About the Opportunity
The Senior Business Systems Analyst will contribute to, produce and manage client deliverables relative to our multi-channel marketing engagements, serving as a liaison between client staff and internal Epsilon technical delivery teams. The Business Systems Analyst will work closely with account team leads to ensure accurate and timely delivery of account deliverables, with a focus on defining new campaigns/reports and executing existing client campaigns and reports.
Analyzes complex business problems to be solved with automated systems
Provides technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet user requirements
Configures system settings and options; plans and executes unit, integration and acceptance testing; and creates specifications for systems to meet business requirements
Designs details of automated systems
Provides details to developers regarding what should be included in the software, application, or product to ensure it is included for client roll-out/implementation
May provide consultation to users in the area of automated systems
May lead cross-functional linked teams to address business or systems issues
May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions
May include company-wide, web-enabled solutions
Knowledge & Skills
Able to assemble, analyze and evaluate data and be able to make appropriate and well-reasoned recommendations and decisions to support the business and project teams
Able to assess a situation, receive input from stakeholders, and select a course of action
Able to clearly communicate and articulate, both written and verbally, detailed specifications (e.g., project requirements, requested changes, and testing results)
Able to create and update specs/documents, and assess completeness of requirements information received
Able to develop and maintain relationships within the organization and/or with external partners, and understand the unique needs of each partnership
Able to document information effectively through databases, knowledge warehouses, and other shared space
Able to properly interpret customer needs, and translate into understandable written requirements
Able to understand and support well-reasoned recommendations and decisions to support the business and project teams
Able to work in a dynamic, fast paced and often changing environment
As needed, able to serve as a liaison between: developers and users, clients and companies, and management and IT
May need to demonstrate a strong technical platitude, and understand both business and technical language and ideas
Strong drive and initiative, and sense of personal accountability
Strong knowledge of the industry
Strong organizational skills and interpersonal skills
Strong problem solving skills in order to move toward a project's successful completion
Strong project management skills
Able to mentor and train less experienced peers
Duties & Responsibilities
Support and coordinate the marketing campaign and reporting processes and associated tasks such as requirements, functional specification and other client documentation
Support and coordinate System Integration Testing (SIT), User Acceptance Testing, and associated activities such as test plan, test cases and test execution as related to marketing campaigns and reporting, including campaign tests, waterfall review, T-tests and user acceptance testing
Support production staff and client end users in the use of the overall client solution with a focus on marketing campaigns and reporting
Act as a BSA client contact
Support and coordinate Change Management initiatives
Support and coordinate Issue Management events from identification through resolution
Solid understanding of Relational Database Management Systems
Working knowledge of SQL
Experience creating operational, campaign or business reports
Working knowledge of campaign management/execution tools (preferably Unica) is a plus
Working knowledge of Business Intelligence tools is a plus
Experience working within structured software life cycle and development methodologies (e.g., Agile, RUP, RM-ODP, RAD) as well as rapid prototyping a plus
Experience working with the SDLC process
Understanding of data warehouse and data mart concepts is a plus
Experience & Education
Requires 5 years of related experience
At this level, postgraduate coursework may be desirable
Associate's or Bachelor's degree preferred
Conditions of Employment
All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks (for driving positions only) and fingerprinting.
Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visitwww.epsilon.com and follow us on Twitter @EpsilonMktg.
Epsilon provides equal employment opportunities without regard to race, color, religion, gender, age, national origin, disability, sexual orientation, gender identity, veteran status or any other characteristic protected by law.
Epsilon is an Equal Opportunity Employer. Epsilon participates in E-Verify.
Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Epsilon.
Epsilon will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Epsilon will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Sections 4901 - 4919, commonly referred to as the San Francisco Fair Chance Ordinance
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