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401 Jobs Listed
Boston |

With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the worlds top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity,...

Boston |

Threat Stack enables DevOps and SecOps teams to innovate and scale security by providing full-stack security observability from the control plane up to the application layer. Purpose-built for todays infrastructure, the Threat Stack Cloud Security Platform and Cloud SecOps Program combine cloud-optimized intrusion defense, continuous security monitoring, and proactive risk assessment to help security and operations teams detect security incidents, achieve compliance, and secure infrastructure in transition.

Threat Stack is in the exciting business of protecting the cloud-based...

Boston |

Truss is tackling tough technical and digital service problems for the private sector and government. We practice and advocate modern design and development practices to build user centered solutions and streamline infrastructure.


Truss is a software consultancy known for pragmatism, autonomy, expertise, and trust. We build strong relationships with our clients, contractors, and employees and we believe that this is fundamental to doing great work. As a Truss user...

Boston |

Truss is tackling tough technical and digital service problems for the private sector and government. We practice and advocate modern design and development practices to build user centered solutions and streamline infrastructure.


Truss is a software consultancy known for pragmatism, autonomy, expertise, and trust. We build strong relationships with our clients, contractors, and employees and we believe that this is fundamental to doing great work. As a Truss user...

Boston |

Technical Account Manager - Beijing, PRC

Who we are:

Neurala, Inc. (www.neurala.com) is a software company headquartered in Boston, MA, USA that developed The Neurala Brain— Deep Learning neural network software that brings intelligence and learning to any device, making products like cameras, robots, drones, toys, consumer electronics and self-driving cars more autonomous, engaging and useful. Neurala is commercializing its proprietary technology in a self-service SaaS platform,...

Boston |
What we’re about

Cantina is an award-winning strategic design and development agency based in Boston with expertise in digital design, mobile app and web development, IoT, connected devices, and experience strategy. We work with companies in all major industry sectors ranging from the Fortune 500 to high growth startups. Our clients include some of the largest and most innovative companies on the planet, and we are actively exploring and doing work in a variety of exciting areas including health & wellness, financial services, sports tech, AR & VR, and...

Burlington |

Overview

At NetBrain we are a customer-first organization who prides ourselves on enabling the success of our Customers. An immediate opportunity exists for a Technical Support Engineer who will become a key member of the Technical Support team, the boots on the ground team that drives us towards that goal.

The Support Engineer will help troubleshoot customers’ networks or software issues while ensuring consistent customer satisfaction. At the same time, our engineers gain exposure to various types of networks, and will have the opportunity to...

Boston |
About Us
 
Teikametrics is the leading Retail Optimization Platform (ROP) for sellers on Amazon. Teikametrics optimizes billions of transactions for thousands of sellers, brands and agencies around the world to increase overall sales and profits. Founded in 2012, Teikametrics uses proprietary econometrics and machine-learning data models to automate bidding and campaign management of Amazon Advertising. We combine our best in class technology with world-class service delivery teams all based in Boston, MA. 
...
Boston |

Our Opportunity:

Are you a creative, results-oriented designer with a passion for all things digital? Here at Chewy, were looking for a Senior Product Designer in our Boston office to elevate our digital presence and create new customer-centric experiences on the website that capture the WOW factor that our shoppers know and love.

As part of our Product Design team in Boston, MA, the ideal candidate will bring a forward-thinking design aesthetic, demonstrated knowledge of industry best practices, and the drive to deliver results as part of a...

Boston |

Product Designer

 
 
First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values: 

Caring – We care about our clients, their patients, and each other.
Ownership – We own our success and have the courage to make decisions.
Respect – We respect and enjoy each other's journey, experiences, and gifts.
Empowerment – We empower our team, our clients,...

Boston |

Customer Success Manager

 

First and foremost, Kyruuvians care deeply about our vision to enable human beings to care for human beings, our mission, and our CORE values:

  • Caring – We care about our clients, their patients, and each other.
  • Ownership – We own our success and have the courage to make decisions.
  • Respect – We respect and enjoy each other's journey, experiences, and gifts.
  • Empowerment – We empower our team, our clients, their providers and patients to make the right decisions.
...
Waltham |
Robotics Implementation Project Manager
 
About the role:

Vecna Robotics seeks a detail-oriented and results driven Project Manager with experience managing technically complex projects involving deployment of products/systems at customer sites.  The ideal candidate will be excited about automation with a proven track record of excellence.  They will take pride in deploying automated systems from the initial project kickoff through to the achievement of fully autonomous operations.  The Project Manager will lead deployment...
Boston |

Overview

Excellent opportunity for an energetic individual to join our technical support team. The ideal candidate should have a natural skill for problem solving, an enthusiastic approach for customer service, and possess experience in Help Desk support. We provide end user support for LastPass consumer and LastPass business products. Our goal is to provide a great customer experience resolving technical issues upon our first contact.

