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Needham |
Job Description
Responsible for priority escalations from various sources including customer support team, TripAdvisor management, legal department, public relation & social media sources, as well as issues filed with external consumer agencies
Research, analyze and resolve customer (internal and...
Needham |
Job Duties
Deal directly with members and business owners via email, phone, and chat
Respond promptly to customer inquiries
Handle and resolve customer complaints within a 1-2 business day turnaround
Obtain and evaluate all relevant information to handle inquiries and complaints
...
Needham |

TripAdvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. At TripAdvisor, you will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions.

Job purpose

Lead and prioritise the planning and scheduling of activities across a number of sites globally by creating imaginative, competitive and complementary schedules which are

operation focused and will provide necessary coverage for all...

Boston |

Wellframe Overview


Wellframe helps healthcare organizations support every aspect of health beyond the four walls of care delivery. We provide care transformation services, a patented engagement platform, clinical programs that support the clinical and social determinants of health, and rigorous measurement. Wellframe translates evidence-based, peer-reviewed guidelines and literature into an interactive daily checklist delivered to patients through the Wellframe mobile app. As patients engage with the Wellframe app,...

Boston |

Fuze is a global cloud communications and collaboration platform connecting the digital workforce. Through one simple, secure platform with a best-in-class user experience, enterprise technology leaders can transform communications, reduce complexity, and empower people to seamlessly collaborate on any device, whenever and wherever they want.

Are you a natural-born leader with a passion for innovative technology? Interested in a career where youll make a difference in the way various organizations communicate? The Fuze Customer Support Team is rapidly evolving and adapting to take...

New York |

Are you a technical account manager seeking an exciting opportunity at a Forbes Cloud 100 company? If so, you might be perfect for Turbonomic!

As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with Turbonomics largest and most complex customers. You will serve as a TAM to ensure successful implementations and to ensure that the customers serve as a positive reference and continue their operationalization of Turbonomic technology, documenting Turbonomic value...

Burlington |

Overview

The objective of this role is to ensure QSR engages, retains and delights customers who purchase QSR products. The role is responsible for defining the systems, processes and metrics to ensure we understand how to realize the value from our recurring customers, and delight new ones. It ensures customer retention in a period of scale for QSR through the driving of key initiatives for our customer base including on boarding and successful use of products, metrics and process development, fulfilment and scaling as well as administration and growth of the...

Andover |

Blink was the result of one of the most successful crowdfunding campaigns ever and builds the completely wireless, affordable, and battery-operated home security cameras that send motion-activated alerts and HD video to your smartphone for an amazingly affordable price. We are now part of Amazon Devices, the consumer electronics division that brings you the Kindle, Fire Tablets, Fire TV, and Echos!

Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving...

Boston |

About the Role

A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.

Goals and Objectives

  • Illustrate WeWork’s core values and strive to achieve our mission
  • Support the Community Management team to achieve the following:
    • Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
    • Ensure that your building is fully operational and processes are running smoothly
    • Drive growth and...
Waltham |

Constant Contact is the industry leader in email marketing for small businesses. We pride ourselves on helping small businesses because they are the life and blood of our economy. We believe that by helping small businesses grow and stay engaged with their customer base, we can change the world.

Responsibilities:

  • Develop multimedia content that demonstrate our product functionality, troubleshooting, and best practices through research, cross-functional teamwork and hands-on product testing
  • Create content that is accurate, high quality,...
Boston |

Do you have prior software engineering experience? Enjoy interacting with prospects and customers? Want to help customers  overcome technical challenges and improve their business? We're building our Sales Engineering team and looking for great people to be technical liaisons to our Sales team. You will be helping us to introduce the Chaos Sumo service for historical log and event and analytics to prospects, knock down the technical barriers to adoption of the Chaos Sumo service, and helping solve customer’s critical business issues. 

 

Responsibilities...

Waltham |

Endurance International Group is the parent company behind some of the world’s top names in online marketing tools for small business, including Constant Contact, BlueHost, SiteBuilder, HostGator, Domain.com, and others. We help millions of small businesses get online, look professional and compete with the world by making the act of getting online simple. We are an entrepreneurial, fast-paced international team from all backgrounds. We are the reflection of our international customers displaying grit, passion and an enthusiasm to make a mark on the world.

As Senior Project Manager...

