Chewy: Senior Technical Product Manager – Fulfillment Planning

Our Opportunity:

Chewy is looking for a Senior Technical Product Manager to join our Fulfillment Planning Team based in Boston, MA. The ideal candidate...

What you'll do:

  • Own the objectives of business projects / initiatives, successfully manage tech implementation and improvements to meet business goals on time and within budget
  • Immensely independent in defining and managing roadmaps, prioritization and driving requirements, use cases and acceptance criteria
  • You may be part of an individual project or a complex cross functional project or may have to work with multiple teams to deliver projects / initiatives
  • You possess excellent ability to liaison / work with external vendors / contractors
  • You have excellent understanding of design approaches and relevant technologies utilized in your project / initiative
  • You have good networking abilities that allows you to connect with other tech teams or business teams and make sure right teams are part of the project conversation
  • You have solid experience in detecting complex or risky designs and prevent risks associated with poor technology decisions
  • You possess excellent ability to see the big picture while exhibiting eye for detail and ability to deep dive to unearth unknowns
  • You spend time to understand the needs of engineering team (who build / maintain / enhance tech products)
  • You help business and technology engineering teams make right trade-offs while keeping the core project objectives or business goals intact
  • You collaborate with software development managers to scope the effort, size the effort, set project priorities, define milestones of delivery and drive delivery
  • You work with business to define success metrics and acceptance criterias, bring clarity where needed and ensure alignment with project goals
  • To minimize risks to project delivery, you minimize disruptions, proactively mitigate risks and control project scope
  • You are responsible for stakeholder communication which could be project specific or period specific (weekly, monthly, quarterly etc.)
  • You exhibit clarity in communication, clearly communicating risks or blockers and the path to getting projects back on track where needed
  • You may be tasked with post go live support plans, run retrospectives and or hold postmortems.
  • You support hiring and interviewing processes as well as mentor and support development of team members

What you'll need:

  • 5+ years of Technical or Product experience
  • Technical savvy, including hands-on knowledge/skill of system integration, databases and business intelligence
  • Agile experience (Scrum Master, Product Owner)
  • Ability to perform business requirements analysis and design
  • Excellent communication and organization skills
  • Capability to identify and mitigate development and implementation risks
  • Bachelor's degree in Computer Science, Operations Management or Business Administration or equivalent experience
  • Position may require occasional travel


  • Experience with Fulfillment Planning / Warehouse Management / Order Management Systems
  • Exceptional team player skills, follows up with business team members, IT team members, and takes initiative to anticipate and solve problems
  • Experience with CI/CD processes and releases management

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact


Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.