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313 Jobs Listed
Somerville |

As an Evergage Customer Success Manager, you’ll be responsible for the complete post-sale success and satisfaction for a portfolio of Evergage’s Retail, B2B Demand Generation or Financial Services Customers. It’s the Customer Success Manager’s goal to make every customer successful by building a trusted advisor relationship and helping them achieve their business objectives using the Evergage platform.

The Customer Success Manager will identify and leverage company-wide resources to address any customer satisfaction, growth or...

Boston |

This individual will design and deliver professional services and data science solutions to support our enterprise customers with customized solutions that utilize Luminoso’s concept analysis, classification, and multilingual text analytics software.

You will work with customers to determine an understanding of customer requirements in order to ensure a quality design that leverages the Luminoso technology to achieve amazing customer outcomes, good data science, and the successful delivery of our services.

  • Work with the Sales teams to estimate internal costs for...
Bedford |

Imagine the future you could help us build. 

 

Teamwork, not just tech work. We are tech futurists and business geniuses. Together, we solve problems to make daily life easier. We are looking for a few more great minds to join our team as we continue to grow one of the world's leading consumer robot companies.

 

Together, we empower people to do more.

 

Introduction

 

The Technical Training & Support Specialist develops and manages both physical and digital resources that...

Boston |
InsightSquared is the leading sales and marketing analytics provider for growing companies that want to run their business by the numbers. We help our customers make better decisions by equipping them with actionable, real-time intelligence that drives predictable growth.  
  •  We’re funded by a great team of investors including Accomplice, Tola Capital, DFJ, Bessemer, and Salesforce.com.  
  • We were named a leader in the G2 Crowd’s Business Intelligence Platform Grid℠, ranking #1 in customer satisfaction for the fourth year in a row.
  • We...
Framingham |

If you are a Product Trainer who is happiest when customers have that aha moment because they understand a technology solution and you help them to become proficient with your product, you should consider this role. You will utilize your strong communication and interpersonal skills to improve our customers knowledge of the Rave product suite and expand utilization. Join Raves Customer Success Team and help us maintain our high customer satisfaction ratings and renewal business.

Rave's Success Team takes great pride in ensuring customer satisfaction because our software-as-a-...

Boston |

Full-time, Boston, US

Hurry up! Weve got a dream to build

BlueConic is an international startup thats growing fast. We love what we do, were proud of how we do it, and weve built a great team with a truly exceptional product and company. The BlueConic platform is disrupting the Martech industry, and its our job to make sure every marketer knows it.

If you love to impress customers by leading and directing multi-faceted projects, and the first words you utter over coffee each morning allude to project scope, issues resolution, or on-time/on-budget, youre going to be a...

Boston |

Full-time, Boston, US

Hurry up! Weve got a dream to build!

BlueConic is a fast-growing Boston-based SaaS startup in search of that unique individual who blends a customer service attitude with a technical problem solving. If you love happy customers as much as you love technology, youre going to be a great Customer Support Representative. We need you to come help customers use BlueConic to meet and exceed their marketing goals.

The team you will join is changing digital marketing every single day and weve got the data to prove it! In addition to...

Boston |

Full-time, Boston, US

Hurry up! Weve got a dream to build!

BlueConic is a fast-growing Boston-based SaaS startup in search of a unique individual who blends a consultants obsession with solving customer problems, with a digital marketing technologists skillset. If you love happy customers as much as you love data and development, youre going to be a great Customer Success Manager. We need you to come help guide marketers on their customer data platform (CDP) journey, from delivering a successful and inspiring onboarding, all the way to managing ongoing, innovative success...

Boston |

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster. Profitero is growing 100% annually and is expanding its Customer Success team.

As a Customer Support Manager you will be working with Profitero customers to help them with product questions and ensure...

Boston |

Seismic is a rapidly growing software company that prides itself on honing relationships with and creating successful and happy customers, while having fun in the process. Our software is the leading sales enablement solution that allows sales teams to deliver the right marketing approved content at the right time on any device.

Our product, an enterprise SaaS solution, accelerates sales and marketing efforts for hundreds of the nation's largest brands.

At Seismic, you will have the opportunity to make a lasting impact on tactical implementations and professional services...

Boston |

Seismic is a rapidly growing software company that prides itself on honing relationships with and creating successful and happy customers, while having fun in the process. Our software is the leading sales enablement solution that allows sales teams to deliver the right marketing approved content at the right time on any device.

