VentureFizz Job Board

130 Jobs Listed
Waltham |

At connectRN, were on a mission to deliver nurses a better way to work. Using our disruptive technology, our community of nurses can design their own schedules and work where they want, when they want. Our facility partners rely on us for on-demand access to reliable clinicians and a platform they can trust.


We are looking for an empathetic communicator to respond to inquiries from our nurses and facilities. The Customer Success Specialist will interact with our customers by phone and email to ensure the highest quality...

Boston |
ProfitWell is the leader in subscription monetization and retention. We help companies, from scrappy startups to brand-name enterprises, get the most out of their subscription offerings.

You’ll be a leader of our people-powered software working directly with clients to solve their most complicated subscription pricing, packaging, and positioning problems. This role will require you to be an expert in building rapport, managing projects, and thinking critically and strategically.

What you’ll do:
 
  • Work to...
New York |

Engagement Consultant, Compliance

About the Team:
SS&C Eze is seeking an Engagement Consultant to join the Product Engagement Group in its Boston office. The Product Engagement group acts as subject matter experts within the industry, providing insight into best practices within their area of expertise.

The Product Engagement – Compliance team consults our clients on the pre- and post-trade compliance capabilities of the Order Management System (OMS) and Execution Management System (EMS) offered by SS...

Boston |

Full-time, Boston, MA

Hurry up! Weve got a dream to build! 

BlueConic is a fast-growing SaaS startup in search of that unique individual who blends a customer service attitude with technical problem solving. If the idea of leading BlueConics data science practice based on our cutting-edge technology, youre going to be a great fit for this role.

The team you will join is changing digital marketing every single day and weve got the data to prove it! After introducing the market-leading AI Workbench as part of the BlueConic customer data...

Boston |

A Starburst Customer Success Manager will be expected to manage all of a customer’s technical issues, from tuning JVMs for high performance to customizations to architectural planning. You’ll then take that knowledge and work with our engineers to implement the next generation of Starburst Presto. You will be in both the trenches and the boardroom - our CSM's can do it all for our customers.

 

We are the Presto company --- At Starburst, our team is a major contributor to the open source Presto project. We consist of many of the experts and committers...

Boston |

Full-time, Boston or Remote, US

Hurry up! Weve got a dream to build!

BlueConic is a fast-growing Boston-based SaaS startup in search of a unique individual who blends a consultants obsession with solving customer problems, with a digital marketing technologists skillset. If you love happy customers as much as you love data and development, youre going to be a great Customer Success Manager. We need you to come help guide marketers on their customer data platform (CDP) journey, from delivering a successful and inspiring onboarding, all the way to...

Waltham |

At Yottaa, we’re dynamically changing how major retailers think about the eCommerce channel. By improving site performance by over 30%, our Acceleration Platform makes the shopping experience fast, smooth, and engaging. It gives our clients the freedom to innovate with new technologies, significantly increase their conversions by almost 10% on average, and it allows them to direct their development resources to create new functionality.

Your Role

As Yottaa's Director of Customer Success you will become an expert in Yottaa's software solutions and...

Waltham |

Thats the way its always been done. 

We believe those seven words are the most detrimental to learning and growing, both individually and as a collective team. If you agree, we want to talk to you. 

Over 15,000 customers rely on ZoomInfos expanding suite of go-to-market solutions that put best-in-class B2B intelligence at the forefront of productivity, growth, and innovation. 

And were not close to satisfied. 

While the rocket ship took off long ago, ZoomInfo is looking for captains, not passengers, who want to help our team discover new frontiers and define...

Boston |

At TrueMotion, were making driving safer and insurance smarter. We offer auto insurers a mobile telematics platform that enables next-generation digital programs. Powered by machine learning, our platform can tell when a person is driving, reveals their behaviors behind the wheel, and detects crashes. Were a team of engineers, entrepreneurs, sales and customer success leaders, data scientists, and more. We take on complex problems, build innovative solutions and have fun while doing it!

