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Senior Product Manager - New Business Initiatives

PatientPing is an innovative care collaboration platform that reduces the cost of healthcare and improves patient outcomes by seamlessly connecting providers to coordinate patient care. The platform enables providers and payers to collaborate on shared patients in real-time to reach their shared goals of improving quality of care for patients and efficiency of our healthcare system. Our investors include tech and healthcare investors (A16Z, Google Ventures, Transformation Capital, and F-Prime) and we are in our most exciting growth stage yet.


Job Description:

Our technology-powered care coordination platform supports clinicians in identifying patients that require care coordination interventions in real time. Now we are enhancing that platform with a services layer, and need an experienced Senior Product Manager to work with internal business and clinical stakeholders to launch this new business initiative and find product-market fit in an entirely new domain.


What Success Looks Like:

In 3 Months

You understand the existing processes & tools for facilitating core use cases of the PatientPing product suite, in particular our core care coordination product Pings

You are providing daily guidance to a cross functional team of business operations and clinical leaders to plan and clearly understand short-term deliverables, while coordinating with the broader product organization to contribute to the medium- to long-term roadmap.

You are triaging, prioritizing, and making tradeoffs, balancing competing needs & interests for a soon to be launched offering

In 6 Months

Developing a product strategy for an entirely new business line, utilizing PatientPings existing resources, expertise, and prior customer relationships. Execute on this strategy to find product market fit and build a repeatable revenue stream.

Becoming the companys product domain expert for technology enabled services, by meeting regularly with clients and building empathy for their operational workflows.

Serving as a thought leader for the New Business Services GM and clinical lead, as well as PatientPings product team. Helping incorporate our new business initiatives product strategy into our broader product vision, and ensure alignment across the software and services platform.

In 12 Months

You are managing a long-term product roadmap that connects to PatientPing KPIs and success metrics, our overall product strategy, as well as key customer problem themes for 2022 and beyond.

What You Need:

At least 5 years of overall experience in product management, with a clear record of successful delivery and impact in collaboration with a healthcare services team.

Product management experience in an enterprise setting, particularly on a healthcare technology enabled services product. Experience working directly with client stakeholders and clinical teams is required.

Very strong critical thinking and analysis skills. Ability to break down an ambiguous problem, use data-informed brainstorming, identify goals and clear metrics, and design services or technology solution hypotheses

Desire to partner with design and experience working within a design first process, running experiments, and iterating on ideas to benefit end users.

Experience with care coordination platforms is a plus


What You Get:

Join one of the fastest growing health-tech companies in the country

Have the autonomy to build something with a brilliant and enthusiastically supportive team

Become an expert on how technology can substantially improve the care experience for both patients and providers, at a networks business that touches the majority of healthcare delivery, and work closely with the countrys most innovative health systems

Learn best practices from world-class investors and advisors

Receive competitive cash and equity compensation with health, dental, and other benefits




PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.

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PatientPing

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We connect providers to seamlessly coordinate patient care. 

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Company Profile

Number of Employees

101 - 250 employees

Open Positions

11

Videos

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Employee Testimonials

Q: How does PatientPing recognize an individual's successes?

A: At PatientPing, we encourage public praise through channels like Slack and Lattice. We also set aside time for shout-outs at our weekly all-hands meeting. At our quarterly company meetings, each department recognizes one or two employees as "Star Pingers” -- we call out the company values they embody and present them with customized pins.

Mandi   –   Office Manager

Q: How have you experienced career growth?

A: I started working at PatientPing as an Office Manager/EA. Being the 6th hire at a startup means that your role knows no bounds, and I am so grateful to have had the opportunity to explore all aspects of our business from customer support to accounting. I currently support a team of over 100 employees as a Sr. People Operations Lead.

Catherine   –   Senior People Operations Lead

Q: How do you go about fostering creativity amongst your team?

A: Giving them freedom to fail. Creativity inherently means trying something new, which implies risk. We want people to feel free to take risks without feeling the fear of failure! That, and very powerful cold-brew coffee.

Jay   –   CEO

Q: What does success look like on your team?

A: The people that have been successful have these attributes. 1. Grit–they never give up. 2. Adaptability–startups change at a hyper-fast pace, people that embrace change really thrive. 3. Curiosity–they’re constantly learning and improving their skills. 4. Humility–they look at how they can improve themselves and regularly talk about their mistakes.

Brian   –   VP of Growth

What is a day in the life of an engineer at PatientPing?

Every day can be different. You can be heads down implementing a feature, solving problems with the CI infrastructure, hashing out technical designs with fellow engineers, collaborating with product managers and UX designers on solutions for our customers, or sitting in on user research calls to learn first hand about pain points that different people in the healthcare industry face. This, sprinkled with a couple of ping pong matches if you are so inclined, makes life fun and challenging in all the best ways at PatientPing.

Brenda   –   Lead Software Engineer

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