: Senior Salesforce Engineer
300 Innovative Way
Nashua, NH 03062

Employee Testimonials

Cecilia Ho Skillsoft
Deborah Chanderbali Skillsoft

Senior Salesforce Engineer

At Skillsoft, we are all about making work matter. We believe every team member has the potential to be AMAZING. We are bold, sharp, driven and most of all, real. Join us in our quest to democratize learning and help individuals unleash their edge.

OVERVIEW:

Skillsoft is currently seeking a Senior Salesforce Engineer. We are looking for someone who is passionate about simplifying user experience, innovating, seeking business process improvements and strong user adoption. You will be the resident domain expert of Salesforce.com responsible for supporting users and technical customization and integrations with other platforms.

In this high-visibility role you will be a part of transformational projects and programs offering growth and opportunity. You are also empowered by being innovative and creative to improve customer experiences and contribute to overall team success.

The Senior Salesforce Engineer will work closely with other development team members, QA engineers, as well as members of other Skillsoft departments to design, develop, maintain, and deploy Salesforce.com features, enhancements, and applications in support of various internal business departments including Sales, Marketing, and Support.

OPPORTUNITY HIGHLIGHTS:

  • Design implement and support business processes & systems related to Lead to Cash and Customer Service.
  • Understand and analyze business objectives and functional requirements into technical Salesforce.com solutions maximizing the use of Out of the Box Salesforce.com functionalities for future growth, scalability, and improved speed to market.
  • Lead functional and technical discussions and communicate effectively with a variety of audiences, moving between providing functional/technical design details and sharing how a technical design would enhance business process
  • Work on a mix of sustaining issues, enhancements, and projects in a fast-paced global environment
  • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes
  • Serve as an internal subject matter expert on all things Salesforce, including best practices, governance, upcoming releases and features, functionality and systems, industry trends, and emerging technologies
  • Evaluate existing processes, process automation (approval processes, process builder, flows and workflows), UX and reporting requirements to help continuously improve and adapt to growing business needs. facilitates and supports execution of pilot and or proof of concept activities to validate technology capabilities.
  • Collaborates with project teams to understand requested capabilities and recommends the right set of technologies to meet the needs.
  • Responsible for matching business process and automation requirements to the capabilities of Salesforce, including, but not limited to, managed and unmanaged packages, complex data model, integration, role hierarchy, sharing and security model
  • Manage and install third party AppExchange applications
  • Perform the general administrative requirements of a Salesforce instance, including user management, workflows, validation rules, configure and maintain security policies through sharing rules and profiles
  • Design and manage Wave and Einstein analytics dashboards and custom reports

SKILLS & QUALIFICATIONS:

  • Minimum BS / BA in computer science qualification or equivalent work experience in business IT
  • 5+ Years of Salesforce experience in medium and large-scale implementation(s) supporting multi-disciplinary teams with Salesforce process automation, integrations, and administrative tasks
  • In-depth knowledge of Salesforce setup and declarative configuration including security and sharing, object creation and definition, validations rules, automation processes, approval processes, reports, and dashboards.
  • Experience with Sales Cloud, Service Cloud, Community Cloud, Lightning Knowledge and/or Waves Analytics will be beneficial
  • Experience of APEX development within the Salesforce environment is highly advantageous.
  • Experience in deployment/ packaging using Change Sets, Eclipse, Ant scripts & Metadata API.
  • Certified Salesforce Administrator, Advanced Administrator and other Salesforce certifications is desirable
  • Knowledge of the Agile methodology with experience working in a sprint-based project delivery model
  • A deep understanding of the Lead to Order process
  • Demonstrate initiative and a desire to get the job done right
  • Highly responsible, self-motivated, and able to work with minimal supervision
  • Excellent interpersonal skills with a demonstrated ability to work in a team-oriented environment across functions (IT, Sales, Marketing, Customer Service, Finance)
  • Strong verbal and written communication skills are critical
  • Strong trouble shooting and problem-solving skills

SUCCESS QUALITIES:

Personally Accountable for Team Success. We unleash our edge together.

Confident Achievers. We are bold.

Intellectually Curious. We are sharp.

Adaptable, Agile & Resilient. We are driven.

Customer First. We are real.

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets their people and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft and SumTotal are partners to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, and the SumTotal suite for Talent Development, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law.

Full-time

Employee Testimonials

Cecilia Ho Skillsoft
Cecilia Ho
Senior Manager Marketing Communication

Why does your work at Skillsoft matter?
My work matters because I am able to create content and transform it into a story, an image or bring it to live as an event, creating a tangible experience. To be able to create a compelling yet relatable experience across the region, understanding cultural nuances and different business practices. It all comes down to bringing the best experience to the customer internal and external. Being at the front line of the business, it is key to creating first and lasting impressions.

What about the culture at Skillsoft has allowed you to shine?
The people, the talent and the leadership. I interact with many different functions in the business regionally and globally and I am constantly amazed by the talent we have and how everyone is supportive and collaborative. The business is always evolving which provides many opportunities and new areas of growth professional. There is no limit to how much you grow because there is always room for further growth.