Do you love working with clients to understand their business requirements, and work cross-...

Watertown |

We are looking for a Service Integrity Manager to join our Technology Enabled Services division. You will be responsible for managing a team within a Service Integrity function that aligns with one of athenahealths core services: Denials Management. You will set initiatives that deliver scale and optimization to our core services achieved by redesigning business processes and applying automation in pursuit of scale, accuracy, and efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates...

Cambridge |

The Customer Success Team at EverQuote is tasked with taking exceptional care of our diverse and ever-growing  agent base. Core to our values as a team is our ability to work with agents to grow their businesses and realize a true return on investment with our products. 

 As a Business Consultant, you will work with a dedicated book of agents to deliver positive campaign outcomes. You will be a strategic consultant and trusted advisor for your customers, in a role that combines both revenue protection and revenue growth. You will recognize and nurture cross and up-sell...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as one of the 10 fastest-growing private companies in Massachusetts and named THE BEST large company to work for on Business Journal’s Best Places to Work list published in June 2019, Definitive Healthcare is on an incredibly exciting trajectory. The company has more than doubled in size in the past 2 years and has over 400 employees. Our...

Manchester |
The Customer Support Team is working on some truly interesting and varied challenges. You will be supporting your own assigned Enterprise client list (along with helping out others when necessary), whilst creatively working with different teams across the business to solve technical problems. 
 
You’ll get excellent client exposure, with the occasional on-site trips to our client’s HQs, helping with onboarding and configuration queries, whilst becoming more technical, working closely with our in-house Development Team in Manchester. It’s a really exciting...
Boston |

The New England Venture Capital Association (NEVCA) seeks an entrepreneurial, detail-oriented, passionate leader to assume the role of Manager, Platform & Community.

ABOUT THE ROLE

Working closely with the NEVCA President and the Director, Strategy & Development, the Manager, Platform and Community is responsible for the full spectrum success of NEVCA efforts to convene and promote: developing strategies that capitalize on our strengths, driving brand awareness...

Lexington |

This position will maintain an office in our Lexington, MA headquarters. Client Success Management is an integration of functions and activities of Marketing, Sales, Professional Services, Training and Support. The purpose of this role is to build more proven value faster for both the Client and the business. This role will oversee all aspects of the business needs for a set of our existing clients; and will be the primary point of contact for both external and internal communications. Regular travel to client sites is required.

...
Lexington |

The Solutions Design Team is looking for an innovative and solution-centric engineer to be a Principal Solution Architect. Architects are responsible for analyzing our customers' operations and processes to achieve optimal system design and performance for our solutions. As a Principal Solutions Architect you will interact with customers and internal team members throughout the pre-sales process. Successful candidates will be innovative, have strong technical problem-solving abilities, excellent project management skills, and the ability to communicate effectively...

Watertown |

Purpose

Liaison, recently named to Glassdoor’s Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!  

The Director of Account Management...

Watertown |

Purpose

Liaison, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management. enrollment marketing and analytics software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!  

As an Implementation Consultant, you will configure and...

Watertown |

LeanIX is seeking an experienced Customer Success Associate to work as a trusted advisor for our customers, while onboarding and managing LeanIX clients. Customer Success Associates are responsible for demonstrating value of the LeanIX software solution using their good understanding of EA knowledge, while translating customer feedback. Customer Success Associates are responsible for executing on upsell goals as well as organizing Executive Business Reviews with key customers.

Responsibilities:

  • Be considered a LeanIX tool expert both internally and by...
Boston |

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers.  

The role will demand interaction with large scale enterprises at senior levels, as well as with technical staff within the traditional IT...

Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 250+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital...
Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 300+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that has raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures in 2019, with...
Boston |

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies. We've partnered with brands like 3M, Sanofi, Chamberlain, Grant Thornton, Six Flags, Johnson Controls, Aon, B&H, and Abbott, just to name a few. Rightpoint has 500 employees across 10 offices. Check out our Sizzle Reel showcasing some of our latest work here. For more information, visit rightpoint.com...