Our product, an enterprise SaaS solution, accelerates sales and marketing efforts for hundreds of the nation's largest brands.

At Seismic, you will have the opportunity to make a lasting impact on tactical implementations and professional services...

Boston |

Seismic is a rapidly growing software company that prides itself on honing relationships with and creating successful and happy customers, while having fun in the process. Our software is the leading sales enablement solution that allows sales teams to deliver the right marketing approved content at the right time on any device.

Our product, an enterprise SaaS solution, accelerates sales and marketing efforts for hundreds of the nation's largest brands.

At Seismic, you will have the opportunity to make a lasting impact on tactical implementations and professional services...

Framingham |

The Opportunity: 

Our Senior Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Senior Customer Success Managers work directly with production customers to enhance their overall user experience with Workhuman®. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution.  We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and...

Boston |

BitSight Advisor Services provides a dedicated or semi-dedicated resource to navigate the complexities, changes, and challenges of managing third-party risk.

Using BitSight, your Advisor will help you scale your program, manage your growing number of third-parties and meet regulatory requirements by establishing a best in class TPRM or SPM program that delivers real business value.

The Director of Professional Services will be responsible for defining, marketing and selling professional services to prospective and existing customers. You will be responsible for the delivery...

Boston |

Ellevation is seeking a Director of Customer Support to oversee and drive the vision of our Product Support and Data Integration teams! Reporting to the VP of Partner Success, you will create and scale processes to bring Ellevation through our next phase of growth. Ellevations Product Support team is responsible for all inbound support tickets from users, while the Data Integration team is responsible for setting up and maintaining data ingestion workflows with our partners to support Ellevations data-driven software, which is specifically designed for ELL educators and the...

New York |

Unqork is an enterprise software company with a no-code platform that digitizes the entire client lifecycle and eliminates dependence on paper for financial services and insurance companies. The companys patent-pending technology uses AI and machine transcription for risk assessment and digitization, utilizing each clients existing product and underwriting rules, layered on top of legacy IT systems. The software-as-a-service (SaaS) technology creates custom client onboarding and servicing forms using a drag-and-drop interface which can be implemented within weeks instead of months unlike...

Boston |

With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the worlds top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 800 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity,...

New York |

Reonomy leverages big data, partnerships and machine learning to connect the fragmented, disparate world of commercial real estate. By providing unparalleled access to property intelligence, Reonomy products empower individuals, teams, and companies to unlock insights and discover new opportunities.


Headquartered in New York, Reonomy has raised $128 million from top investors, including Sapphire Ventures, Bain Capital, Softbank, Primary Ventures, Georgian Partners, Wells Fargo Strategic Capital, Citi Ventures, and Untitled...

Framingham |

The Opportunity:

As a Strategic Client Director on the Strategic Accounts Team, you play a critical role in leading the strategy to grow our strategic accounts. This position is an opportunity for you to create lasting relationships while growing the business, which will empower you to deliver your life’s best work. 

This role will be customer facing and will liaise significantly with C level employees within our accounts and our executive team. You will support and strengthen the management of the on-going strategic relationship and further...

Cambridge |

Traveler Support Specialist
EF Go Ahead Tours
March 2020 Start Group

Cambridge, MA USA

At EF Go Ahead Tours we believe youre never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to...

Cambridge |

Traveler Support Specialist, Bilingual (Spanish/English)
March 2020 Start Group

EF Go Ahead Tours
Cambridge, MA USA

If you have a proven track record of excellence in customer service and thrive in a fast-paced, dynamic, and fun environment, wed love to learn more about you.

The opportunity

  • Working primarily through phone and email communication, you serve as the primary source of information to travelers after booking a tour
  • You identify and implement opportunities to...
Boston |

About Wellist:

Wellist partners with hospitals that truly care about the patient experience to personally guide families to the support they need - from non-medical support services, to hospital resources and information, and personal social support. Our patient and caregiver engagement programs amplify the compassionate care delivered by front line staff to drive patient satisfaction, optimize staff productivity and address barriers to adherence across the care continuum.

Wellists outstanding contributions have been recognized by organizations including...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide...

Framingham |

Solution Delivery Manager

In support of our Account Management efforts, we are looking for a unique individual to build trusted relationships with our customers, help those customers understand the value of our services, and show them how they can be successful leveraging Applause across their digital experience initiatives. This person will partner closely with our sales, marketing, community, and product teams, to manage successful customer engagements. This position in based at our HQ in Framingham, MA.

