: Senior Manager, Web Operations

Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 9100+ organizations across 125 countries, including 52% of the Fortune 100. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com.

The Opportunity

The Rapid7 Experience Design Studio cultivates end-to-end experiences that build lasting, meaningful relationships with our customers. The Senior Manager, Web Operations will join the studios Digital Strategy team to lead the charge on bringing our values to life and shaping the Rapid7 identity across our digital properties. In this role youll own the end-to-end technical strategy of www.rapid7.com as well as other web assets, and youre ready to dig in and make Rapid7 a destination for all things cybersecurity. To excel in this role you need deep experience managing, optimizing and launching enterprise websites coupled with a collaborative and customer centric mindset. This role will report to the Senior Director of Digital Strategy.

In this role you will:

  • Own the overall development and delivery of the Rapid7.com presence, from roadmap to development and execution

  • Manage and maintain the website and its development team and ensure on time delivery of all web projects

  • Work within Agile framework and drive priorities and results of a dedicated Agile team

  • Identify and fill gaps within the current development and QA process

  • Constantly improve site experience by encouraging a mindset among your team to improve platform performance and the resulting customer experience

  • Own overall delivery, assessment, and measurement of the development lifecycle, and the tools used to produce the work

  • Work with Creative Producers and stakeholders across the organization to build out site experiences, interactions, and tools

  • Manage our DMP (Data Management Platform) and partner with data and analytics stakeholders for optimization recommendations

  • Identify new opportunities and solutions to drive the technical platform forward be on top of whats best in class and whats up and coming

  • Partner closely with our technology team to identify elegant and efficient technology solutions

  • Work with the Content and Web Performance team to improve organic search rankings by implementing SEO best practices (technical SEO, backlinks and international SEO)

  • Oversee the localization of Rapid7's websites on a centralized Content Management System (CMS), working with regional stakeholders

  • Partner with Marketing Operations and Digital Marketing teams and agency to implement best-in-class website tracking, lead management, data management and media strategy

  • Manage Rapid7's contract development team as well as the internal team and oversee key projects

  • Provide guidance to agencies in the development of web assets, such as content marketing hubs, microsites, etc.

In return you will bring:

  • 7-10 years of experience in website management or equivalent

    • Background in enterprise cybersecurity, cloud/SaaS or other IT environments a big plus

  • Strong knowledge and experience in enterprise web development and:

    • Process-oriented mindset with excellent problem-solving and analytical skills

    • Top-notch interpersonal, organizational and communication skills coupled with the ability to work cross-functionally in a diverse corporate environment

    • Comfortable managing multiple projects simultaneously amid ambiguity to meet marketing objectives

  • Expertise in software development lifecycles and, familiarity with program management tools, such as Jira

  • Demonstrated ability for strategic, outside-the-box thinking when it comes to problem solving and removing roadblocks

  • Able to demonstrate innovation while successfully tackling challenges in new and creative ways in often-stressful, deadline-intensive environments

  • BA or BS in marketing, business management, operations management or related field


Employee Testimonials

James Green
Senior Director, Software Engineering

"My favorite memory of being a 'Moose' is our first ever company-wide hackathon in Cambridge. After a fun–filled week for the company kick-off, we still managed to deliver, through the night, on some amazing ideas."

Brett Garofalo
Manager, Mid-Market Sales

"I am not a natural–born salesperson or leader. Rapid7 gave me the mentorship opportunities and leeway to develop those skillsets. Having the support of my management allowed me to take risks and learn from mistakes instead of being tentative and afraid to put myself out there."

Aniket Menon Rapid7
Aniket Menon
Director, Product Management

"I love the infectious energy and fast–paced nature of the job. Unrelenting progress towards becoming the #1 company in Cyber Security. The sheer number of Products and Services we have launched in the last two years is a staggering achievement."

Dennis Nahas Rapid7
Dennis Nahas
Manager of Engineering, IT Devops

"The most fulfilling moments are seeing our products name dropped in the security press, knowing we all contributed to that."

Chris Wallace Rapid7
Chris Wallace
Director, People Strategy

"It's pretty cool to look around the room and know that I played a part in making all of that happen, and that I hopefully helped those people move into a role that they find really rewarding and exciting. Especially in a company where they in turn can have a big impact and take their careers to the next level. The fact that they are all good people, and that we all manage to have a bit of fun in the process, helps too."

Roy Hodgman Rapid7
Roy Hodgman
Manager, Data Scientist

"I feel that [our core value for] continuous learning best represents me because it's been essential to my career here. There are no shortage of tools and techniques that can be applied to the projects I work on, and despite what I think I might know about the problem at hand, more often than not there are new and novel ways to approach it."