PatientPing: Senior Product Manager
10 Post Office Square
Boston, MA 02109

Employee Testimonials


Senior Product Manager

Boston, MA

PatientPing is a venture-backed health technology company based in Boston, MA that is transforming healthcare delivery. We are building a national network that connects providers with real-time notifications when their patients receive care anywhere, so that providers can better coordinate patient care. Our customers include hundreds of health systems, physician organizations, and post-acute care providers across the country. Our vision is bold to build a national care coordination network that allows providers to put patients at the center of their care.

Job Description:

As the Senior Product Manager, you will be working closely with other product managers and our engineers, designers, and customer integration & operations teams to identify and solve operational needs related to the onboarding and administration of new and varied customer types. You will design, prototype, test, and iterate on solutions that streamline the operations and integration of those customers. Were looking for a product manager who deeply understands and can champion our internal and external customers in a complex B2B environment.

What Success Looks Like:

In 3 Months:

You understand the existing processes & tools for onboarding and administering customers to the PatientPing system.

You are providing daily guidance to the team on short-term deliverables, while coordinating with the broader product organization to contribute to the medium- to long-term roadmap.

You are triaging and making tradeoffs on the daily standup, balancing competing needs & interests

In 6 Months:

Own the roadmap for your product area, working collaboratively with the team and stakeholders. Continuously maintain, prioritize and iterate on this backlog.

Connect the roadmap with the growth and capacity plans to ensure the onboarding team can keep up with and get ahead of anticipated growth.

Build and expand on a metrics and instrumentation framework to identify opportunities to unblock growth.

In 12 Months:

Maintain and manage a long-term roadmap that connects to the growth plans for onboarding customers into 2020 and beyond.

What You Need:

You have experience in a product that people use as a regular part of their daily work.

Youre familiar with iterative and agile development principles and practices, including breaking large product goals into small, achievable slices for early and frequent delivery.

Youre comfortable driving projects from start-to-finish, with a predictable cadence and involving multiple stakeholders from diverse disciplines.

You possess excellent communication and interpersonal skills.

Youre comfortable with data-driven systems, and ideally have experience working directly with a customer operations team to support their workflow.

Product Management experience at an enterprise SaaS company is a plus

Healthcare experience and HL7 data experience are a plus

What You Get:

Join one of the fastest growing health-tech companies in the country

Have the autonomy to build something with a brilliant and enthusiastically supportive team

Learn best practices from world-class investors and advisors

Become an expert on healthcare delivery system transformation, and work closely with the countrys most innovative health systems

Receive cash and equity compensation with health, dental, and other benefits

PatientPing is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.


Employee Testimonials

Office Manager

Q: How does PatientPing recognize an individual's successes?

A: At PatientPing, we encourage public praise through channels like Slack and Lattice. We also set aside time for shout-outs at our weekly all-hands meeting. At our quarterly company meetings, each department recognizes one or two employees as "Star Pingers” -- we call out the company values they embody and present them with customized pins.

Senior People Operations Lead

Q: How have you experienced career growth?

A: I started working at PatientPing as an Office Manager/EA. Being the 6th hire at a startup means that your role knows no bounds, and I am so grateful to have had the opportunity to explore all aspects of our business from customer support to accounting. I currently support a team of over 100 employees as a Sr. People Operations Lead.


Q: How do you go about fostering creativity amongst your team?

A: Giving them freedom to fail. Creativity inherently means trying something new, which implies risk. We want people to feel free to take risks without feeling the fear of failure! That, and very powerful cold-brew coffee.

VP of Growth

Q: What does success look like on your team?

A: The people that have been successful have these attributes. 1. Grit–they never give up. 2. Adaptability–startups change at a hyper-fast pace, people that embrace change really thrive. 3. Curiosity–they’re constantly learning and improving their skills. 4. Humility–they look at how they can improve themselves and regularly talk about their mistakes.

Lead Software Engineer

What is a day in the life of an engineer at PatientPing?

Every day can be different. You can be heads down implementing a feature, solving problems with the CI infrastructure, hashing out technical designs with fellow engineers, collaborating with product managers and UX designers on solutions for our customers, or sitting in on user research calls to learn first hand about pain points that different people in the healthcare industry face. This, sprinkled with a couple of ping pong matches if you are so inclined, makes life fun and challenging in all the best ways at PatientPing.