The person in...

Boston |
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the US, we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named...
Waltham |

We are seeking an enthusiastic, customer-success focused professional to join our Customer Success team as an individual contributor. The Customer Success Manager will have ownership of a portfolio of Poppulo client accounts. They will be required to manage their accounts from our on-boarding process (together with an Onboarding Specialist) through to developing and managing the on-going relationship in a way that maximizes customer success. The candidate will work collaboratively across all functions at Poppulo to ensure this is achieved, and will report to the Manager, Customer Success...

Cambridge |

Superpedestrian is seeking a multifunctional Technical Support Specialist to fulfill a hybrid role. The position requires a detail-oriented applicant who can handle assisting both internal co-workers and external customers. 75% of your time will be spent in a helpdesk capacity assisting in resolving a variety of internal IT issues. You will also assist the customer service team in responding to inquiries of a technical nature. Up to 25% of your time will be spent traveling to assist Superpedestrians global fleet deployment customers.

This is an exciting position at a rapidly...

Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 200+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital...
New York |
Rightway Healthcare is a technology-fueled health care navigation platform that is empowering employees with the tools and (actual) human resources to understand and navigate the complexities of the US health care system.

Over the past few years, Rightway Healthcare has evolved from the idea of using technology to productize the concept of having a ‘doctor in the family’ to building a thriving technology company on course to help over 100,000+ people make the optimal healthcare decisions.

Customer Success Managers at Rightway guide our customers to drive...

Boston |

About You:

We are looking for an experienced Project Manager for our growing business who will be integral in working with both Clients and internal development teams. The Project Manager provides the direction of the assigned work components for a product, platform or project and by interacting with clients, technical architects and engineering determines scope and budget of work helping to both draft the statement of work and execute upon it. Through the management of the project the project manager also builds and maintains client relationships while...

Boston |

About You:

We are looking for an experienced Business analyst for our growing business who will be integral in working with both Clients and internal development teams. The role provides the direction of the assigned work components for a product, platform or project and by interacting with clients, technical architects and engineering determines scope and budget of work helping to both draft the statement of work and execute upon it. Through the management of the project this person also builds and maintains client relationships while looking to expand...

Boston |

ABOUT YOU

We are growing and looking for the best of the best to join our team. We are looking for an Account Manager with Professional Services experience who drives towards and thrives on 100% client retention, who clients and team members trust at being the primary account-level contact to solve problems, get results and guide the way. You understand your client’s business inside and out, and you know where they are going next. You’re a strong leader, facilitator, have great gut instincts and know what it takes to build lasting relationships.

...
Cambridge |

MineralTree is disrupting the accounting industry by enabling over 1,500 companies to improve operational efficiency with AP Automation. With our award-winning solution, companies such as the Boston Celtics, Appalachian Mountain Club, EverQuote, Baltimore Ravens and Attivio have shifted accounts payable from a source of inefficiency and fraud risk to a secure and strategic profit center that provides deep visibility into the cost drivers of the business. MineralTree sells its solution directly to customers and through value-added partners consisting of financial institutions, payment...

Cambridge |

Voted as one of the top companies to work for by Built in Boston in 2018, MineralTree is disrupting the accounting industry by enabling over 1,500 companies to improve operational efficiency with AP Automation. With our award-winning solution, companies such as the Boston Celtics, Appalachian Mountain Club, EverQuote, Baltimore Ravens and Attivio have shifted accounts payable from a source of inefficiency and fraud risk to a secure and strategic profit center that provides deep visibility into the cost drivers of the business. MineralTree sells its solution directly to customers and...

New York |

Senior Director, Assoc. Client Partner- Must have strong Agency background!

Epsilon is seeking high performing candidates focused on developing strategic client relationships and driving growth. Candidates should have strong relationship management skills, a proven track record in selling professional services and software, an entrepreneurial spirit, and relevant industry experience. In this role, candidates will have responsibility for strategic account planning and execution, client retention and growth, and development of executive-level client relationships for one or...

Wakefield |
**Digital/CRM/Loyalty for Restaurant Vertical**

Epsilon is seeking high performing Loyalty and Digital Marketing candidates focused on developing strategic client relationships and driving growth for the Restaurant vertical. Candidates should have strong relationship management skills, a proven track record in selling professional services and software, an entrepreneurial spirit, and relevant industry experience. In this role, candidates will have responsibility for strategic account planning and execution, client retention and growth, and development of...

