As an integral member of our Digital UX team, this position is responsible for leading the UX strategy and design for an agile release train (a group of 4 to 6 agile teams working together on a shared customer journey) in addition to managing 6-10 UX designers.
Senior UX Managers are experienced, well-rounded people who can solve complex business challenges on large-scale initiatives while being an advocate of the user and managing the careers of more junior colleagues.
This role supports one or more of the following businesses: CVS Pharmacy, CVS Caremark, CVS Specialty.
Design Leadership Responsbilities:
Collaborate with UX team members and product, business and technology partners to ensure shared understanding of business and user goals
Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you
Partner with research, optimization, and analytics teams when appropriate to inform and validate design decisions
Gain stakeholder support for designs by clearly communicating design vision and rationale
Translate complex cognitive challenges across multiple projects into elegant user experiences delivered across multiple channels (digital, phone, in store)
Develop deep understanding of customer journeys, personas and segmentation within your portfolio of projects
Hire and retain contract and full time UX designers
Establish annual goals and provide ongoing performance feedback to full time staff
Collaborate with other UX, Product, and Development managers to ensure alignment across projects
Proactively work with reports to ensure high quality designs and stakeholder satisfaction
Collaborate with other UX managers and UX director on UX strategy
Work with agile leadership to ensure UX team quality and velocity meet team needs
Good understanding of user-centered design philosophy and process
Hands on experience with wire framing and prototyping tools
Attention to detail and passion for excellence
Strong portfolio of work including examples of mobile web, desktop and app experiences
Ability to conceptualize, design, and deliver experiences.
Ability to communicate user needs and demonstrate how proposed designs solve those to internal team and other stakeholders.
Ability to collaborate with designers, strategists, managers, and technologists
Ability to present and build support for work to senior stakeholders
Deep knowledge of full user experience design process and ability to contribute at any level.
Ability to dive into projects at any level of definition with creativity and drive.
Demonstrated experience leveraging user research effectively
8+ years of experience in team building and leadership involving direct, indirect, and non reports with proven ability to work in a matrix team environment and demonstrate thought leadership and ability to influence where no direct line of control exists
Ability to mentor and manage 3-10 direct reports
Desirable: experience in medical or other highly regulated fields
Preferred: Experience with agile and lean software development practices
Master's degree in Graphic Design, Information Design, Interaction Design, Product Design, Human Factors or similar degree desirable
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
More Jobs From