Candidates should possess excellent organizational, time-management, and prioritization skills. Technical Support...

Somerville, |

As a Technical Support specialist, you will be the primary point of contact to Meeting Owl end-users, resellers, and potential customers through all customer support channels, including chat, email, phone and social media. We are looking for an enthusiastic self-starter, who is comfortable taking the initiative to deliver outstanding customer support.

Owl Labs’ mission is to solve a problem we’ve all experienced: meetings suck, and they are especially painful for the remote participants on the other side of the call. Considering the rapid growth in remote and distributed work,...

Somerville, |

Owl Labs is hiring a Sales Representative to join the Owl Labs Sales and Customer Success team. This is a perfect role for someone looking to accelerate their career quickly in a startup environment.

This person will be responsible for talking with leads and customers via chat, email, and phone to answer questions and encourage sales. This person will have the opportunity to build a book of customers and will be responsible for managing those accounts over time.

Owl Labs’ mission is to solve a problem we’ve all experienced: meetings suck, and they are especially...

Somerville, |

Owl Labs is hiring a UI/UX Designer to join our diverse development team.  A great candidate has a proven track record designing and building beautiful and easy-to-use interfaces.  The ideal candidate has interest and experience in front-end design for both web and mobile platforms and can help bring today's proof-of-concepts to life.

Owl Labs' mission is to solve a problem we've all experienced: meetings suck, and they are especially painful for the remote participants on the other side of the call. Considering the rapid growth in remote and distributed work, this is a...

Boston |

Were not your traditional tech company and we dont aim to be. Going against the grain is in our DNA. Building a revolutionary product begins with revolutionary thinking. Thats why we value diversity background and lived experience. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to...

Providence |

ABOUT THE ROLE

The Project Manager (PM) will be responsible for implementing large cross-functional projects. The PM will work with minimal direction in a fast-paced environment while supporting the organizational culture of continuous process improvement. As an integral part of the Upserve Operations Team, duties may include, but are not limited to, creating a Needs Assessment, High-Level Business Requirements, Cost Benefit Analysis (CBA), Risk Mitigation Strategy, Workflow Design documentation (Process Maps), Project Plan development and maintenance,...

Boston |

Opportunity


SessionM, a Mastercard Company, is seeking a Senior Manager, Project Management with a proven track record in managing the implementation of complex, multi-vendor projects. This individual will lead the project management team and work closely with the Senior Director of Project Management, VP of Delivery, the customer success team, engineering and product to ensure that deliverables across the entire project are meeting the clients schedule and expectations


...

Boston |

With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the worlds top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity,...

Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 250+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital...
Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 250+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital...
Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 250+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital...
Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 250+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital...
Boston |

If youre passionate about being helpful, supportive, focusing on customers and having fun then we have the perfect opportunity for you. You will have the opportunity to represent our company through speaking directly with our rapidly growing base of happy customers. You will be educating, problem solving, and most importantly delivering memorable and meaningful experiences while helping our small business customers realize the full potential of our platform.

You will become an expert in mission critical property management software and technical support. With a strong focus on...

Boston |

Panorama is on a mission to radically improve student outcomes by helping educators act on data. We're working toward a world where every student has great teachers, great schools, and a great education. Thousands of schools use the Panorama platform as an important tool for improving education through data, from helping teachers hone their practice, to engaging with families, to building school culture, and beyond. Panorama is rapidly growing: today, more than three million students receive a better education because of Panorama, and we hope to serve many millions more students in the...

Boston |

Interested in working at Hudl? Awesome. Heres what you need to know.

Our goal is to change the way coaches, athletes and analysts prepare for and stay ahead of the competition. Whether its with video, stats or a combination of the two, we want our tools to help every step of the way. Thats why were always hiring, and we need the best because a product is only as good as the people behind it.

We're searching for a Design Manager to join us in building a video and data-driven platform for our global user base.

What do Design...