Burlington |

JOB DESCRIPTION: As a Technical Account Manager, you will be the primary contact and escalation point to customers for all technical & networking related customer issues, providing proactive technical guidance to customers to drive operational excellence. 

RESPONSIBILITIES:

  • Manage and maintain a professional business relationship with assigned customer accounts through regular communication, on-site meetings and executive briefings
  • Drive deployment and adoption of the 128 Technology software within the customers environment
  • Technical...
Boston |

The Seismic Customer Success team owns all current customer relationships and are trusted advisors for client stakeholders.

As our Customer Success Manager(FinServ), you will drive product adoption, highlight best practices, and ensure client retention, specifically with Financial Services customers. You will serve as the primary point of contact for assigned accounts, establishing regular cadence, conducting business reviews and tracking success metrics. You will be our customers internal champion acting as their main point of contact for escalation of issues, product enhancement...

Boston |

Customer Success Engineer Job Overview

  • Do you enjoy helping customers to overcome challenges and achieve their goals?

  • Are you one who embraces a challenge, understands that its ok to be uncomfortable, and relishes the opportunity to grow your skill set and your abilities by stretching yourself?

  • Can you think critically to solve difficult technical problems and provide solutions that may not be apparent?

  • Will you put yourself in the customers shoes to ensure you are providing an exceptional customer experience...

Cambridge |

We are seeking people who are learner-focused, outcomes-driven, and share our passion for transforming education.

edX is the trusted platform for education and learning. We are home to more than 30 million learners who can select from nearly 3,000 courses from the worlds top-ranked universities and industry-leading companies. As a global nonprofit, edX is transforming traditional education, removing the barriers of cost, location, and access. Supporting learners at every stage, whether entering the job market, changing fields, seeking a promotion, or exploring new interests, edX...

Boston |

Are you a Principal Software Engineer looking for an opportunity to work on a global consumer brand across the entire business?


ASICS Digital, Inc. is a division of ASICS based in Boston, Massachusetts. Our goal is to build digital technologies to better connect the ASICS brand to its consumers. We are responsible for the continued development of mobile-fitness solutions such as ASICS Runkeeper and ASICS Studio, global e-commerce platforms, and other digital services that encourage people to move, get fit and stay balanced....

Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 300+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that has raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures in 2019, with...
Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 300+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix...
Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 300+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, Sydney and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix...
Cambridge |

In this role, the Customer Success Manager is responsible for developing customer relationships that promote retention and customer satisfaction and growth. This position will work closely with customers to ensure adoption, usage and satisfaction with the products and services purchased by the customer.

Responsibilities

  • Oversee the customer lifecycle and ensure organizational alignment to proactively drive adoption and usage of the ReversingLabs platform
  • Identify customer goals with the ReversingLabs platform and provide guidance to internal stakeholders that...
Boston |

About Starry: 

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide; we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |
There has never been a more exciting time to join Teikametrics, the leading Retail Optimization Platform (ROP). We’re building an operating system to optimize every aspect of a retailer's business -- from advertising to inventory to pricing. We optimize billions of transactions for thousands of entrepreneurs and brands around the world selling on Amazon and other marketplaces. The Teikametrics ROP uses proprietary econometrics and machine-learning data models packaged in a simple SaaS interface. We combine our best in class technology with coaching and support from our world-class...
Boston |

Do you have a desire to be an integral part of a growing and dynamic team and an emerging leader in their space?

Anaqua helps corporations and law firms turn intellectual property into competitive advantage. Our software platform, ANAQUA, unifies the critical tools, best practice workflows, data, documents and services into one efficient, intelligent environment so our clients operate more efficiently and make better decisions faster. Nearly a million IP professionals in over 150 countries use ANAQUA to manage more than a billion dollars in intellectual assets. Many of the best...