Boston |

Position Overview

The right candidate will thrive in a dynamic environment, contribute innovative ideas, demonstrate flexibility, and drive customers towards strategic goals. The Enterprise Customer Success Manager is responsible for managing a defined book of business to ensure our largest Enterprise-level customers successfully deploy, optimize, and maintain Rapid7 solutions and continue to renew their licenses year-over-year.

CSMs are the customer relationship leaders that secure long-term relationships, drive adoption of Rapid7 solutions, team with Account...

Boston |

Company Description

Rapid7 is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 7,400 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology and culture. Learn more at...

Boston |

Position Overview
The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer...

Boston |

Position Overview

  • The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional Customer...
Boston |

Director, Product Consulting (SaaS)

Company Description

Rapid7 is helping organizations around the globe advance securely. Our technology, services, and community-focused research simplify complexity for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, investigate and shut down attacks, and automate routine tasks. With more than 8000 customers across 120 countries, Rapid7 is a recognized leader in cybersecurity that has proudly earned numerous industry accolades and strong recognition for our technology...

Boston |

Do you enjoy being in the fight, investigating unusual activity, tearing apart malware, and chasing attackers? Do you pride yourself on developing methods for identifying and analyzing breaches? Do you feel compelled to help organizations improve their abilities to effectively detect threats and drive incident response?

Rapid7's Incident Response Service team offers the opportunity to respond to active incidents, investigate historical breaches, and work with clients to simulate full-scale incidents. Our Incident Response Consultants pride themselves on their ability to think...

Boston |

The Rapid7 Associate Project Manager, Consulting Services is responsible for managing the services delivery lifecycle from scheduling to lining up project resources, managing customer expectations, ensuring the project is executed well and then closing out the project. This role will reside on the Global Services PMO team, but have dotted line connections to one or more Practice Managers responsible for technical resources. As a result, the ideal candidate will be able to master resource competencies, manage customer, team and management expectations and drive results by leading without...

New York |

**Company Background**

SaaS is taking over the business world, empowering teams to drive productivity using apps they love. In fact, Cisco estimates that 75% of workloads will be SaaS-only by 2021. This rise of SaaS has distributed IT management across the entire organization, creating an overall lack of visibility. While extensive toolsets exist to manage the traditional IT stack (things like networking, infrastructure, and hardware), no equivalent existed for the IT business operations (SaaS) stack.

That’s why we created Blissfully: to be a real-time source of truth,...

New York |

**Company Background**

SaaS is taking over the business world, empowering teams to drive productivity using apps they love. In fact, Cisco estimates that 75% of workloads will be SaaS-only by 2021. This rise of SaaS has distributed IT management across the entire organization, creating an overall lack of visibility. While extensive toolsets exist to manage the traditional IT stack (things like networking, infrastructure, and hardware), no equivalent existed for the IT business operations (SaaS) stack.

That’s why we created Blissfully: to be a real-time source of truth,...

Boston |

Brandwatch is the worlds pioneering digital consumer intelligence suite, helping over 2,000 of the worlds most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions.

The company has made three acquisitions to date: PeerIndex (2013), BuzzSumo (2017) as a standalone content marketing platform, and Qriously (2019) to add global survey capabilities. Additionally, the company was bolstered by its merger with Crimson Hexagon (2018) to create the most comprehensive AI-powered social intelligence solution.

Brandwatch has...

Boston |

Overview

As a Veson Nautical Software Support Analyst you will provide technical support for the world’s leading developer of commercial maritime shipping software. You will have a deep understanding of our customer’s workflow and processes and will work independently and in collaboration as necessary to research and troubleshoot issues and implement appropriate solutions.

 

Veson Nautical is the leading provider of the software solutions that propel maritime shipping. For over 15 years, Veson Nautical has continuously raised the standards for innovation within the...

Boston |

SessionM is looking for an exceptional Pre-Sales Solution Consultant to join our North America team. The Solution Consultant is the primary trusted technical advisor and solution designer for the sales team, helping to ensure our customers are delivered the right solution and have an exceptional experience throughout the entire process.

Responsibilities

  • Technical Support - Having a mastery of the platform, the Solutions Consultant will partner with their assigned sales rep and provide technical support for all deals in their pipeline. This support...
Lexington |

Come join a winning team!

