Zipcar: Senior Product Manager, Platform
35 Thomson Pl,
Boston, MA 02210

Video

Zipcar started in 2000 with a simple but disruptive idea: to get more people sharing cars than owning them in major cities around the world. We've grown our membership to 1 million members, spanning 500 cities, 10 countries, and 600 university campuses. Our innovations attracted Avis, which acquired Zipcar in 2013, opening the door to operational efficiencies, financial resources, and global scale. 

We market directly to consumers, and we also market via channel partnerships with universities, airports, large residential developers, and businesses. We have invested in technology and in our brand to create a fun, memorable, and easy experience for our members.  

The mobility space has changed so much since Zipcar launched so many years ago and so we’re focused on evolving our product offerings to meet new use cases and attract new audiences. 

 

We are also in the midst of a large-scale operational transformation across a variety of mobility initiatives and transportation partnerships, using channels including responsive web, native mobile apps, and in-vehicle telematics technology. We manage large-scale, distributed, global car sharing fleets with convenient self-service reservations and vehicle access. Our technology is our secret sauce. We need a passionate and strategic product leader who can help to define a vision for the future of our technology platform and lead the strategy towards that vision.  

 

As a Senior Product Manager, what will you be doing? 

  • Help define the vision and strategy for Zipcar’s mobility platform, used by Zipcar and other Avis Budget Group brands to enable car rental, car sharing, and much more. 

  • Cultivate a deep knowledge of user problems through live field observation, interviewing, and other user research approaches. 

  • Synthesize user feedback, stakeholder feedback, insights from data, and other product inputs to establish future direction. 

  • Prioritize customer problems and envision prototypes and solutions with UX, technical leads, and other key team members. 

  • Communicate problem statements and product (solution) requirements to engineering and document them in writing.

  • Embed yourself within the delivery team of business stakeholders, UX, and engineering to make trade-offs, steward the delivery process, and close gaps in requirements.

  • Influence critical technology decisions made among senior technology and operational leaders across the company. 

 

What kind of person are you? 

  • Product visionary: You know what a good product looks like and can articulate your vision to others to help inspire and focus. 

  • Empathetic for users: You love getting out of the building and learning about customers problems and needs. Since this is a product used, in part, by developers, you can put yourself in their shoes using skills like writing SQL, shell scripting to hit API endpoints, and technical prototype development. 

  • Passionate about solving critical problems: You cut through all of the noise to stay focused on the most significant problem. 

  • An inspiring communicator: You not only communicate to convey information, but also to inspire and guide the entire business. 

  • Analytical and strategic thinker: You love discussing strategy with your colleagues, but you know that talk is cheap and are constantly testing key assumptions using data and research.

  • Gets stuff done: You foster strong team dynamics and are passionate about delivering successful solutions to user problems.

  • Have curiosity and motivation to learn: You invite critical feedback and proactively seek out any new information that will help prepare you for your next challenge. 

 

As a member of the Zipcar Team you get a great benefits package including health and dental insurance, 401k, vacation time, paid holidays, personal and sick leave, along with a full complement of other insurance and support programs. Because our work has a global impact, we enthusiastically support each employee’s commitment to creating a better world by offering: 

  • Free Zipcar membership, discounted driving rates, and driving credit for you and your significant other 

  • Paid volunteer time off 

  • Bicycle commuter reimbursement 

  • Paid parental leave 

  • Training and development programs to accelerate career growth

  • Global footprint of job locations and opportunities

  • Flexible and open work arrangements

  • Fun, respectful, passionate, and collaborative environment

  • Educational Assistance Program

  • Company sponsored parties, outings, and events

  • Discounts on a variety of products and services through Zipcar partners 

 

Zipcar is an EEO Employer 
 
To all recruitment agencies: Zipcar does not accept agency resumes. Please do not forward resumes to our jobs alias, Zipcar employees or any other company location. Zipcar is not responsible for any fees related to unsolicited resumes.

Full-time