Boston |

CloudHealth by VMware is looking for a creative and highly motivated visionary who will utilize data (mining, analysis and aggregation) to provide account management, technical advisory and relationship oversight for our tech-touch accounts.

About You:

  • You seek an opportunity to be on the forefront of the cloud revolution
  • You possess both a strong technical background and solid business acumen with the have experience with cloud computing products, services and solutions.
  • You have a creative streak and a passion for supporting and advising...
Boston |

CloudHealth by VMware is looking for highly motivated, visionaries who will be responsible for providing account management, technical advisory, and relationship oversight for our strategic accounts.

About You:

You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software solutions. You’re looking for an opportunity to be on the forefront of the cloud revolution and possess a strong technical...

Boston |

*** This role can be located in Austin, TX or Boston, MA ***

***Fluency in both Spanish and English required***

CloudHealth by VMware is looking for highly motivated, visionaries who will be responsible for providing account management, technical advisory, and relationship oversight for our strategic accounts.

About You:

You love being on the front lines of the business partnering with best-in-class customers, internal executives, and developers to communicate technical context required to make improvements to the customer experience and software...

|

For this position, experience implementing healthcare-related software for payers or providers is required.

Position Summary:
 
The Senior Project Manager (Virtual role) ensures the successful client-based delivery of the HealthRules software product and its configuration, interfaces, upgrades, and enhancements.  In doing so this individual will facilitate an outstanding client-based relationship and project management capability that will ensure a track record of on-time, on-budget, projects that align with project plans and company objectives.

Please note this...

Boston |

Mendix is on a mission to fundamentally reinvent the way applications are created, by abstracting the process and enabling everyone who has a stake in an enterprises digital future business people and analysts, web developers, software engineers, even CEOs to meaningfully participate, thereby creating better applications faster. Our goal is simply to create the future of software development.


We're investing to accelerate our momentum and we're looking to grow our global team. If you constantly strive for excellence, are...

Waltham |

Overview

The Manager of Learning & Development (LDM) is responsible for all aspects of onboarding and training for ZoomInfo/DiscoverOrg customers.

We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo/DiscoverOrg to solve their business challenges.

Responsibilities

  • Facilitate on-boarding and training...
Cambridge |

Tamr (pronounced tamer) is a fast-growing data science company co-founded by Turing Award winner Michael Stonebraker. Our roots are in academia, stemming out of MITs CSAIL. Our mission is to help enterprise organizations unify their data via a combination of machine learning and expert sourcing.


Shortly after founding the Boston Globe named us the top small company to work for (https://goo.gl/HTNBNa). We care about fostering a diverse and inclusive environment, and...

Cambridge |

Company Description

Tamr is the enterprise-scale data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, and GSK. The companys patented software platform uses machine learning supplemented with customers knowledge to unify and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by founding investors NEA and backed by founding investors NEA and GV, Tamr...

Boston |

About Brightcove

Brightcove is revolutionizing the way organizations deliver video experiences. We are the industry leader in this space, enabling our customers to deliver professional quality video to audiences on every screen. Our customers range from some of the largest media publishers to corporate marketing departments to large non-profit organizations, spanning the globe. With over 500 employees around the world, we have worked hard to create a company where talented, passionate people can thrive in a culture that values individual empowerment, excellence,...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User success is the heart of Formlabs success. As our desktop technology accelerates and expands heavily into the dental market, so too does the need to have expert teachers on hand to offer solutions for our customers, specifically focusing on integrating 3D printing into dental laboratories and offices

If youre looking to define the customer...

Lexington |

Come join a winning team!

Take a walk around our offices and youll see a dedicated group of professionals who care about improving health care. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our office events.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact and a commitment to having fun.

We are seeking a Customer Support Representative for our Lexington, MA office....

Boston |

Were passionate about helping hard-working entrepreneurs grow their property management businesses. Were a collective of uniquely talented individuals who are at the top of our game and are determined to get better at what we do every day. Theres zero competition or micromanagementeveryone is the master of their domain, ready to collaborate wholeheartedly with one another and celebrate each others successes. Our determination to make our customers lives better and break records is contagiousyou find yourself becoming intensely passionate about the work that we do, even if the property...

Boston |

As a Digital Consultant (DC) you will be responsible for the overall success of a portfolio of Localytics customers, leading large, multi-workstream projects with focus on exemplary quality assurance, excellent client relationships and demonstrated thought leadership. These projects will require coordinating a cross-functional team that spans Sales, Services, Support; defining project delivery roadmaps and financials; hands-on management of complex projects with multiple work streams and strong partnership with clients. To become a trusted advisor, you will need to become an expert on...

Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 250+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital...
Somerville |

Mirakl is powering the platform economy by providing the leading technology and partner ecosystem needed to launch an eCommerce marketplace. We are:

  • The global leader in marketplace platform software, at the heart of digital transformation of the world's largest organizations
  • A global company, headquartered in Paris, with 250+ employees and offices in Boston, London, Munich, Barcelona, Stockholm, and So Paulo
  • A rapidly growing organization that just raised a $70M Series C round of funding from prestigious investors Bain Capital Ventures, Elaia, Felix Capital...
Boston |

Were looking for a problem solver who loves talking to customers, understanding their needs and digging into technical problems. This position is for someone who loves to dive into code to create new solutions or resolve customer problems.


Klaviyo is one of Bostons hottest startups. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love taking on tough engineering problems and look for technical product experts who also like staying close to...

Boston |

Klaviyo is a product-driven company, and were passionate about user experience and design.


The Senior Product Designer will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full...

Boston |

Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo.


We are very interested in...

Boston |

Klaviyo is a product driven company, and were passionate about user experience and design.


The Product Designer will join a team and be involved in every aspect of the product conceptualization and development process. Responsibilities range from brainstorming the next great product, prototyping the experience, pairing with engineering and product management during agile development, tweaking pixels right before launch, and working with customers to perform usability testing. You will be expected to utilize your full range of...

Boston |

Onboarding Specialists at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to exceed our customers expectations when getting them up-and-running with Klaviyo. We are looking for an Onboarding Specialist who is passionate about providing the best onboarding experience and support to our West Coast/APAC territory customers.

As an Onboarding Specialist, you will be the first point of contact with new Klaviyo customers, guiding them through their...

Boston |

Onboarding Experts at Klaviyo are a critical part of our future success. We take the success and happiness of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers in their first 30-45 days setting up Klaviyo with the highest level of quality in both product knowledge and communication skills and, in the process, consistently meet and exceed customer expectations. We are looking for an Onboarding Specialist who is passionate about providing the best onboarding experience and support to customers who are scaling their businesses...

Boston |

As a Manager, Customer Success you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or Customer Success Managers) in a fast-paced and rapidly changing environment. You will work closely with the other Customer Success Team-Leads and the Director of Customer Success to help build a team of highly successful Customer Success Professionals who are able to execute exceptional customer service to our...

Boston |

The mission of the Klaviyo Onboarding Team is to set our newest customers up for success. We take the time to get to know our customers challenges and dreams so that we can empower them to optimize Klaviyo to take them even farther than they imagined.


As a Manager, Customer Success - Onboarding you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or...

Boston |

The Mission of the Manager of Customer Operations will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Manager of Customer Success and partner closely with Success Leadership & Sales Ops to fully understand & optimize our efficiency to provide real-time insights that allow us to quickly adjust our customer success strategy to better support our customers and improve retention.

How you will make a difference:

  • Analyze customer behavior, churn, upgrades and downgrades and customer support issues...
Boston |

Klaviyo is looking for an L&D Specialist to work closely with our Customer Support leaders to analyze, design, develop, and implement learning programs for our team of Product Experts. This role will report to the Manager of L&D in our Boston office. The L&D Specialist will conduct learning assessments to identify knowledge/skill gaps and engage subject matter experts in the design and focus of new training programs. Learning methods may include instructor-led classes, simulations, mentoring, or on the job training. This role will facilitate both classroom-based...

Boston |

Klaviyo is looking for an L&D Specialist to work closely with our Customer Success and Onboarding leaders to analyze, design, develop, and implement learning programs for our team of CSMs and Onboarding Specialists. This role will report to the Manager of L&D in our Boston office. The L&D Specialist will conduct learning assessments to identify knowledge/skill gaps and engage subject matter experts in the design and focus of new training programs. Learning methods may include instructor-led classes, simulations, mentoring, or on the job training. This role will...

Boston |

The Growth Success Manager will join a team focused on nurturing the growth and retention of Klaviyos smallest customers. You thrive on data. Supporting a customer base of thousands of emerging ecommerce brands brands, youll identify segments that need support and development, and work with the team to drive adoption and success for those customers.


We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone...