Deborah Chanderbali Skillsoft
Deborah Chanderbali
Senior Project Manager

Why does your work at Skillsoft matter?
I am part of a team that works to ensure our clients achieve their goals. I not only help our clients to resolve challenges/issues, but also learn from them as well. When our clients are successful it means that I am doing my job well which is both rewarding and motivating. Additionally, I look forward to working with our internal partners to identify and develop processes that can better support us as an organization and help improve our service.

What about the culture at Skillsoft has allowed you to shine?
The supportive and collaborative culture at Skillsoft inspires me to always do my best. I learn daily from an amazing group of passionate, driven and talented coworkers, which in turn affords me the ability to shine in my role. Working collectively with such a talented group of talented, driven and passionate coworkers fills me with a sense of accomplishment and encourages me to grow and develop professionally and personally. I am happy to be part of a culture that is both nurturing and motivating.

Debbie Harn Skillsoft
Debbie Harn
Team Lead, Implementation Consultant

Why does your work at Skillsoft matter?
As a member of the Implementation Consultant team, I like to say that we make eLearning dreams come true. Our team guides clients through the journey from implementation kick-off to launch, in which the client’s vision for their learning program is translated into reality using Skillsoft digital technology. Seeing new learning resources become available to an organization’s employees is incredibly rewarding.

What about the culture at Skillsoft has allowed you to shine?
There is infinite room at Skillsoft to innovate, learn, and grow. I have the opportunity to collaborate with exceptionally talented people on my team and throughout the organization on a daily basis, which challenges me to expand my own skillset.

Anil Ala Skillsoft
Anil Ala
Senior Software Engineer

Why does your work at Skillsoft matter?
I am working as a Senior software engineer for Percipio engineering. The plethora of learning and growth opportunities with a lot of development resources makes me always excited and highly motivated to work for Skillsoft. Skillsoft being a leader in the e-learning industry and my contribution towards Percipio helping engineers of other companies to up skill in different aspects of professional development. People and culture another aspect which makes me always come to work with smile on my face and I always think “Thank God It’s Monday” after every weekend.

What about the culture at Skillsoft has allowed you to shine?
Culture is another successful ingredient of the Skillsoft company. Skillsoft culture always encourages and provides opportunities for every employee. Open desk policy of Skillsoft culture helps employees to share their ideas, feedback etc. towards any level of company hierarchy. Some of my positive experiences include recognition of employees’ hard work, work towards employee growth, feedback provided, frequent team lunches and treating employees like family

Michael Mosgove Skillsoft
Michael Mosgove
Director SMB Solutions Architects

Why does your work at Skillsoft matter?
I am definitely an HR nerd. Working with and serving people to empower them and improve their lives, I believe, is at the core of human capital management. Skillsoft is doing exactly that using technology (hence the perfect place for an HR nerd). With skill enabling content, and the amazing scope and scale of the SumTotal platform, I get to work with clients to show how technology can improve the work experience and lives of their people.

What about the culture at Skillsoft has allowed you to shine?
Skillsoft empowers me to take ownership of my career and development. As a Solution Architect, I am encouraged to specialize in the areas that most interest me and develop and build my “brand” as an HR and Technology specialist. We are also given the opportunity to collaborate with our managers in our monthly review process to discuss items like this and to receive guidance in a coaching and mentoring fashion.

Jennifer Stephens Skillsoft
Jennifer Stephens
Senior Partner Success Consultant

Why does your work at Skillsoft matter?
Education has always been my passion. I graduated with an education degree; and being able to put that knowledge to use helping others learn and grow has been incredibly rewarding. Learning is the proverbial “pebble in the water” and causes a ripple effect of positivity throughout an entire organization. Educated employees are more engaged, have higher job satisfaction and are happier overall. Happy employees provide better service to customers and happy customers mean businesses grow. When it comes down to it – learning improves peoples’ professional and personal lives. I’m so blessed to be a part of making such a positive impact every day!

What about the culture at Skillsoft has allowed you to shine?
Having started with Skillsoft in my 20’s (1999-2012, I feel like I grew up at this company and have had the opportunity to learn from the very best. The people here are brilliant; talented, innovative, enthusiastic and collaborative. I have never once been turned away when asking for help. Whether reaching out to an individual contributor or a C-level executive, I always get a response. The collaboration and willingness to help others makes us ALL shine, and it enables me to provide above and beyond support and service every day. Our customers and partners are getting the benefit of the collective brilliance of the entire Skillsoft team, who are without a doubt the best and brightest minds in the industry!

Natalie Emmett Skillsoft
Natalie Emmett
Office Manager

Why does your work at Skillsoft matter?
I am the UK Office Manager providing support to all staff members, visitors from other offices and customers.

What about the culture at Skillsoft has allowed you to shine?
In work, I have a very supportive manager and colleagues. However, the true values of how far this extends occurred last year when I had a seizure and the measures that everybody went to support me during my recovery makes me realize what a great second family I am part of.