Job Post

Senior Product Manager

Devoted Health
221 Crescent St., #202
Waltham, MA 02453

A bit about us:


Were on a mission to change healthcare how its paid for, delivered, experienced. We want to put people center stage, not process or profit. We are guided by a deep belief that every person on Medicare should be treated like we would treat a member of our own family: with loving care and a profound commitment to their health and well-being.


Thats why were gathering a whole bunch of smart, big-hearted people to create a new kind of healthcare company one that combines compassion, health insurance, clinical care, and technology seamlessly.


We want to throw the long ball with people we love for a cause we believe in. Life is short. Join us.



Why Devoted:

Make a difference... a big difference. You will have the opportunity, in a unique and dynamic culture, to be a part of something incredibly meaningful. Were a disruptive startup with an inspiring mission. Learn and grow alongside our world-class team of healthcare, technology, and data leaders, dedicated to building a health plan and clinical services that care for everyone like they are family. Our team and board members have decades of experience in health care entrepreneurship, data, technology, services, and policy. Be part of building a health plan and clinical services operation that will give seniors easy access to the high-quality care they, and we all, deserve.


Ever wondered what it would take to build a solution to US healthcare from scratch? Come here to find out, and make it happen.



A bit more about this role:


We are planning to deliver the best care for consumers in healthcare- and thats going to require some new and better tools, and some new and better data analytics. Most healthcare teams dont have the tools and data they want at their fingertips. Their systems are siloed, high latency, and transaction focused all of which make it difficult to move healthcare to a world where we pay for value and care for members seamlessly.

So while we are gearing up to deliver outstanding care, we are also building the tools that the whole industry needs to transition to better care instead of just more care. This will be the first platform of its kind in healthcare.

We are looking for a seasoned product manager who knows consumer products and tools, understands which data to collect and pay attention to, and who is excited to take on complicated and challenging problems. Someone who seeks to make something that is complex feel simple and intuitive. Our goal is to build technology which lets human interactions shine through; which provides the context and data needed, and then gets out of the way.

In this role you will create a vision for how the consumer experience can be transformed in healthcare, creating both customer satisfaction and better health outcomes through improved data and coordination.

Your teammates will be world class, and youll get to learn from the absolute best across the industry.

Responsibilities will include:

  • Create the vision for the platform which will bring customer support and payer systems into the 21st century, delivering the tools for reps and our doctors to deliver and simple and magical experience to consumers. Work with engineering, data, research, UX, operations, and sales to deliver this vision.
  • Define a set of KPIs to measure customer satisfaction and operational impact, and be able to analyze them and utilize them in decision making processes. Drive continuous improvement to these KPIs.
  • Work with internal operations teams to transform their delivery model through the continuously evolving platform.

Attributes to success:

  • A super proactive get it done attitude, and the skills to back it up.
  • The uncanny ability to get everyone on the same page in a complex cross-functional environment.
  • Ability to manage a wide array of stakeholder groups, including the ability to listen and solicit carefully, and synthesize all their input into an action plan, then communicate it back to them and eventually, the whole company.
  • Excellent communication skills, including ability to clearly articulate needs, objectives, priorities, and strategy in writing.
  • Comfort with the uncertainty inherent in a startup.
  • Deep desire to make US healthcare better.

Desired skills and experience:

  • 4-8 yrs software product management or product development experience
  • A proven track record of shipping products with business value.
  • A history of translating customer insights into tools that customers love to use.
  • Excellent communication skills you will need to work with a highly cross-functional team.
  • Experience in operations, operations strategy, and engineering.
  • Knowledge of healthcare, or an enthusiasm to learn.
  • Proven track record of shipping products with proven business value.
  • A history of translating customer insight into recommendations that customers love to act on.


If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!


If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!

Category: Product Management
Full-time

See What It's Like To Work Here

We’re on a mission to make healthcare the way it should be: caring, affordable, always there when you need it.

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