Boston |

Klaviyo is looking for an experienced eLearning and Instructional Design Specialist to join our growing L&D team and help build out our internal training content. This role will report into the Manager of L&D in our Boston office and is tasked with creating impactful and scalable learning programs for our Customer Success and Support teams. Topics for training will include things like internal systems, Klaviyo products, soft skills, and more.

How you will make a difference:

  • This role will work cross-functionally with leaders and subject matter...
Boston |

Klaviyo is a startup located in the heart of downtown Boston. We build software that helps tens of thousands of businesses have more relevant and personal relationships with billions of consumers. We are a product driven company and over invest in making beautiful, efficient and fast workflows that help our customers accomplish what was previously unimaginable. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.


What Getting Started Might Look...

Boston |

Customer Success Managers (CSMs) at Klaviyo are a critical part of our success and the success of our customers. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone with a...

Boston |

Were looking for a customer-facing engineer who loves talking to customers, understanding their needs and solving difficult problems. This position is for someone who loves to dive into code to create new solutions or resolve customer problems.

How you will make a difference:

  • Be proficient in multiple programming languages. Writing code is a key aspect of this role.
  • Develop and maintain code for extensions and plugins to major e-commerce platforms.
  • Take ownership of advanced technical issues our customers encounter, and drive...
Boston |

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies. We've partnered with brands like 3M, Sanofi, Azek, Chamberlain, Grant Thornton, Six Flags, Johnson Controls, Aon, B&H, and Abbott, just to name a few. Rightpoint has 500 employees across 10 offices. Check out our Sizzle Reel showcasing some of our latest work ...

Cambridge |

Customer Support Engineer

TriNetX is a healthcare IT company located in the Greater Boston area. TriNetX is the global health research network enabling healthcare organizations, biopharma and contract research organizations (CROs) to collaborate, enhance trial design, accelerate recruitment and bring new therapies to market faster.

We are looking for an extremely talented, energetic, and motivated individual to join our Technical Services organization as a Customer Support Engineer. The Customer Support Engineer will thrive in a customer-...

Cambridge |

Employee Experience Coordinator

If you are passionate about office culture, love to deliver exceptional service and experiences, and thrive when others are relying on you, we want to meet you!

As Employee Experience Coordinator, your main duty will be to assist and support our community of 1,000+ employees at EFs North American headquarters. You will be a central figure on campus, flawlessly executing our front desk and office-wide processes while maintaining high productivity and a level head in stressful situations.

This role requires constant...

Boston |

Rightpoint, a Genpact company, is the digital consultancy with technology at its core. We design and engineer end-to-end experiences that help our clients succeed at the speed of innovation. Rightpoint serves more than 250 Fortune 1000 companies. We've partnered with brands like 3M, Sanofi, Azek, Chamberlain, Grant Thornton, Six Flags, Johnson Controls, Aon, B&H, and Abbott, just to name a few. Rightpoint has 500 employees across 10 offices. Check out our Sizzle Reel showcasing some of our latest work here. For more information, visit...

Boston |

Love dogs? This is the place for you!

About us

Discover your dog more than fur deep with the most comprehensive DNA test on the market. Designed by world leaders in dog genetics, in partnership with Cornell University, the Embark DNA Test tells owners what breeds make up their pets, how to prevent future possible health problems, and what features and traits their pet might have. Help us end preventable disease in dogs and improve the lives of pets and their people through genomics.

Embark is the only dog DNA test using a research-grade DNA microarray...

Somerville |

As an Evergage Customer Success Manager, you’ll be responsible for the complete post-sale success and satisfaction for a portfolio of Evergage’s Retail, B2B Demand Generation or Financial Services Customers. It’s the Customer Success Manager’s goal to make every customer successful by building a trusted advisor relationship and helping them achieve their business objectives using the Evergage platform.

The Customer Success Manager will identify and leverage company-wide resources to address any customer satisfaction, growth or...

Cambridge |

About InsideTracker

InsideTracker is the leading personalized nutrition platform which generates ultra-customized recommendations to optimize an individual’s health by tracking and analyzing blood and genetic biomarkers using a patented algorithm. 

Our expert system matches the most relevant, science-based recommendations to each individual based on blood data, DNA data and demographics, as well as self-reported preferences and goals.  InsideTracker was founded in 2009 by leading scientists in aging, genetics and biometric data from MIT, Tufts...

