Senior WebEx Support Specialist
The Information Technology organization is transforming to realize our mission: Become a leader in HMH’s digital transformation, and as a strategic partner,innovate and deliver highest value, competitive advantage solutions across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges. Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers. We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies. Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies. We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.
External Job Title – Sr. Collaboration Specialist
This position reports to the Director of Infrastructure and Productivity Solutions in Infrastructure. The Sr. Collaboration Specialist will play a critical role in helping to define the shared enterprise productivity tools for the HMH organization and will be responsible for playing a key role in projects to develop and implement reliable, secure collaboration platforms and ensure that initiatives support the corporate vision. As a Sr. Collaboration Specialist, the successful candidate must have experience supporting large enterprise environments, and a demonstrated competency in driving design & strategy. The candidate will also be responsible for execution of project activities and incident support, and must be able to identify risks in meeting team goals and address appropriately. This position is located in Boston, Massachusetts.
Duties & Responsibilities include:
Day to day collaboration activities and execution of overall team vision, including support of the conferencing environment at HMH, including the physical conference room equipment, video equipment, collaboration & meeting software, and end user experience.
Understanding the of the collaboration marketplace and be able to create a shared vision for HMH that accounts for function specific tools along with enterprise standard tools
Accountable for performance & security of all enterprise collaboration environments
Analyze business requirements and ensure that solutions meet established technical and company policies and controls
Partner with business owners & application teams to define and enhance technology
Serves as a key resource to work with various technical teams to diagnose and troubleshoot complex and/or critical issues (On-Call rotation as required)
Desired Skills and Experience:
5+ years supporting large scale enterprise environments required, including support of critical all-company web conferences
Experience configuring and managing enterprise productivity & collaboration platforms including WebEx Meetings & Teams(Spark), Box, Office365
Experience with conference room technology and video equipment
Ability to define SLA’s & KPI’s for team performance and measure with end users
Experience managing updates through change management process
Demonstrate knowledge of applicable industry standards, hardware and software controls, and emerging security issues
Ability to identify and recommend changes to improve efficiency and lower costs
Ability to work both independently and in a collaborative team environment to support corporate systems and projects
Solid verbal and written communication skills
Problem solving, leadership skills, relationship building, ability to influence
Ability to deliver updates on highly technical subjects to management team
Management experience and assignment of technical work to others optional
Bachelor’s degree or equivalent level of certification & experience
Might be in a stationary position for a considerable time (sitting and/or standing).
The person in this position needs to move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Must be able to collaborate with colleagues via face to face, conference calls, and online meetings.
Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.
For more information, visit http://careers.hmhco.com
Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.