Take a walk around our offices and youll see a dedicated group of professionals who care about improving health care. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our office events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking an Escalation Engineer for our Lexington, MA office.

...

Lexington |

Come join a winning team!

If you don't look forward to going to work each day, then what's the point? Take a walk around our offices and youll see a serious group of professionals who dont take themselves too seriously. Our team thrives on collaboration and sharing ideas, whether in a cross functional meeting or at one of our impromptu parties.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact. And a commitment to having fun.

We are looking...

Lexington |

Come join a winning team!

Take a walk around our offices and youll see a dedicated group of professionals who care about improving health care. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our office events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking a Implementation Engineer, Identity Governance for our Lexington,...

Lexington |

Come join a winning team!

Take a walk around our offices and youll see a dedicated group of professionals who care about improving health care. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our office events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking a Customer Success Program Manager for our Lexington, MA office....

Lexington |

Come join a winning team!

Take a walk around our offices and youll see a dedicated group of professionals who care about improving health care. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our office events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking a Renewals Manager for our Lexington, MA office.

Job...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as one of the 10 fastest growing private companies in Massachusetts, and named to their Best Places to Work list, Definitive has more than doubled in size in the past 2 years. Our expansion has created the need for a talented Associate Customer Success Manager to join our Client Relations Team. If...

Waltham |

Retailers are working hard to meet consumer expectations by delivering the best experiences possible. As a result, today’s e-commerce websites are incredibly complex as they utilize multiple 3rd party services like personalization, product reviews, social media, ad tech, and more. These services provide benefits but at a cost: site speed and performance.

Yottaa is uniquely positioned to address this challenge with our patented SaaS platform. By improving website performance by over 30%, our Acceleration Platform makes online experiences fast, smooth, and engaging – even with...

Boston |

Mendix is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprises digital future business people and analysts, web developers, software engineers, even CEOs to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development.


We're investing to accelerate our momentum and extend our market leadership and we're looking to grow our Global Support team with a...

Burlington |

Description

HealthEdge (“HE”) is seeking a Scrum Master for the Professional Services team based in its Burlington, MA offices.  The applicant will provide process definition, agile coaching, re-enforcement and evangelism, as well as daily scrum management for the Customer Engineering team, part of the professional services group. This is a billable project role.

You are someone who leads by example and you know how to bring out the best in people. You’re...

Boston |
As a part of Climacell’s Customer Success department you will work with the best companies in the world: Uber, Bird, Delta Airlines, NFL, NASCAR, Hedge-Funds and more! 
 
We’re looking for a Customer Success Meteorologist to empower our customers to best utilize the novel tools we provide them, while supporting them with world-class meteorology expertise to make sure we are building the biggest weather platform in the world.
 
As a Customer Success Meteorologist at ClimaCell, using your operational forecasting skills,...
Waltham |

connectRN builds technologies that revolutionize the way hospitals and healthcare facilities manage their workforce. Our platform is the worlds first streamlined mobile staffing solution that allows healthcare facilities to post per-diem shifts directly to a network of available, credentialed nurses, eliminating the need for costly staffing agencies and giving nurses the freedom to work on their terms.


We are looking for an empathetic communicator to respond to inquiries from our nurses and facilities. The Customer Success...

New York |

Unqork is an enterprise software company with a no-code platform that digitizes the entire client lifecycle and eliminates dependence on paper for financial services and insurance companies. The companys patent-pending technology uses AI and machine transcription for risk assessment and digitization, utilizing each clients existing product and underwriting rules, layered on top of legacy IT systems. The software-as-a-service (SaaS) technology creates custom client onboarding and servicing forms using a drag-and-drop interface which can be implemented within weeks instead of months unlike...

New York |

Unqork is an enterprise software company with a no-code platform that digitizes the entire client lifecycle and eliminates dependence on paper for financial services and insurance companies. The companys patent-pending technology uses AI and machine transcription for risk assessment and digitization, utilizing each clients existing product and underwriting rules, layered on top of legacy IT systems. The software-as-a-service (SaaS) technology creates custom client onboarding and servicing forms using a drag-and-drop interface which can be implemented within weeks instead of months unlike...

Waltham |

Retailers are working hard to meet consumer expectations by delivering the best experiences possible. As a result, today’s e-commerce websites are incredibly complex as they utilize multiple 3rd party services like personalization, product reviews, social media, ad tech, and more. These services provide benefits but at a cost: site speed and performance.