Cambridge |

Description

Shoobx is looking for a talented and thoughtful UX Designer to join our team designing web-based software—a workflow-based platform for the generation and execution of corporate legal documents. We’re looking for someone with the ability to see the big picture while sweating the details. The UX Designer will work closely with product leadership and the engineering team to define and develop features. Through the creation of mock-ups, wireframes, and style guides the UX Designer will set the visual and interaction design aspects of the product. ...

Boston |

This individual will design and deliver professional services and data science solutions to support our enterprise customers with customized solutions that utilize Luminoso’s concept analysis, classification, and multilingual text analytics software.

You will work with customers to determine an understanding of customer requirements in order to ensure a quality design that leverages the Luminoso technology to achieve amazing customer outcomes, good data science, and the successful delivery of our services.

  • Work with the Sales teams to estimate internal costs for...
Boston |

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them optimize their sales & profitability on Amazon, Walmart.com and other leading eCommerce sites. If you love data, technology and eCommerce, Profitero may be a great next step in your career!

We are looking for a UX/UI Designer with strong interests and experience in the design of interfaces for enterprise B2B applications that feature data, analytics, & insights. You will drive, and be responsible for, the workflow, interface, design and...

Bedford |

Imagine the future you could help us build. 

 

Teamwork, not just tech work. We are tech futurists and business geniuses. Together, we solve problems to make daily life easier. We are looking for a few more great minds to join our team as we continue to grow one of the world's leading consumer robot companies.

 

Together, we empower people to do more.

 

Introduction

 

The Technical Training & Support Specialist develops and manages both physical and digital resources that...

Boston |
InsightSquared is the leading sales and marketing analytics provider for growing companies that want to run their business by the numbers. We help our customers make better decisions by equipping them with actionable, real-time intelligence that drives predictable growth.  
  •  We’re funded by a great team of investors including Accomplice, Tola Capital, DFJ, Bessemer, and Salesforce.com.  
  • We were named a leader in the G2 Crowd’s Business Intelligence Platform Grid℠, ranking #1 in customer satisfaction for the fourth year in a row.
  • We...
Boston |

Quilt is an early stage startup with a mission of addressing one of the largest problems facing America today: the perfect storm of people living longer AND saving less. As an independent subsidiary of a Fortune 100 company, Quilt combines the culture and agility of a startup with the stability and support of a large company. We plan to make a real difference, and we have all the ingredients to succeed where traditional, old school financial services companies have failed.

Currently in the product development stage, Quilt plans to launch its...

Framingham |

If you are a Product Trainer who is happiest when customers have that aha moment because they understand a technology solution and you help them to become proficient with your product, you should consider this role. You will utilize your strong communication and interpersonal skills to improve our customers knowledge of the Rave product suite and expand utilization. Join Raves Customer Success Team and help us maintain our high customer satisfaction ratings and renewal business.

Rave's Success Team takes great pride in ensuring customer satisfaction because our software-as-a-...

Boston |

Full-time, Boston, US

Hurry up! Weve got a dream to build

BlueConic is an international startup thats growing fast. We love what we do, were proud of how we do it, and weve built a great team with a truly exceptional product and company. The BlueConic platform is disrupting the Martech industry, and its our job to make sure every marketer knows it.

If you love to impress customers by leading and directing multi-faceted projects, and the first words you utter over coffee each morning allude to project scope, issues resolution, or on-time/on-budget, youre going to be a...

Boston |

Full-time, Boston, US

Hurry up! Weve got a dream to build!

BlueConic is a fast-growing Boston-based SaaS startup in search of that unique individual who blends a customer service attitude with a technical problem solving. If you love happy customers as much as you love technology, youre going to be a great Customer Support Representative. We need you to come help customers use BlueConic to meet and exceed their marketing goals.

The team you will join is changing digital marketing every single day and weve got the data to prove it! In addition to...

Boston |

Full-time, Boston, US

Hurry up! Weve got a dream to build!

BlueConic is a fast-growing Boston-based SaaS startup in search of a unique individual who blends a consultants obsession with solving customer problems, with a digital marketing technologists skillset. If you love happy customers as much as you love data and development, youre going to be a great Customer Success Manager. We need you to come help guide marketers on their customer data platform (CDP) journey, from delivering a successful and inspiring onboarding, all the way to managing ongoing, innovative success...

Boston |

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, competitive salespeople to fuel our momentum and help us grow even faster. Profitero is growing 100% annually and is expanding its Customer Success team.

