: Senior Product Manager

Our Opportunity:

Chewy is looking for an experienced Associate Director, Product Manager, Healthcare to define and execute the product strategy for Chewys Healthcare business with our team based in Boston, MA.  As a senior product leader, you will develop and own the product features/enhancements roadmap + generate/own ideas for new capabilities/expansion opportunities while ensuring we continue to raise the bar for our customers. You will work cross-functionally across Product, UXD/UXR, Technology, Marketing, Merchandising, Customer Service, Operations, and Executive teams to create and build support for a shared product vision. You will also serve as a key customer advocate, ensuring the voice of the customer is embedded in key business decisions. Are you passionate about building seamless customer experiences? Do you thrive in fast-paced, dynamic environments, obsessed with innovating on behalf of customers? If you answered yes to any of these questions, this may be the role for you. This high-profile role will be pivotal in defining the next-level of customer experience for Healthcare across all routes to market and has enormous opportunity for business impact.

What You'll Do:

  • Own the end to end customer journey and product roadmap within the Healthcare vertical
  • Think strategically and long-term; acquire a deep understanding of the pet health industry and be the subject matter expert (SME) for vertical you will own
  • Understand the key features and functionality of the Chewys digital customer experience (across all of Healthcare) and identify opportunities for optimization, new feature development, and innovation
  • Develop a keen understanding of the product design and development process, identifying areas of improvement and implementing process solutions quickly
  • Set the product strategy, prioritize features, build consensus, and coordinate feature releases and internal/external communications
  • Utilize data to understand customer behavior/needs as well as business objectives; enable the team to transform that knowledge into product enhancements and new features
  • Write detailed requirements and use cases/user stories and communicate them effectively with business stakeholders
  • Collaborate closely with UX Design team on primary/customer research, ensuring new features meet customer and business needs
  • Work closely with key cross-functional stakeholders to ensure the vision aligns with broader company objectives
  • Monitor performance of the teams initiatives and measure impact of product enhancements
  • Communicate product strategy and status to key stakeholders across Chewy; develop intake process for feature enhancement suggestions

What You'll Need:

  • 4+ years of progressive experience in product management or related field, with 2+ years building and managing product teams; E-Commerce experience preferred
  • The ideal candidate will be able to demonstrate a high degree of ownership, customer obsession, the ability to keep up with the pace of E-Commerce, be data driven, think big, see around corners and have the ability to think through complex systems design solutions
  • Experience developing short and long-term product strategy, defining detailed product requirements, prioritizing product road-map, building and leading cross-functional teams, and working at a fast pace to deliver results
  • Strong product management skills with demonstrated complex product launches, high attention to detail and situational fluency, ability to influence and motivate others, and perseverance to handle challenging business situations and make trade-offs at all levels of management
  • Experience working in an agile software development environment leveraging Scrum; track record of building productive relationships with engineering leadership
  • Candidate must possess a Bachelors degree in Computer Science, or related field, or equivalent experience
  • Position may require travel

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].

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Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.