Boston |

We are looking for a Project Manager for our growing business who will be integral in working with both clients and internal development teams. The Project Manager provides the direction of the assigned work components for a product, platform or project. Through the management of the project, the Project Manager builds and maintains client relationships while looking to expand the account relationship when opportunities present themselves.

The Project Manager is accountable for timely project delivery, cost control and customer satisfaction.A successful candidate must be able...

Watertown |

Do you want work for one of the fastest growing SaaS companies in the Boston area? Do you want to contribute to building a Professional Services team for the U.S. market and set the basis for future team leadership?

We are looking for a hands-on and highly motivated team player with exceptional IT-Management skills and Cloud Management experience. You will take on full responsibility of projects for our strategic accounts, delivering discovery workshops via rollout-projects in order to establish an IT-Ecosystem using our LeanIX solutions as an enabler. Your work will be closely...

Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Boston |

At Veeva, we build enterprise cloud technology that powers the biggest names in the pharmaceutical, biotech, consumer goods, chemical & cosmetics industries. Our customers make vaccines, life-saving medicines, and life-enhancing products that make a difference in everyday lives. Our technology has transformed these industries; enabling them to get critical products and services to market faster. Our core values, Do the Right Thing, Customer Success, Employee Success, and Speed, guide us as we make our customers more efficient and effective in everything they do.

...
Watertown |

LeanIX is looking for a reliable resource to deliver broad parts of customer service projects that relate to the LeanIX Professional Services offerings. The Consultant, Professional Services will take on ownership of project deliverables for our enterprise level customers. We are looking for an analytical individual who is able to approach issues in a structured way. The ideal candidate is motivated to grow and foster team spirit within the Professional Services team and overall at LeanIX.

Responsibilities:

  • Be a reliable resource for customers and...
Watertown |

The Customer Support team at LeanIX is a critical part of our current and future success. LeanIX is seeking a Customer Support Associate to be the first point of contact for all customer support requests. Customer Support Associates should have the ability to demonstrate good problem-solving skills and methods. The ideal candidate is motivated by reducing and minimizing the effort of our customers to get their support cases resolved.

Responsibilities:

  • Evaluate the impact and criticality of all support requests, escalating with urgency when needed
  • ...
Watertown |

Customer Success Engineering is a vital part of our Customer Success organization, leading clients to utilize our state-of-the art technical capabilities for their best success. We are looking for a Senior Customer Success Engineer who can assume leadership both inside and outside the team. Inside the team, you are committed to mentor and guide junior colleagues. Outside the team, you strive to create an exceptional track record of solving technical customer issues together with the Customer Success Manager, and aim to represent LeanIXs technical leadership and to incubate new...

Watertown |

LeanIX is searching for a rock-solid Sr. Customer Support Specialist who is a master of the Customer Support domain. Based on broad and, in relevant areas, deep technical knowledge, this person is able to solve all kinds of support requests. Our Sr. Customer Support Specialist will serve as a mentor and give guidance to less senior colleagues and new hires. The ideal candidate is able to identify problem patterns and removes them systematically, as well as drive automation and scalability in Customer Support.

Responsibilities:

  • Solve the most complex...
Watertown |

Customer Success Engineer Associates play a vital part of our Customer Success organization, consulting with clients to help them utilize our state-of-the art technical capabilities for their best success. We are looking for an Entry-Level Customer Success Engineer who can consult with customers on configuration options as well as prioritize, structure, and analyze customer requirements.

Responsibilities:

  • Consult on, demonstrate, and implement all technical add-ons and use-cases of LeanIX (ex. Metrics, Microservices)
  • Guide developers on the...
Watertown |

We are looking for a customer-oriented and ambitious team player with exceptional analytical and consulting / advisory skills to support our customers in the best way possible. You will take on full responsibility for customer accounts in different lifecycle stages from onboarding to renewal. The tasks range from data-driven analysis and execution to change management projects.