Yottaa is uniquely positioned to address this challenge with our patented SaaS platform. By improving website performance by over 30%, our Acceleration Platform makes online experiences fast, smooth, and engaging – even with...

New York |

Ordergroove is a commerce technology platform that enables brands and omnichannel retailers to achieve what we call Relationship Commerce - shifting their consumer interactions from one-and-done transactions to long-lived, highly profitable relationships. Our unique combination of powerful technology and proprietary data and analytics, is helping some of the largest brands in the world transform their retail experiences across channels.

Were looking for a Digital Production Specialist to join our growing team. In...

Somerville |

WHO WE ARE:

ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups from presidential candidates to environmental organizations build people-powered movements.

Were a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the...

Somerville |

Who youll work with

Recorded Future supports security teams at some of the most ambitious organizations on the planet. The Senior Threat Intelligence Consultant is a function of our Intelligence Services group, managing and implementing all aspects of customer success activities with our clients.

What youll do

Were seeking a Senior Threat Intelligence Consultant to support our Enterprise customer accounts. In this role, you will interact with all roles in cyber security,...

Waltham |

At ZoomInfo Powered by DiscoverOrg we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfill the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues.

ZoomInfo is looking for an experienced, passionate, results oriented...

Cambridge |

Were seeking people who are learner-focused, outcomes-driven and share our passion for transforming education.

edX is the trusted platform for education and learning, home to more than 22 million learners, the majority of top-ranked universities in the world and industry-leading companies. As a global nonprofit, edX is transforming traditional education, removing the barriers of cost, location and access. Supporting learners at every stage, whether entering the job market, changing fields, seeking a promotion or exploring new interests, edX delivers courses for curious minds on...

Boston |

Supporting and enabling our customers success is at the heart of everything we do at Seismic. Our mission in Customer Education is to support the success and competence of our learner audiences, drive adoption of our product platform, increase customer satisfaction and contribute a key revenue stream to our organization.

We are looking for a skilled Sr. Project Manager to join our team and who will be responsible for creating project plans, tracking progress against those plans, communicating with stakeholders, and removing any barriers that might prevent the team from being...

Boston |

About Panorama:

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than 9 million students receive a better education because of Panorama, and we hope to serve...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our team. Were looking for:

  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic...
Norwalk |

Datto, the worlds leading provider of IT solutions delivered through managed service providers, is looking for a Technical Support Expert to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the clients of our 14,...

Somerville |

Who youll work with:

Product Trainers are part of Recorded Futures Threat Intelligence Services (Customer Success) team, which is responsible for effective delivery of our training deployments of our services. The team already works with some the most ambitious organizations on the planet to solve challenging intelligence problems.

What youll do:

As a Product Trainer you will be responsible for live and virtual delivery of defining, creating, and implementing a cutting edge training program that addresses the needs of Recorded...

New York |

Brandwatch is the worlds pioneering digital consumer intelligence suite, helping over 2,000 of the worlds most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions.

The company has made three acquisitions to date: PeerIndex (2013), BuzzSumo (2017) as a standalone content marketing platform, and Qriously (2019) to add global survey capabilities. Additionally, the company was bolstered by its merger with Crimson Hexagon (2018) to create the most comprehensive AI-powered social intelligence solution.

Brandwatch has...

Boston |

About Wellist

Wellist partners with hospitals that truly care about the patient experience to personally guide families to the support they need - from non-medical support services, to hospital resources and information, and personal social support. Our patient and caregiver engagement programs amplify the compassionate care delivered by front line staff to drive patient satisfaction, optimize staff productivity and address barriers to adherence across the care continuum.

Wellists outstanding contributions have been recognized by organizations including...

Newton |

Examity, the world leader in online test integrity and the fastest-growing Edtech company in the United States, is looking for a dedicated Account Manager to join the growing team in our Newton, MA location.

Position Overview

Account Managers at Examity gain experience in the education technology field and become a part of one of the region’s fastest-growing software companies. The Manager will be responsible for relationship development. This role requires an open line of communication with assigned clients to build strong partnerships.

...

Boston |
ProfitWell is the leader in subscription monetization and retention. We help companies, from scrappy startups to brand-name enterprises, get the most out of their subscription offerings.

You’ll be a leader of our people-powered software working directly with clients to solve their most complicated subscription pricing, packaging, and positioning problems. This role will require you to be an expert in building rapport, managing projects, and thinking critically and strategically.

