CyberArk: Service Contract Administrator
60 Wells Avenue
Newton, MA 02459

Employee Testimonials

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CyberArk is the global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud and throughout the DevOps pipeline. CyberArk delivers the industry’s most complete solution to reduce risk created by privileged credentials and secrets. The company is trusted by the world’s leading organizations, including more than 50 percent of the Fortune 500, to protect against external attackers and malicious insiders.

Job Description:

The primary responsibility of the Service Contract Administrator is to support CyberArk’s Security Services in management and fulfillment of service scope requests. The Service Contractor Administrator is responsible for ensuring that all service scope requests are fulfilled in timely manner, meeting SLAs, and adhering to high quality standard and accuracy. The Service Contract Administrator must work closely with Sales, Security Services, Legal, Finance, Clients, and other stakeholders. This role also serves as liaison for Security Services in service contracts negotiations and revisions.  

Responsibilities:

  • Manage queue and service scope requests while tracking all communications and request status
  • Review, prioritize, and respond to services scope requests in timely manner. Triage and escalate requests to relevant stakeholders per policy
  • Generate and update scoping documents, maintaining current and accurate records of all relevant documents
  • Review contracts and other agreements for compliance with company's preferred standard policies, identifying variances. Track changes, comments, and versions of all generated scoping documents for proper reviews and approvals
  • Negotiate terms and conditions and scope of work to ensure they meet requirements of all stakeholders and are accurately executed and satisfied. This includes participation in internal calls and external calls with Clients to review and negotiate contracts’ terms
  • Report of services scope request volumes to management and Sales teams
  • Create and update standard language templates and guidelines for services documents and contracts. Assist in the development and refinement of templates Maintain open lines of communication with Sales Teams to facilitate efficient resolution of standard and non-standard requests
  • Assist in planning, designing, and implementing business systems to optimize processes and procedures, and to enhance efficiency, quality and output
  • Educate and train Sales team and other members in the organization on procedures and guidelines for services scope requests
  • Assist Security Services on other Services related functional initiatives as necessary

Qualifications:

  • Bachelor's degree or equivalent experience
  • Experience in a fast-paced enterprise environment with a focus on client management, customer service, and operations are strongly preferred
  • Experience in Salesforce platform preferred
  • Experience with legal terms and conditions and contract administration preferred
  • Great interpersonal skills; ability to communicate to different target audiences and work effectively with internal and external stakeholders
  • Proficient in typing and computer skills, including fluency with word processing, spreadsheet, database, and PowerPoint programs
  • Strong written and verbal communication skills.
  • Detail oriented and strong organization skills. 
  • Ability to prioritize and manage workflows, projects, and deadlines effectively and timely
  • Demonstrate leadership by actively engaging process, tool, and procedure improvements. Willingness to participate in, and provide feedback to new initiatives
  • Proactive and fire in the belly. Ability to assist the sales process by proactively identifying opportunities and coordinating next actions between the customer and the sales team
  • A focus on execution with the ability to work independently and initiating administrative improvements; needs limited guidance from supervisor
Full-time

Employee Testimonials

Casey Mandrioli
Inside Sales Representative

“Working at CyberArk is great because it is such a friendly environment.  Everybody knows one another and is supportive of the whole CyberArk team.  I always know that I have so many people that can help and teach me and that all want me to succeed.  CyberArk is a fun place to work because everyone truly enjoys working here.”

Ethan Ben-Joseph
Security Consultant

“The greatest asset that CyberArk offers as an employer is its bold culture that focuses on teamwork and providing incredible service to CyberArk customers across the globe. No matter the challenge, we work confidently every day knowing that we have amazing teammates always ready to jump in with their expertise and experience.”

Dganit Keidar
Software Engineer, R&D

“Being a CyberArker is awesome. You feel it in the great atmosphere that "runs down the corridors". You feel it in the company's high commitment to professionalism. You feel it, because you've got amazing co-workers and you feel the unique "DNA" of CyberArk, that makes it so very special.”

Lavi Lazarovitz
Cybersecurity Researcher

“I work at CyberArk because I believe that if you do something, be the best at it, and CyberArk is the best when it comes to cybersecurity. CyberArk allows you to bring your ideas to life and learn something new from your peers on a daily basis. CyberArk is built on the idea that people are your greatest asset and you can feel the strong culture on a daily basis.”