Responsibilities

  • Close collaboration with Sales, Marketing and Product Development
  • Regular care of customer accounts and ensuring continuous communication...
Cambridge |

Company Description

Tamr is the enterprise-scale data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, and GSK. The companys patented software platform uses machine learning supplemented with customers knowledge to unify and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by founding investors NEA and backed by founding investors NEA and GV, Tamr...

Boston |

About Drift

Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies grow revenue and increase customer lifetime value, faster.  

More than 50,000 businesses use Drift to align sales and marketing on a single platform to deliver a unified customer experience where people are free to have a conversation with a business at any time, on their terms

About the team

We put the customer at the center of everything we do, and everyone who works at Drift has a part in...

Boston |
 
 About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.
 
Our mission focuses on two things first, on being an internet service provider committed to simplicity, transparency, and delight, and second...
Boston |

About Starry:

Starry is proud to be an Equal Opportunity workplace. Just like the internet service we provide, we do not discriminate. We welcome people from all over the world to share their knowledge and perspectives. At Starry, you can discover the many careers and opportunities that are made possible when you connect people to the limitless possibilities of the internet.

Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved...

Lexington |

Come join a winning team!

Take a walk around our offices and youll see a dedicated group of professionals who care about improving health care. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our office events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking an Associate Renewals Specialist for our Lexington, MA office....

Watertown |

We are looking for a Service Integrity Senior Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation...

Burlington |

 

Desktop Metal is looking for an experienced technical writer who has a passion for new technology, instructional content, and user experience. 

As a technical writer at Desktop Metal, you will oversee and drive the creation of all instructional content across 4 product lines. Instructional content includes User Manuals, Site Prep Guides, Knowledge Base articles, Service Procedures, etc. We are looking for someone who can easily identify and understand the critical information users need and work in a fast-paced environment to create excellent technical product...

Boston |

Position Overview

The right candidate will thrive in a dynamic environment, contribute innovative ideas, demonstrate flexibility, and drive customers towards strategic goals. The Enterprise Customer Success Manager is responsible for managing a defined book of business to ensure our largest Enterprise-level customers successfully deploy, optimize, and maintain Rapid7 solutions and continue to renew their licenses year-over-year.

CSMs are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account...

Boston |

Position Overview
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer...

Boston |

Company Description

Rapid7 (NASDAQ: RPD) is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 9000 customers across 120+ countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at...

Watertown |

We are looking for a Service Integrity Associate to join our Technology Enabled Services division. You will be responsible for the delivery and execution of business solutions. Your mission will be to develop and implement solutions to improve customer value and athena operational efficiency. But enough about us; lets talk about you.

You are a critical thinker who creates business cases, influences stakeholders, and demonstrates command of the technical and industry knowledge. You are an effective team member and display initiative and flexibility in team goal orientation in an...

Boston |

At TrueMotion, were making driving safer and insurance smarter. We offer auto insurers a mobile telematics platform that enables next-generation digital programs. Powered by machine learning, our platform determines when a person is driving, reveals their behaviors behind the wheel, and detects crashes. Were a team of engineers, entrepreneurs, sales and customer success leaders, data scientists, and more. We take on complex problems, build innovative solutions and have fun while doing it!

TrueMotion is looking for an experienced, data-driven, and humble Senior Technical Support...

Braintree |

Invoice Cloud is a fast-growing SaaS company focused on enhancing the customer experience. 2019 key initiative is taking our sales team to the next level. With the highest performing customer engagement platform in the industry we look to take our message and technology into other verticals while expanding where we currently have a large footprint. 

We are hiring looking for a Customer Success Manager. Reporting to the Sr. Manager of Customer Success. Your primary goals will center on customer satisfaction and retention, and you will also play an important role in driving...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our Customer Success team works closely with industry-leading organizations to help them achieve their 3D printing goals. From developing onboarding plans, to introducing new products, to quarterly account reviews, to serving as a quarterback for technical or support requests, our Customer Success Managers are the first point of contact for strategic...

