Toast: Senior Product Manager, Payment Experience
401 Park Drive
Boston, MA 02215


Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Were not your traditional tech company and we dont aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. Thats why we value diversity background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

The Payments teams are the hidden heroes and heroines of Toast. Your team ensures a restaurant can always perform the mission critical act of taking a payment from a guest, even in the middle of a power outage! As an integrated payment processor, Toast processes millions of dollars per day, and at the end of the day, makes sure that money gets to a restaurants bank account. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

Bready* for a change?

Your role is to represent whats best for a server or guest in their payment interactions with Toast, and make thoughtful tradeoffs with your resources. Your ability to communicate your prioritization decisions, technical nuances of problems, and the voice of the customer will help ensure millions of guests and servers across the country dont have to think twice at the end of their joint experiences.

We just finished baking*:

  • A new payment workflow intended for guest interaction, presented on a new piece of hardware
  • Beta for new contactless (Applepay, Googlepay) hardware
  • A full inventory of our tipping configurations and screens so we could make product decisions on unexpected results
  • Dashboards with re-defined payment health metrics

About this roll*:

  • Manage and co-create development plans for direct reports, while helping hire and stand-up new teams
  • Drive purpose and clarity for your teams
  • Safely launch and support new payments features
  • Crisply define problems and strategic rationale before designing solutions, while communicating roadmap and other decisions to all stakeholders

Do you have the right ingredients*?

  • You should love applying an analytical lens to problems
  • You will live by the mantra ruthlessly prioritize
  • Strong written and oral communication
  • Experience working with hardware and/or UX stakeholders preferred
  • Experience in the payments industry (card present) is a strong plus

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"