What you’ll do:
 
  • Work to...
Boston |

As we continue to rapidly expand our global team, we are hiring a Customer Success Manager to drive strategic thinking and deliver an industry-leading level of service to our Enterprise client base across NA.

At the core of our business is the global customer success team. Over 80 people across 10 offices, all working towards one mission: Make Every Customer Successful. Our mantra is what drives us to ensure that all of Brandwatchs clients get the very best out of our technology. In the ever changing world of social media we are constantly...

Cambridge |

Recruitment & Onboarding Specialist, Tour Director Department
EF Explore America

Cambridge, MA

Do you believe experiential learning is beneficial to students? Are you someone who believes opening the world through education and cultural exchange is important? Are you outgoing and excel at connecting with people? Do people describe you as organized, driven, and dynamic?

Well then, the Recruitment & Onboarding Specialist role may just be the job for you. Positioned on the Operations side of Explore America...

Waltham |

Overview

The Manager of Sales Enablement will be responsible for the creation and coordination of training and enablement programs for the sales development team (SDRs) at ZoomInfo. We are looking for engaging personalities who can connect with our team members, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to develop personalized, scalable learning experiences that drive overall growth and customer success.

Essential Functions & Responsibilities...

Waltham |

Overview

ZoomInfo is looking for an experienced, results-oriented Customer Support Specialist who excels at communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals.

Responsibilities

  • Support the Onboarding and Account Management teams by providing customer education, training and issue resolution
  • Document best practices and other useful information to better enable our customers...
Boston |

Were not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, theres a place for you at Toast. Weve 86d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on...

Boston |

The Client Support Analyst (CSA) provides support for basic incident resolution and requests made to the support desk. They are the first point of contact for the client and are responsible for the initial assessment, triage, research, and resolution of basic incidents and requests. The CSA manages the long term relationship with the Client Management Team, Client Project Team and Client System Administrator. They understand their client(s) specific workflows, requirements, business needs, erecruit customizations and integrations.

Why...

Framingham |

It is rare to work at a company where you can help make a difference, even help save a life, and feel a sense of pride and accomplishment in your work. Here at Rave Mobile Safety, you will have that opportunity. Our suite of products are designed to foster quick, relevant, and actionable communication during times of high stress. Keeping people safe is our business.

Rave is seeking a self-motivated Customer Support Engineer with strong technical software skills. You should be passionate about improving public safety, innovative technology, and creating great software. We continue...

Cambridge |
Hydrow is looking for a Customer Support Agent (Technical) to join our team!
 
Hydrow is the Live Outdoor Reality (LOR)™ rower. With workouts led by world-class athletes, including some training for the U.S. National Rowing team, Hydrow delivers a live on-river rowing experience at-home that engages two times more of the body's muscles than biking or running. Now more than ever, people's over-scheduled, stressful lives leave little time for meaningful exercise and the soul-enriching opportunity to spend time outdoors. Hydrow's...
Wakefield |
**Digital/CRM/Loyalty for Restaurant Vertical**
Restaurant Experience Required!

Epsilon is seeking high performing Loyalty and Digital Marketing candidates focused on developing strategic client relationships and driving growth for the Restaurant vertical. Candidates should have strong relationship management skills, a proven track record in selling professional services and software, an entrepreneurial spirit, and relevant industry experience. In this role, candidates will have responsibility for strategic account...

Boston |

About Robin:


At some point youve probably attended or scheduled a meeting -- maybe it was in a room, on video or over the phone -- then your meeting room gets stolen, you don't have the right resources, or you can't find where you need to be. Finding space and time to communicate can be painful. The problem is easy to understand but difficult to solve. That's where Robin comes in. We build software that coordinates meeting spaces, people and things in your workplace so you can get back to doing your best work.

...
Andover |

Blink was the result of one of the most successful crowdfunding campaigns ever and builds the completely wireless, affordable, and battery-operated home security cameras that send motion-activated alerts and HD video to your smartphone for an amazingly affordable price. We are now part of Amazon Devices, the consumer electronics division that brings you the Kindle, Fire Tablets, Fire TV, and Echos!

Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving...

