: Senior Technical Consultant
30 Corporate Drive
Burlington, MA 01803

Employee Testimonials





At Burgess, we are passionate about providing healthcare payors with technology that enables them to innovate, reduce costs, and address the business imperatives of the evolving healthcare economy. As we continue to grow, we are continuously looking for ways to provide the best possible implementation experience for our clients.

The Senior Technical Consultant performs client-facing consulting and delivery of technical tasks associated with the implementation of Burgess products as part of the service delivery team.  The right candidate will work closely with all internal departments, as necessary, navigate through operational and technical day-to-day client challenges to ensure client satisfaction and resolve issues in a timely fashion.

What you will do:

  • Support the assessment of the client's current systems, data sources, interfaces, trading partners and processes, with outcomes that result in a client workflow integration plan
  • Capture technical and functional business requirements for non-standard integrations and extracts as required by the implementation
  • Provide appropriate input on customer work breakdown, determine timelines and estimates for technical tasks within the implementation statement of work
  • Continually reviews and analyzes existing client workflows and practices and participates in the planning to integrate those workflows into Burgess Source
  • Striving to improve process;  isolating areas for improvement and delivering change for effectiveness and efficiency
  • Properly enter all client requests into the tracking system. Manages interactions with internal product and SME teams to ensure timely resolution and communication/status to the client
  • Create customizable client-facing reports for reviewing the issues
  • Follow all policies related to handling and access to client and PHI data
  • Support the development team with participation in detailed designs sessions, test data creation and functional testing tasks
  • Execute out-of-the-box data conversion, import and export processes. Work with client to address exceptions and report progress
  • Assist with set-up and testing of HIPAA/EDI transactions
  • Execute and support systems and partner integration testing, reports, and correspondence testing
  • Support client with capturing defects, performing initial triage, tracking and re-testing remediation
  • Contribute to training as necessary for a smooth transition to the operations team at go-live
  • Perform configuration migration and other production readiness technical tasks
  • Perform all job functions consistent with HealthEdge & Burgess policies and procedures, including those which govern the handling of PHI and PII

What you bring:

  • 3+ years of experience in the health insurance industry, preferably with healthcare insurance payors
  • Restful API understanding and experience using JSON and Postman knowledge, API experience and SOAPUI  experience helpful
  • Knowledge of CMS 1500 and UB04 claims forms.
  • Solid understanding of Medicare claim pricing and editing.
  • Experience in a customer-facing role working on professional services engagements
  • Experience with requirements gathering and analysis of enterprise applications
  • Working knowledge of the HIPAA EDI frameworks
  • Experience working with complex data analysis and data migrations, including source-to-target data mapping, transformation, transport, and results reconciliation
  • An understanding of XML and JSON
  • Experience with multiple database systems including Oracle and SQL-Server
  • Experience managing and manipulating data such as executing ETL processes
  • Experience working on projects using Scrum or other agile processes
  • A four-year degree with a high interest in CS, CE, or related fields
  • Experience with Jira, Target Process, ServiceNow or similar issue tracking system.


*Burgess Group is a division of HealthEdge Software Inc



Employee Testimonials

Lynne Hollinsworth
Manager, Configuration Center of Excellence

"Having spent many years leading Operations departments for various health plans, I joined HealthEdge because of the opportunity to use my background and expertise in an independent contributor role. I was impressed by the Company’s modern and practical approach to administering a core administration system. I am extremely glad to have shifted my career focus, and the employee focused culture, forward thinking, and spirit of teamwork are the qualities I enjoy most about working at HealthEdge."- Lynne, Manager, Configuration Center of Excellence

Adam Kacenjar
Program Director, Clinical Solutions

"I joined HealthEdge in the early startup days and thrived on the creative chaos and opportunities. While the company has grown significantly over the past 15 years, I appreciate the changing pace - issues of scaling, performance, mastering quality - these are the challenges where we are focused."- Adam Kacenjar

Dannette Coleman
EVP, Business Development

"HealthEdge is not just a software company, we are a solutions company, partnering with our customers to drive forward their business strategies using our products and services." - Dannette, EVP, Business Development

Kelly Donovan

"I am lucky to be on a team that consistently works together, has each other’s backs and enjoys each other’s company! We are able to provide flexibility to team members as needed without diminishing our quality of work." -Kelly, Controller

