A senior-level account delivery leader with significant depth in the design, implementation and day-to-day operational management of real-time, high-volume, multi-channel marketing solutions.
Experience Level: Senior Manager in large consulting with program management background.
The ideal candidate:
Up-to-date knowledge of Digital Solutions Landscape with enterprise-scale solution delivery experience in Marketing Technology (Loyalty/CRM/Email/Marketing Ops) and Digital Content Management.
A unique blend of business and technical savvy; ability to partner with the client executive to define a big picture vision and roadmap to reach a desired outcome, and the delivery know-how to make the vision a reality.
Delivery Management background in delivering enterprise-level IT solutions.
Overall delivery accountability; provide day-to-day leadership to account delivery teams, lead planning and budgeting, mobilize and manage delivery teams to ensure quality, completeness and timeliness of solution delivery
Responsible for the design, implementation and operations aligned to client business needs and on occasion support business development initiatives to expand the Epsilon footprint within the client
Navigate a very large matrixed client/subcontractor team and manage the complexity of an enterprise-scale program within contract parameters
Stay abreast of latest marketing technology trends and all of Epsilon's product offerings to integrate in planning efforts, business development efforts and overall client roadmaps
Proactive and one step ahead by anticipating client needs; seamlessly inform, align and lead internal stakeholders to meet client demands
Influence and inspire teams to collaborate effectively and promote a service mindset for clients
Act as a counselor and coach to both client and internal Epsilon Delivery teams
Responsible for overseeing and implementing continual delivery excellence initiatives; both corporate driven as well as account based.
Manage a cross-culture, cross-geo matrixed team, accountable for career development and performance improvements
Willingness to travel up to 50%
5-10 years of service delivery experience in implementing and maintaining real-time, high-volume transactional systems, leading a high performing, globally distributed delivery teams.
Delivery Management experience in Marketing Technology space (Loyalty/CRM/Email/Marketing Ops)
Strong experience in engagements that span tracks of work including User Experience, Technology, Project Management, Business Analysis, Systems Integration, Migration and Infrastructure
Matured understanding of the services industry and role of global delivery in driving P&L improvements
Excellent people management skills, ability to develop and motivate diverse teams. Should have directly managed a global team of 50 associates
Experience leading key initiatives against strict timeline and multiple priorities
Experience working in a consultative manner with clients and serving as a key advisor and partner
Strong executive presence, demonstrated history of working with clients or internal business partners at the executive level (e.g. VP, SVP, CXO)
Knowledge of technology-enabled loyalty solutions a plus
Knowledge of the retail industry is a plus
Bachelor's degree, MBA preferred
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, color creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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