Boston |

Brandwatch is the worlds pioneering digital consumer intelligence suite, helping over 2,000 of the worlds most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions.

The company has made three acquisitions to date: PeerIndex (2013), BuzzSumo (2017) as a standalone content marketing platform, and Qriously (2019) to add global survey capabilities. Additionally, the company was bolstered by its merger with Crimson Hexagon (2018) to create the most comprehensive AI-powered social intelligence solution.

Brandwatch has...

Boston |

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies.

Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded entrepreneurs? Us too! We take our work very seriously, but we have fun doing it. And were searching for passionate, hardworking people to join the Rightpoint team.

Our Commitment to You...
Boston |

At TrueMotion, were making driving safer and insurance smarter. We offer auto insurers a mobile telematics platform that enables next-generation digital programs. Powered by machine learning, our platform determines when a person is driving, reveals their behaviors behind the wheel, and detects crashes. Were a team of engineers, entrepreneurs, sales and customer success leaders, data scientists, and more. We take on complex problems, build innovative solutions and have fun while doing it!

TrueMotion is looking for an experienced, data-driven, and humble Technical Support...

Boston |

CloudHealth by VMware is the global market leader in Cloud Management, and the most trusted software platform used to accelerate business transformation in the cloud. CloudHealth by VMware is looking for highly motivated individuals who will be responsible for providing outstanding customer service to ensure that customers, partners, and employees have a positive experience getting onboarding and ongoing training from CloudHealth.  

The Elevator Pitch: Why will you enjoy this new opportunity?   

You love being on the front lines of the business working...

Waltham |

For more than 25 years our clients and partners have trusted us to improve their operational efficiency and productivity, manage their business risk, and provide them with a predictable cost model. Today we deliver exceptional customer experiences for 1,300 of the largest organizations across the USA.

NWN is looking for a Customer Success Center Engineer to join our team in Boston, MA. This is a full time position with full benefits.

Role Overview

The Customer Success Center Engineer role provides multi-faceted support to NWN managed services clients...

Waltham |

For more than 25 years our clients and partners have trusted us to improve their operational efficiency and productivity, manage their business risk, and provide them with a predictable cost model. Today we deliver exceptional customer experiences for 1,300 of the largest organizations across the USA.

NWN is looking for a Team Leader to join our Customer Success Center in Waltham, MA. This is a full time position with full benefits.

The Team Leader role is responsible for oversight and management of a team of Service Desk Engineers.

Essential,...

Waltham |

For more than 25 years our clients and partners have trusted us to improve their operational efficiency and productivity, manage their business risk, and provide them with a predictable cost model. Today we deliver exceptional customer experiences for 1,300 of the largest organizations across the USA.

 

NWN is looking for a Customer Success Center Engineer to join our team in Boston, MA. This is a full time position with full benefits.

 

Role Overview

The Customer Success Center Engineer role provides multi-faceted support to NWN...

Waltham |

If you ever wanted to be on the ground floor of a well-funded, rapidly growing Series C start-up that is disrupting a 5.7Tn market, now is the time to join Takeoff Technologies! We are a 200 person global company transforming online grocery for consumers & retailers. Takeoff's solution offers automated fullfillment coupled with an end-to-end e-Grocery technology stack, enabling retailers to offer their shoppers the assortment and low prices of stores, with convenient mobile ordering and same day pickup or delivery.

...
Boston |

The Client Success Manager is responsible for managing the overall relationship with SS&C Eze’s prestigious clients, maximizing client satisfaction and retention. A successful candidate will be skilled at building c-level relationships with new and existing enterprise clients, collaborating with internal teams to ensure timely delivery of projects and production support, prioritizing resources, and communicating with customers. The Client Success Manager will interface internally with our front-line support teams, our project execution teams, R&D, Operations, Marketing, and...