Melissa O'Dowd
Senior Director, Product Marketing

“There’s so much innovation happening within our walls, new ideas coming into the organization, and a culture that embraces trying new things and continuously improving existing processes. Our start-up type culture within a big company makes it a vibrant place to work.”- Melissa O'Dowd, Senior Director, Product Marketing

Simon Levin
Technical Director

"I work at HealthEdge because it always presents me with new challenges which require professional and personal growth, and such growth is always rewarded by HealthEdge with career advancements and job satisfaction." -Simon, Technical Director

Sarah Clark
VP, Continuous Improvement

“I like working at HealthEdge because I am part of a team that knows how to collaborate, focus on value and continuously improve. I choose HealthEdge because our technology is changing the healthcare industry for the better.” -Sarah, VP, Continuous Improvement

Gail Caldera
Technical Writer

"I love working at HealthEdge because it is a forward-thinking company with a positive and open culture that supports the well-being of the people while providing innovative products that are invaluable. The culture promotes collaboration, teamwork and open communication. Everyone here counts, everyone is heard, and everyone supports eachother to grow and succeed." - Gail, Technical Writer

Marvin Matthews
VP, Project Management and PMO

"I joined HealthEdge to be part of a growing organization that is on a trajectory in becoming the leader in the payer market. The HealthEdge mission and core values were contributing factors for me becoming member of the Professional Services leadership team. As the Leader of the Project Management Team and Project Management Office, I am charged with attaining, retaining, and enabling high performing associates to deliver our next generation solutions to customers in order to support achievement of their strategic business objectives. HealthEdge is vested not only in products and services but talented people, providing an atmosphere of collaboration, innovation, diversity, and fun. Come join my team and be part of this great journey." - Marvin, VP, Project Management and PMO

Dave Paquette
Director, Infrastructure Engineering

"I came to HealthEdge for an unmatched opportunity to further my career in IT with a growing business." -Dave, Director Infrastructure Engineering

Chris Bulkley
VP, Customer Support

"What stands out to me when I'm hiring is a customer-focused drive, a passion for problem solving and a desire to be part of something bigger than themselves." -Chris, VP of Customer Support

Sarang Muralidharan
VP, Solutions Management

“I joined HealthEdge for the opportunity to be part of a growing company that is transforming and modernizing how health plans deliver services to their customers. I am excited to be part of a highly skilled team and look forward to further developing our implementation services and enabling our clients to better compete in the market by taking advantage of the latest tools and features of our products.” -Sarang, VP, Solutions Management

Abe Gutierrez
Technical Account Associate

“HealthEdge's culture is one that makes you feel comfortable to ask questions, where everyone is willing to help” -Abe, Technical Account Associate

Janice Grenda
HR Generalist

"I started at HealthEdge just over 3 years ago as a receptionist and was given chances to learn and grow. I quickly moved into HR where I was given even more opportunities to develop new skills for my career. I love that I am given the chance to use my strengths and overcome my weaknesses too! I am also fortunate to be a part of a great team," - Janice, HR Generalist

Michele Forlenza
Account Executive

“I am really enjoying every aspect of my role and the organization. I love that no matter what you are working on there is no one in the company that isn’t willing to roll up their sleeves and help out. From the top down it really is a team environment.”- Michele Forlenza, Account Executive

Melissa Maulding
Senior Director, Business Consulting Services

"During my interviews, with HE, I experienced the phenomenon that had been described to me. I was excited by the energy of the team/family feeling I experienced. It was very evident that everyone was inspired and dedicated to both the future of the products but also to each other. As well, it was obvious that they were all truly devoted to client success. I knew I wanted to be part of that family and that I wanted to contribute to the overall future success" - Melissa, Senior Director of Business Consulting Services

Danyi Cai
Site Reliability Engineer

“I joined HealthEdge to be part of building a next-generation product in a collaborative environment where innovative ideas are encouraged. I was attracted greatly by the management team and its vision, ambition and approachability.” - Danyi, Site Reliability Engineer

Sandhiya Krishnan
Agile Coach

“As an agile coach, I am glad to be part of a highly skilled team which is open to all the new methods and ideas to make them #1 in the healthcare software market.”- Sandhiya, Agile Coach