Chewy: Senior Product Designer (UX/UI) – Internal Tools
343 Congress Street
Boston, MA 02110

Employee Testimonials

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Our Opportunity:

Are you a creative, results-oriented designer with a passion for all things digital? Here at Chewy, were looking for a Product Designer to craft and refine our internal tools, and help internal stakeholders support our millions of customers. Our tools will continue to be the foundation that supports the Chewy customer experience. They are critical to our day to day operations and require strong design leadership, and deep customer empathy.

As part of our Product Design team in Boston, MA, the ideal candidate will bring a forward-thinking design aesthetic, demonstrated knowledge of industry best practices, and the drive to deliver results as part of a dynamic, cross-functional team.

What you'll do:

  • Work closely with cross-functional teams of product managers, software developers, and user researchers to create, maintain, and improve our own internal systems and platforms
  • Articulate your design process, inspiration, and decisions to business stakeholders
  • Own and drive internal tool design solutions from ideation through execution
  • Advocate for the customer, collaborating with product managers and software developers to bring to life the best possible customer experience
  • Attend, participate, and advocate for UX in stand-up, grooming, planning, and sprint retrospective meetings
  • Perform design review, and provide guiding feedback to software developers during development process
  • Work with the Design System team to utilize and refine our design system, and contribute to its continuous improvement
  • Know when, and how, to create the right UX artifacts. User journeys, information architecture, wireframes, whiteboard sketches, UI Designs, and clickable prototypes all have a place throughout the product development life cycle.

What you'll need:

  • Bachelors degree or equivalent experience
  • 5+ years of experience in an agency or tech/product setting, building digital products/experiences in an agile software development process
  • Stellar portfolio
  • Empathy for our customers and your teammates
  • To be T-shaped, with knowledge and experience across a variety of skill sets, but go very deep on one or two
  • Whiteboarding / sketching skills, and excellent verbal and written communication skills
  • Experience with Sketch, InVision, or other comparable design and prototyping tools
  • A sense of humor
  • Ability to teach something - show us your superpower
  • Position may require travel

Bonus:

  • Knowledge of current front-end technologies from HTML, SCSS, JavaScript (Vue), to X-code, Android Studio, etc., you know whats possible and realistic on each platform
  • iOS and Android experience
  • Dribbble Account
  • E-commerce experience
  • Experience designing enterprise level administration platforms
  • Animation chops
Full-time

Why We Work Here

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.