As a Customer Support Manager you will be working with Profitero customers to help them with product questions and ensure...

Boston |

Seismic is a rapidly growing software company that prides itself on honing relationships with and creating successful and happy customers, while having fun in the process. Our software is the leading sales enablement solution that allows sales teams to deliver the right marketing approved content at the right time on any device.

Our product, an enterprise SaaS solution, accelerates sales and marketing efforts for hundreds of the nation's largest brands.

At Seismic, you will have the opportunity to make a lasting impact on tactical implementations and professional services...

Boston |

Seismic is a rapidly growing software company that prides itself on honing relationships with and creating successful and happy customers, while having fun in the process. Our software is the leading sales enablement solution that allows sales teams to deliver the right marketing approved content at the right time on any device.

Our product, an enterprise SaaS solution, accelerates sales and marketing efforts for hundreds of the nation's largest brands.

At Seismic, you will have the opportunity to make a lasting impact on tactical implementations and professional services...

Boston |

Seismic is a rapidly growing software company that prides itself on honing relationships with and creating successful and happy customers, while having fun in the process. Our software is the leading sales enablement solution that allows sales teams to deliver the right marketing approved content at the right time on any device.

Our product, an enterprise SaaS solution, accelerates sales and marketing efforts for hundreds of the nation's largest brands.

At Seismic, you will have the opportunity to make a lasting impact on tactical implementations and professional services...

Framingham |

The Opportunity: 

Our Senior Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Senior Customer Success Managers work directly with production customers to enhance their overall user experience with Workhuman®. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution.  We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and...

Boston |
Teikametrics is the leading Retail Optimization Platform (ROP) for sellers.
 
We’re obsessed with helping sellers (ranging from Entrepreneur run businesses to Enterprises) grow their business and navigate the increasingly complex world of ecommerce, using proprietary econometrics and machine-learning to optimize billions of transactions across thousands of sellers around the world.
 
We’re rapidly growing and looking for a UX Researcher who can excel, add value to our mission, and thrive in a demanding startup...
Boston |

BitSight Advisor Services provides a dedicated or semi-dedicated resource to navigate the complexities, changes, and challenges of managing third-party risk.

Using BitSight, your Advisor will help you scale your program, manage your growing number of third-parties and meet regulatory requirements by establishing a best in class TPRM or SPM program that delivers real business value.

The Director of Professional Services will be responsible for defining, marketing and selling professional services to prospective and existing customers. You will be responsible for the delivery...

Boston |

Ellevation is seeking a Director of Customer Support to oversee and drive the vision of our Product Support and Data Integration teams! Reporting to the VP of Partner Success, you will create and scale processes to bring Ellevation through our next phase of growth. Ellevations Product Support team is responsible for all inbound support tickets from users, while the Data Integration team is responsible for setting up and maintaining data ingestion workflows with our partners to support Ellevations data-driven software, which is specifically designed for ELL educators and the...

Boston |

With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the worlds top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 800 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity,...

Framingham |

User Experience Engineer

 


 

DUST is a cutting-edge physical identity technology that provides an unbreakable bond between valuable assets and their digital records. An MIT spinoff, backed by top-tier VC and Industry players, DUST Identity is taking on a vast global market opportunity. We aim high, and need self starters and problem solvers who thrive when challenges are great, and potential is greater. 

We are looking for knowledge and experience, but above all care about character and cultural fit.  DUST Identity is an equal opportunity...

Framingham |

The Opportunity:

As a Strategic Client Director on the Strategic Accounts Team, you play a critical role in leading the strategy to grow our strategic accounts. This position is an opportunity for you to create lasting relationships while growing the business, which will empower you to deliver your life’s best work. 

This role will be customer facing and will liaise significantly with C level employees within our accounts and our executive team. You will support and strengthen the management of the on-going strategic relationship and further...

Boston |

Privy enables small and medium online merchants to supercharge their ecommerce marketing and improve on-site conversion through the use of highly targeted automated email campaigns and completely customizable pop-ups, banners, flyouts, and bars. By offering unique discounts, exclusive content, sweepstakes, and more, more than 400,000 merchants using Privy see significant improvement in both email signups and sales.

Privy is a rapidly growing, successful startup that takes pride in the fact that our employees make a big impact, not just on our business, but on our customers too. We...

Cambridge |

Traveler Support Specialist
EF Go Ahead Tours
March 2020 Start Group

Cambridge, MA USA

At EF Go Ahead Tours we believe youre never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to...