Cambridge |

The Opportunity

As a Resident Assistant, youll be responsible for contributing to the overall success of Hult House and the Hult Boston community by:

  • Assisting with student moves, hall closings, and other large-scale operational initiatives.

Maintaining a safe and positive learning community in residence through active engagement with residents and policy enforcement

Qualifications:

  • Outstanding customer service and cultural sensitivity skills, as well as the ability to maintain composure in a dynamic...
Waltham |

NWN is looking for a Manager of Customer Success to join our team in Waltham, MA. This is a full time position with full benefits.

Role Overview

The Manager of Customer Success Center role is responsible for hiring, training, coaching, and leading Team Leaders as they provide support for customers and manage a team of Customer Success Center Engineers. This role serves as the escalation point for Customer Success Center Engineer team members.

Scope of Role Responsibilities

Essential, key job responsibilities for this role include, but are not...

Boston |

Customer Success Manager

at Numerated

Numerated is a digital lending platform for banks. Our mission is to help banks fundamentally change the way they identify, engage with, and service their business customers. Today, thousands of our banks customers and billions of dollars of bank business traverse the Numerated platform and were just getting started!

Customer Success Managers (CSMs) are a critical part of our success and the success of our customers. Our mission is to deliver exceptional service to our bank partners with the highest level of quality in...

Cambridge |

Superpedestrian is seeking a Customer Support Manager to lead an internal and external team of Support Specialists and develop new service protocols for burgeoning Superpedestrian products.

The manager will support our customers and partners through integration with our proprietary Vehicle Intelligence hardware/software platform, and should have a proven track record of building scalable customer support platforms. The manager will be a front-line representative of Superpedestrian with direct responsibility for establishing brand-defining exceptional customer service as...

Boston |

As a Customer Deployment Manager, on the Customer Success team at BitSight, you will join a team of experienced, creative and motivated people who are driving customer satisfaction and onboarding customers to effectively use their purchased products. 

 

BitSight is a fast-growing SaaS company that has established itself as the standard in the nascent security ratings market. BitSight Security Ratings help companies manage the information security risk associated with their corporate network and their vendors as well as insurers looking to understand the full extent of the...

Boston |

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies. We've partnered with brands like 3M, Sanofi, Azek, Chamberlain, Grant Thornton, Six Flags, Johnson Controls, Aon, B&H, and Abbott, just to name a few. Rightpoint has 500 employees across 10 offices. Check out our Sizzle Reel showcasing some of our latest work here. For more...

Boston |

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies.

Are you someone who wants to create change in the way business is done? Do you want to work with inspired and like-minded entrepreneurs? Us too! We take our work very seriously, but we have fun doing it. And were searching for passionate, hardworking people to join the Rightpoint team.

Our Commitment to You...
Boston |

Turbonomic is the Worlds leading Application Resource Management (ARM) company assuring application performance across on-premise, multi-cloud, and cloud-native environments. We enable Application Performance thats scalable, proven and cost efficient.

At Turbo, weve invested nearly $200 million over 10 years to build the best real-time and continuous AI analytics solution that provides answers so accurate they can be executed automatically. Come see why more than 2,000 Turbo customers, including 26% of the Fortune 500, are using ARM to assure performance of their mission-critical...

Boston |
Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo.
 
We are very interested in...
Burlington |

Description

 

The Senior Application Support Engineer is a seasoned individual who will join the team of product experts that support customers getting the most out of our state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer-facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to...

Boston |

The Role

AceUp is looking for a Coach Success Manager (CoSM) who is interested in supporting our rapidly growing company in delivering our mission: to empower professionals to maximize their impact through transformational coaching, enabled by technology, backed by data. We seek a highly motivated, creative individual who loves building relationships with coaches, maintaining and improving processes, coming up with creative solutions, and supporting coaches to deliver great...

Boston |

The Role

As an AceUp Account Manager you are the main relationship holder, responsible for execution and the delivery of AceUp’s service promise to your accounts. You’re a key member of AceUp’s Customer Success team and collaborate closely with our Sales and Coach Operation teams. This position reports to the Director of Customer Success. Internally at AceUp we look to you as the voice of our customers.

