Toast: Senior Product Manager, Customer Experience Transformation
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Video

Were not your traditional tech company and we dont aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. Thats why we value diversity background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

Are you bready* for a change?

As a Senior Product Manager of Customer Experience Transformation, you will spearhead initiatives that will transform the way Toast onboards customers and operationalizes its unprecedented growth. This is a highly strategic role that will have significant business impact. You will focus on delivering experiences that set up our thousands of customers for success and partner with our amazing Customer Success team to drive Toast along the top and bottom line.

About this roll*:

  • Work with the Senior Director of Product Management for Customer Experience Transformation in creating a well thought out product vision and strategy
  • Become the owner of your product, taking responsibility for the creation of product requirements, business analysis for prioritization, product performance metrics and product roadmaps.
  • Work to understand the pain and opportunity of both external customers and your internal customers - Toasts Customer Success teams.
  • Synthesize customer feedback and data into quantifiable opportunity that can be directly translated into product plans.
  • Perform market research and competitive analysis to understand competitor experiences, and to educate yourself on market best practices.
  • Mentor and grow the product management practice for the group, driving projects and people through to measurable results

Do you have the right ingredients*?

  • 5+ years of product management experience with proven track record in driving projects to completion
  • Preferably 2+ years of product experience working with, Saas, self-service, onboarding or Customer Success teams
  • Excellent analytical abilities including the ability to design, iterate, and track experiments to achieve desirable outcomes.
  • Ability and desire to mentor and grow a small team of PMs

*Bread puns encouraged, not required

Full-time

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"