Job Post

Senior Solution Analyst

BCG Product Business Unit
53 State Street, Floor 7
Boston, MA 02109

Position Summary

The Senior Solution Analyst will play a critical role in delivering, implementing, and supporting BCG's client-facing software solutions – taking direction from senior business leaders in our Retail sector as well as the Product Manager for Retail Catalyst. Key activities will include gathering requirements from internal and external clients, advising them on the application's usage best practices, and recommending processes to optimize the business value delivered by the application; then sourcing and preparing data, managing required client processes changes, overseeing installation, setting up, configuring the application according to the requirements, and training client's end users. The Senior Solution Analyst will interact directly with clients and must understand and be able to navigate the clients' data and requirements. He or she should be able to quickly learn methodologies and approaches used in Retail Catalyst, understand the industry / client context, and learn analytical approaches used to transform data into business insights. The Senior Solution Analyst should also be able to work with the BCG team and clients to co-create new approaches for further development of software solutions. On the solution deployment side he or she must be able to determine what is needed for compliance with the client's business needs, security policies, deployment, and support, and leverage the right tools and resources to complete the implementation with the highest level of customer satisfaction. When confronted with technical challenges, he or she must work with the BCG platform team and (working together) find creative, economical, and scalable solutions within the application's technical specifications.

Job Responsibilities

Customer and business focus

  • A passion for customer success and support is essential
  • Interest in Technology and being able to learn quickly regarding tech-heavy topics and tools
  • Able to adjust approach to effectively interact with customers at all organizational and technical levels
  • Focus on excellent customer service and user needs; willingness to go above and beyond to deliver results
  • Able to confidently make decisions and escalate issues and decisions when appropriate

Problem solving, analytical skills and decision making

  • We are looking for a bright, ambitious, solution-oriented self-starter
  • Able to effectively handle difficult and stressful situations with poise, tact and patience, while demonstrating a sense of urgency
  • Able to anticipate, identify, and solve critical problems
  • Flexible, self-motivated, and proactive out-of-the-box and critical thinker

Work management, organization and planning

  • Excellent organizational skills with strong attention to detail; efficient time management; able to prioritize work effectively
  • Independently and proactively communicates issues, priorities, and objectives
  • Able to thrive in a dynamic, fast-paced, demanding environment

Basic Job Requirements

  • Deep experience in brick-and-mortar Retail organizations (e.g. merchandizing, pricing, analytics, etc.)
  • BS/BA degree in business management, engineering, or mathematics
  • Ideal candidate will have an advanced degree (e.g., MBA or MS)
  • Experience in areas such as data and / or analytics-related work, data management, end user training on data management / insights generation from data / software applications, end user support, or related activities
  • Preferred customer support experience in a SaaS environment or technology industry
  • Knowledge in the following fields, technologies, and tools:
    • Skills in interpreting data and generating business insights from data
    • Interest and ability to learn data management tools such as Alteryx, SQL, DataIKU, etc.
    • Knowledge of R-script and/or Python
    • MS Excel
    • MS PowerPoint

Company Information

The Boston Consulting Group (BCG) is a global management consulting firm and the world’s leading advisor on business strategy. We partner with clients from the private, public, and not-for-profit sectors in all regions to identify their highest-value opportunities, address their most critical challenges, and transform their enterprises. Our customized approach combines deep insight into the dynamics of companies and markets with close collaboration at all levels of the client organization. This ensures that our clients achieve sustainable competitive advantage, build more capable organizations, and secure lasting results. Founded in 1963, BCG is a private company with offices in more than 90 cities in 50 countries. For more information, please visit bcg.com.

Non-discrimination Statement

The Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. In addition, as a federal government contractor, BCG maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations.BCG is an E-Verify Employer.Click here for more information on E-Verify. VEVRAA Federal Contractor

Category: Product Management
Full-time

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