...
Boston |

Privy is expanding our Customer Success team again! Were looking for a Customer Onboarding Specialist who can join our new Customer Onboarding program and help grow the evolving team.

Were the #1 rated sales platform in the Shopify App Store, used by 500,000+ small ecommerce brands around the world, so youll get to work with a wide range of customers who love working with us! Privy is growing fast, so youll have the opportunity to make a significant impact on a fast-moving startup.

Your job will be to help our small and medium-sized ecommerce customers get...

Burlington |

JOB DESCRIPTION:

Nothing is more critical to 128 Technologys momentum than retaining and growing our world-class client portfolio. The Implementation team is tasked with ensuring they get the most out of our industry-leading solution. We are investing heavily in building out our Implementation model to help clients unlock the full potential our product delivers. They are available to ensure that new deployments, the experience, and adoption of 128 Technology are as frictionless as possible. Our customer networks include Enterprises, Service Providers, Government agencies...

Boston |

Were looking for a leader for our support team who is passionate about providing awesome customer experiences within an entrepreneurial and dynamic environment. As our Support Manager, youll interact directly with customers on a daily basis and contribute to developing initiatives to improve the customer experience while supporting and mentoring our amazing support engineers. This is an awesome opportunity to lead a team of support engineers who are excited about helping our customers work through their support concerns.

You are:

  • Empathetic: you can put...
Cambridge |

Superpedestrian is seeking a part time Customer Service Associate at our Cambridge, MA headquarters. This person will assist our riders by providing them with product information and helping to resolve service issues.

Qualified candidates will have significant experience in direct customer service, and a history of exceeding performance indicators. Familiarity with CRM systems and practices is a must. We are looking for a highly motivated individual who is adept at operating effectively during periods of high pressure while remaining professional and achieving consistent results....

Waltham |

Technical Support Engineer
Waltham, or remote (East Coast)

We are looking for a Technical Support Engineer that is hard-working and committed to customer success. The Technical Support Engineer (TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. This is an excellent opportunity to join a dynamic and fun Technical Support team. You will have significant career growth and opportunity with a company that has grown 100% year over year...

Waltham |

Technical Support Engineer
Waltham, or remote (East Coast)

We are looking for a Technical Support Engineer that is hard-working and committed to customer success. The Technical Support Engineer (TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. This is an excellent opportunity to join a dynamic and fun Technical Support team. You will have significant career growth and opportunity with a company that has grown 100% year over year...

Cambridge |

We are excited to be seeking a Customer Success Manager to join our team! You will be an integral part of our Customer Success team and will be tasked with thinking critically and creatively about how to best support our clients to drive their business success with our support.


What Youll Be Doing:

  • Handle both inbound and outbound calls and emails, building and maintaining strong relationships with our client base, while supporting agents utilizing our EverQuote Pro platform.
  • Be a strategic consultant for our agency business, in a role...
Braintree |

The Implementation Specialists is a key member of the Operations team. Their responsibility is to execute add on add-on projects and implementation delivery activities. The Implementation Specialists must use project management skills as well as knowledge and professional experience to complete all assigned delivery task efficiently.   

The expectation is that the Implementation Specialists will:   

  • Execute project delivery tasks:  
  • Assist Project Manager with documenting integration plan.   
  • Assist Project Manager with documenting project...
Braintree |

The Client Boarding Specialist is a critical member of Invoice Cloud’s delivery team. Working with our Implementations Project Managers, Clients, Payment Partners, and Sales, the Boarding Specialist supports the onboarding of new and existing clients to our platform. Responsibilities include, executing requests submitted by project managers, create or modify client profiles, complete 3rd-party on-boarding forms, and effectively communicate with the client to ensure accurate setup.

The Boarding Specialist must use skills such as positive customer engagement, organization, time...

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