Boston |
InsightSquared is the leading sales and marketing analytics provider for growing companies that want to run their business by the numbers. We help our customers make better decisions by equipping them with actionable, real-time intelligence that drives predictable growth.  
  •  We’re funded by a great team of investors including Accomplice, Tola Capital, DFJ, Bessemer, and Salesforce.com.  
  • We were named a leader in the G2 Crowd’s Business Intelligence Platform Grid℠, ranking #1 in customer satisfaction for the fourth year in a row.
  • We are a four-...
Boston |
InsightSquared is the leading sales and marketing analytics provider for growing companies that want to run their business by the numbers. We help our customers make better decisions by equipping them with actionable, real-time intelligence that drives predictable growth.  
  •  We’re funded by a great team of investors including Accomplice, Tola Capital, DFJ, Bessemer, and Salesforce.com.  
  • We were named a leader in the G2 Crowd’s Business Intelligence Platform Grid℠, ranking #1 in customer satisfaction for the fourth year in a row.
  • We are a four-...
Boston |

Brandwatch is the worlds pioneering digital consumer intelligence suite, helping over 2,000 of the worlds most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions.

The company has made three acquisitions to date: PeerIndex (2013), BuzzSumo (2017) as a standalone content marketing platform, and Qriously (2019) to add global survey capabilities. Additionally, the company was bolstered by its merger with Crimson Hexagon (2018) to create the most comprehensive AI-powered social intelligence solution.

Brandwatch has...

Boston |

Brandwatch is the worlds pioneering digital consumer intelligence suite, helping over 2,000 of the worlds most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions.

The company has made three acquisitions to date: PeerIndex (2013), BuzzSumo (2017) as a standalone content marketing platform, and Qriously (2019) to add global survey capabilities. Additionally, the company was bolstered by its merger with Crimson Hexagon (2018) to create the most comprehensive AI-powered social intelligence solution.

The Director of...

Boston |

Were not your traditional tech company and we dont aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. Thats why we value diversity of thought, background and experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant...

Boston |

Were not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, theres a place for you at Toast. Weve 86d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on...

New York |

Who We Are:

JOOR is disrupting the fashion industry and thats not just marketing speak. So many of the people who come to JOOR are looking to work for a tech company with a unique and interesting challenge. Well, JOOR offers this and more. Backed by Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series C start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work.

With a CEO recently named a Women to Watch in 2020 by Luxury Daily, and a CTO from...

Waltham |

For more than 25 years our clients and partners have trusted us to improve their operational efficiency and productivity, manage their business risk, and provide them with a predictable cost model. Today we deliver exceptional customer experiences for 1,300 of the largest organizations across the USA.

NWN is looking for a Junior Solution Engineer to join our team in Farmington, CT. This is a full time position with full benefits. Role Overview The Junior Solution Engineer role is responsible for all managing all MACD (Moves, Adds, Changes, Deletes) requests for assigned clients...

Waltham |

For more than 25 years our clients and partners have trusted us to improve their operational efficiency and productivity, manage their business risk, and provide them with a predictable cost model. Today we deliver exceptional customer experiences for 1,300 of the largest organizations across the USA.

NWN is looking for a Service Desk Coordinator to join our team in Waltham, MA. This is a full time position with full benefits.

The scope of essential job responsibilities includes but is not limited to:

  • Work with end-users to understand, triage, and repair...
Waltham |

For more than 25 years our clients and partners have trusted us to improve their operational efficiency and productivity, manage their business risk, and provide them with a predictable cost model. Today we deliver exceptional customer experiences for 1,300 of the largest organizations across the USA.

NWN is looking for a Customer Success Center Engineer to join our team in Waltham, MA. This is a full time position with full benefits. Role Overview The Customer Success Center Engineer role provides multi-faceted support to NWN managed services clients/end users in an Information...

Boston |

The Vision

We're looking for an experienced and innovative Customer Support leader to set a new standard for creativity and change while redefining what it means to be a best-in-class, industry-leading Customer Support organization.

We believe that Customer Support is a strategic part of the relationship Salsify has with our customers. We dont believe in being a transactional Support organization; its crucial for us to partner with our customers, understand their goals, and ensure their success.

Key Responsibilities

The...

Boston |

About Panorama:

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers including the entire states of Iowa and Hawaii as well as large districts like New York City, San Francisco, and Dallas. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor...

Newton |

Sales Engineer

Examity, the world leader in online test integrity and the fastest-growing Edtech company in the United States, is looking for a dedicated Sales Engineer to join the growing team in our Newton, MA location.

Position Overview

Reporting to the Head of Sales, the Sales Engineer will assist the business development teams in a pre-sales role, helping to manage and close new business opportunities. In addition, this role will partner with the engineering team to convey requirements and technical options for clients...

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