Cambridge |

Traveler Support Specialist, Bilingual (Spanish/English)
March 2020 Start Group

EF Go Ahead Tours
Cambridge, MA USA

If you have a proven track record of excellence in customer service and thrive in a fast-paced, dynamic, and fun environment, wed love to learn more about you.

The opportunity

  • Working primarily through phone and email communication, you serve as the primary source of information to travelers after booking a tour
  • You identify and implement opportunities to...
Boston |

About Wellist:

Wellist partners with hospitals that truly care about the patient experience to personally guide families to the support they need - from non-medical support services, to hospital resources and information, and personal social support. Our patient and caregiver engagement programs amplify the compassionate care delivered by front line staff to drive patient satisfaction, optimize staff productivity and address barriers to adherence across the care continuum.

Wellists outstanding contributions have been recognized by organizations including...

Cambridge |

EF Tours Marketing & Creative Studio is looking for a Production Coordinator to join our Boston team. In this role, youll be part of a team at the center of the conception, design, and execution of marketing campaigns and materials focused on opening the world through education and travel.

THE ROLE

As a Production Coordinator, youll hone your skills in project management and vendor negotiations and support the planning and creative development process. You will partner with internal teams to schedule and deliver quality work on time and on budget.

ARE YOU...

Boston |

Brandwatch is the worlds pioneering digital consumer intelligence suite, helping over 2,000 of the worlds most admired brands and agencies including Unilever, Walmart and Dell to make insightful, data-driven business decisions.

The company has made three acquisitions to date: PeerIndex (2013), BuzzSumo (2017) as a standalone content marketing platform, and Qriously (2019) to add global survey capabilities. Additionally, the company was bolstered by its merger with Crimson Hexagon (2018) to create the most comprehensive AI-powered social intelligence solution.

...

Boston |

Turbonomic is the Worlds leading Application Resource Management (ARM) company assuring application performance across on-premise, multi-cloud, and cloud-native environments. We enable Application Performance thats scalable, proven and cost efficient.

At Turbo, weve invested nearly $200 million over 10 years to build the best real-time and continuous AI analytics solution that provides answers so accurate they can be executed automatically. Come see why more than 2,000 Turbo customers, including 26% of the Fortune 500, are using ARM to assure performance of their mission-critical...

Cambridge |

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our works made a real impact. Were the most-visited car-shopping site in the US, and were expanding globally. Ready to come along for the ride?

CarGurus is dedicated to providing a transparent experience for both consumers and our dealers we serve. As a Customer Success Specialist in...

Boston |

The fact that you have training is amazing! The fact that you are collecting feedback and using that to enhance our experience is also amazing. You are listening to the voice of your customer, which means we made the right choice in selecting Salsify...

- a Salsify Customer

Salsify is a hyper-growth startup located in Boston with the mission to empower brand manufacturers (e.g., Coke or LOreal) to deliver great digital product experiences and win the Digital Shelf. To ensure their success on the Digital Shelf, we provide each of our customers with the...

Framingham |

Solution Delivery Manager

In support of our Account Management efforts, we are looking for a unique individual to build trusted relationships with our customers, help those customers understand the value of our services, and show them how they can be successful leveraging Applause across their digital experience initiatives. This person will partner closely with our sales, marketing, community, and product teams, to manage successful customer engagements. This position in based at our HQ in Framingham, MA.

The person in...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Formlabs develops the most powerful and thoughtful software experiences in the industry. 3D printing remains a fairly complex and intimidating process, and our ultimate goal is to bring this exciting technology to a broad variety of users in the most accessible, friendly, and empowering way possible.

As member of the team, you will work with...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Formlabs develops the most powerful and thoughtful software experiences in the industry. 3D printing remains a fairly complex and intimidating process, and our ultimate goal is to bring this exciting technology to a broad variety of users in the most accessible, friendly, and empowering way possible.

As member of the team, you will work alongside...

Boston |
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the US, we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named...
Waltham |

We are seeking an enthusiastic, customer-success focused professional to join our Customer Success team as an individual contributor. The Customer Success Manager will have ownership of a portfolio of Poppulo client accounts. They will be required to manage their accounts from our on-boarding process (together with an Onboarding Specialist) through to developing and managing the on-going relationship in a way that maximizes customer success. The candidate will work collaboratively across all functions at Poppulo to ensure this is achieved, and will report to the Manager, Customer Success...

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