Job Post

Senior Product Manager

Interactions
31 Hayward Street
Franklin, MA 02038

Interactions is the world’s largest independent AI company and it is headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.

Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate our AI technology, more importantly, it informs and guides our focus on our most valuable asset, our employees.  We endeavor to create opportunities for our employees to advance their skills, their interests, their passions, their careers and their lives.

The Senior Product Manager is responsible for developing and managing product vision, strategy and roadmaps for the Intelligent Virtual Assistant, and potentially future product offerings. The Sr Product Manager will work closely with the Product Management team to enhance the Virtual Assistant product, collecting and prioritizing requirements, work with prospects and customer, analyze market trends and prioritize business opportunities.

Essential Job Functions:

  • Responsible for development and execution of roadmap through market research; generating product requirements; determining specifications, feature prioritization & production timetables, pricing, and time-integrated plans for product introduction.
  • Meet with customers/prospects, analysts and internal team (Account Management and Sales) to clearly understand market dynamics, features and functionality, and the competitive landscape. Use as input in definition of next generation of Curo products.
  • Manage the entire product lifecycle; successfully collaborate with Engineering, and Research and Development teams to motivate and drive to successful product launches.
  • Collaborate with Product Marketing, Partner Marketing, Sales and Solution Consultants to develop messaging and go-to-market plans.
  • Operationalizes the support, and development of tools, services and solutions for production
  • Work with our Product Marketing Team to provide source data for product line communications and communicate product-set benefits and features to key audiences.
  • Perform sales and technical training on product features, benefits, competitive offerings, etc.
  • Develop key performance indicators for the product and work cross-functionally to ensure market success. 
  • Demonstrate the Interactions Values of
    • Being passionate about transforming customer experience
    • Being obsessed with our customer’s success
    • Respecting each other
    • Creating opportunity
    • Embracing disruption
    • Doing what we say we will do

Preparation, Knowledge, Skills and Abilities:

Required:

  • Education. Bachelor's Degree (Technical Master’s Degree and/or MBA preferred).
  • Experience. Five or more years of Product Management with a software technology company.
  • Domain. Experiences with conversational technologies (e.g., Voice, Chat, Social, SMS, Text, Web, and Email).
  • Markets. Experience in the customer experience, CRM , and/or AI related technology markets
  • Strategy & Product Planning
    • Experience developing Product Strategies, Product Plans and Product Roadmaps.
    • Experience evaluating market & industry trends, competitive analysis, and positioning the product so that it appeals to customers.
    • Demonstrate an understanding of Market Sizing, Pricing/Costing Model development, business case development, ROI analyses, budgets and investment thesis.
    • Develop product requirements, and defines the offerings and pre-built solutions.
    • Define the enterprise ecosystem for the products and drives decisions around partnerships, Alliances, buy-vs.-build options, integration vs. M&A options.
    • Oversee the product life cycle, product financials, and transitions the enterprise to a fiscally-driven, product & solutions-led culture.
  • Product Development
    • Experience working with Research & Development teams to launch new products.
    • Experience prioritizing the development efforts of modern software development teams
  • Product Rollout
    • Full lifecycle experiences including product launch, modernization, and retirement.
  • External Facing skills. Excellent written and verbal communication skills.
  • Self-Starter. Track record delivering results in fast-paced and demanding start-up environments.

Pluses:

  • Ability to articulate complex technical concepts to a broad range of technical and business audiences.
  • Strong hands-on experience with Product Management tools & methods (Aha!, Jira, GitLab, Pragmatic Marketing Framework, etc.) and Agile development methodologies.
Category: Product Management
Full-time

See What It's Like To Work Here

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide.

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