Would you like to join CVS Health, one of Fortune's Most Admired Companies, as part of our diverse Digital team? CVS Health is embarking on a bold agenda to transform health care and empower millions of customers on their path to better health. We are looking for passionate, driven people who want to join a high-energy, growing team to make a difference in peoples lives. You will be in on the ground floor of innovation that aims to reinvent the health care experience.
At CVS Health, the Digital Design team creates easy, accessible, and seamless experiences for our customers on our digital healthcare, pharmacy and retail platforms. Achieving this goal requires collaboration with teams of UX and UI designers, researchers, content strategists, engineers, and managers from product and marketing throughout the design process from strategy to pixel-perfect design. At each stage, you will advocate for our customers and ensure that the final product meets user needs.
As a Senior UX Designer part of the UX Strategy team, you will be contributing to high-visibility efforts to articulate our vision for future experiences. You will collaborate closely with our UX research team to better understand the problem, and will drive design thinking activities to propose ideas and potential solutions. You will build clickable prototypes (Invision) to gather feedback from users and ultimately gain alignment from stakeholders.
This is a unique opportunity to help shape the future of a Fortune 5 company. We are looking for a very talented and motivated individual that will bring innovative thinking and a passion for problem solving.
Collaborate with UX team members and product, business and technology partners to ensure shared understanding of business and user goals
Lead the creation of UX flows and wireframes
Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you
Work with our copy, visual design and accessibility teams to ensure all work is compliant with our brand, copy and accessibility guidelines.
Partner with research, optimization, and analytics teams when appropriate to inform and validate design decisions
Gain stakeholder support for designs by clearly communicating design vision and rationale
Translate complex cognitive challenges across multiple projects into elegant user experiences delivered across multiple channels (digital, phone, in store)
Develop deep understanding of customer journeys, personas and segmentation within your portfolio of projects
7+ years of experience in UX design
5+ years of experience (expertise) in responsive web design and mobile UX
Experience partnering with multiple groups (Development, Product Management, Research, etc.) to define and execute on a product development roadmap across multiple projects
Deep knowledge of full user experience design process and ability to contribute at any level.
Ability to dive into projects at any level of definition with creativity and drive.
Demonstrated experience leveraging user research effectively
Strong portfolio of work including examples of mobile web, desktop and app experiences
Ability to conceptualize, design, and deliver experiences.
Ability to communicate user needs and demonstrate how proposed designs solve those to internal team and other stakeholders.
Ability to collaborate with designers, strategists, managers, and technologists
Ability to present to senior stakeholders and build support UX work initiatives (Ability to direct the work of others)
Knowledge of user-centered design philosophy and process
Hands on experience with wire framing and prototyping tools
Attention to detail and passion for excellence
Expert proficiency in Sketch and InVision and/or other industry-standard design tools
Experience with agile and lean software development practices
Bachelor degree preferred in the field of English, communications, journalism or similar area. Academic work or certifications in User Experience fields is also welcome.
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.