: Senior Revenue Operations Analyst - Customer Analytics
60 Wells Avenue
Newton, MA 02459

Employee Testimonials

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About CyberArk:

CyberArk is the global leader in privileged access security, a critical layer of IT security to protect data, infrastructure and assets across the enterprise, in the cloud and throughout the DevOps pipeline. CyberArk delivers the industrys most complete solution to reduce risk created by privileged credentials and secrets. The company is trusted by the worlds leading organizations, including more than 50 percent of the Fortune 100, to protect against external attackers and malicious insiders.

Job description:

Cyberark is looking for a Senior Analyst in the Revenue Operations team to take our customer analytics to a new level. As a valued member of our growing team, you will be responsible for providing business intelligence to inform go-to-market strategy and operational execution with a focus on adoption, renewal, and expansion stages of the customer journey. The ideal person is a driven, passionate problem solver who can frame analytics approaches to address critical business questions and then conduct analysis and build reports to identify insights and actions. You will report to the Revenue Operations Analytics Manager and work closely with functional leaders, field professionals, IT, Finance, and other colleagues in the Global Revenue Operations team.

Responsibilities:

  • Apply structured problem solving and hypothesis-driven approach to generate insights, trends, implications, and actions; sample analyses include customer segmentation, customer churn, customer expansion models and renewal forecasting and reporting
  • Engage with leaders to identify key business questions and define analytics needs including metrics/KPIs, dashboards, and ad hoc analyses
  • Lead analyses for standardized reporting to drive operating rhythm as well as project-based analyses to answer key business questions
  • Partner with the Rev Ops manager to build and maintain an analytics strategy and framework, metrics hierarchy, and BI reporting roadmap
  • Partner with IT to define BI systems/data needs and roadmap priorities
  • Assemble and utilize data from multiple internal and external sources
  • Clearly articulate findings to internal stakeholders
  • Ensure reports are accurate, timely, and delivered in an accessible manner
  • Proactively identify and resolve data integrity and quality issues
  • Drive adoption and usage of reporting and metrics across the organization

Job requirements:

  • 2-3+ years of relevant experience in go-to-market analytics roles
  • Ability to structure and execute complex analyses and tell a story with data
  • Familiar with BI & Data visualization tools and Sales/Customer Success technology such as SFDC, Gainsight a plus
  • Experience with relational databases, and the ability to write SQL
  • Excellent verbal and written communications skills
  • Strong project management skills and drive for ownership and results
  • Ability to multi-task and work in a dynamic, fast-changing entrepreneurial environment
  • Smart, bold but humble attitude to work collaboratively with CyberArk colleagues

CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status

Full-time

Employee Testimonials

Casey Mandrioli
Inside Sales Representative

“Working at CyberArk is great because it is such a friendly environment.  Everybody knows one another and is supportive of the whole CyberArk team.  I always know that I have so many people that can help and teach me and that all want me to succeed.  CyberArk is a fun place to work because everyone truly enjoys working here.”

Ethan Ben-Joseph
Security Consultant

“The greatest asset that CyberArk offers as an employer is its bold culture that focuses on teamwork and providing incredible service to CyberArk customers across the globe. No matter the challenge, we work confidently every day knowing that we have amazing teammates always ready to jump in with their expertise and experience.”

Dganit Keidar
Software Engineer, R&D

“Being a CyberArker is awesome. You feel it in the great atmosphere that "runs down the corridors". You feel it in the company's high commitment to professionalism. You feel it, because you've got amazing co-workers and you feel the unique "DNA" of CyberArk, that makes it so very special.”

Lavi Lazarovitz
Cybersecurity Researcher

“I work at CyberArk because I believe that if you do something, be the best at it, and CyberArk is the best when it comes to cybersecurity. CyberArk allows you to bring your ideas to life and learn something new from your peers on a daily basis. CyberArk is built on the idea that people are your greatest asset and you can feel the strong culture on a daily basis.”