Waltham |

About Us…

Founded in 1997, Endurance International Group (EIG) has grown into an international family of brands that provide our small business owners with the tools they need to establish and build their web presence, get found in online search, connect with customers through social and email marketing, and more.

We are looking for an enthusiastic, outgoing and dedicated Billing Specialists to support our Constant Contact brand at our office in Waltham, MA. Within the role you will be serving small businesses and nonprofits...

Waltham |

About Us…

Founded in 1997, Endurance International Group (EIG) has grown into an international family of brands that provide our small business owners with the tools they need to establish and build their web presence, get found in online search, connect with customers through social and email marketing, and more.

We are looking for an enthusiastic, outgoing and dedicated Billing Specialists to support our Constant Contact brand at our office in Waltham, MA. Within the role you will be serving small businesses and nonprofits...

New York |

What if you could shape the future of work and be part of the team that creates the digital workforce of tomorrow, using Robotic Process Automation? In the beginning of the 20th century, Henry Ford had a vision of creating assembly lines and facilitating mass production.100 years later, UiPath has a grand vision of liberating the human workforce from tedious, repetitive tasks, by means of Robotic Process Automation.

If you like to think ahead, as we do, then we must talk.

Our Talent Acquisition team has a once in a lifetime opportunity to grow a company in a hyperscale and...

Somerville |

Who We Are:

At ActBlue, we build and power the premier online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. As a nonprofit ourselves, our mission is to put power in the hands of small-dollar donors and make giving online to these groups as easy as possible.

Since 2004, campaigns and organizations across the country have raised over $3 billion using our tools, with an average contribution size of $40. Thousands of groups from presidential candidates to environmental organizations...

New York |

You will be the primary technical go-to-person for Actifio’s customers in the post-sales stage of the customer’s lifecycle.  Your core mission is to help our customers maximize the value of their Actifio investment.  You will work closely with customers to ensure that system is configured optimally and is being used within deployment guidelines at all times.  During customer service events, you will serve as the primary contact between the Customer and Actifio’s services, support and engineering teams to ensure speedy resolution of technical issues.  You will work with the account team...

Boston |

Are you a technical account manager seeking an exciting opportunity at a Forbes Cloud 100 company? If so, you might be perfect for Turbonomic!

As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with Turbonomics largest and most complex customers. You will serve as a TAM to ensure successful implementations and to ensure that the customers serve as a positive reference and continue their operationalization of Turbonomic technology, documenting Turbonomic value...

Boston |

Account Director


Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUptogether with Grubhubis on the front lines creating an even more complete solution for restaurants.


We take pride in our inclusive and collaborative team...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

User satisfaction lies at the heart of Formlabs success. The capabilities of our desktop technology are growing rapidly, and so are the needs of our team. Were looking for:

  • Expert teachers to help our customers learn the ropes of 3D printing
  • Problem solvers to figure out what went wrong and how to fix it
  • Empathetic...
Boston |

Security Analyst

Do you live and breathe cyber security? Want to battle bad guys every day? Need to work on important problems?Cybereason has an opportunity for you!

Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity withAI Hunting, the first AI-powered technology that answers the question Am I under attack? proactively, without manual effort.We're expanding our security services and looking for curious, diligent, technical people to help us build out and run our Nocturnus team. As member of...

Boston |

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places...

Boston |
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and...
Cambridge |

PIVOTALS STORY (VIDEO)

Founded in 2013, Pivotal Software, Inc., combines our leading cloud-native platform, tools, and methodology to empower the worlds largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.

YOU

You are unique: as an exceptional, passionate, customer facing, hands-on architect you will help customers realize the benefits of cloud native applications and architectures on Pivotal Cloud...

Cambridge |

Have you ever wondered what happens inside the cloud?

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that todays entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

We want people who are passionate about building meaningful, long-term relationships with...

Norwalk |

Datto, the worlds leading provider of IT solutions delivered through managed service providers, is looking for a Learning Management System Administrator to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the...

Westwood |

PURPOSE:

The Predictive Index (PI) is an award-winning workforce assessment platform. 60 years of proven science, assessment software, and our curriculum of management workshops make PI the perfect option for any company looking to assess, predict, and better manage their people anywhere in the world. Over 6,000 clients use PI to define behavioral and cognitive job requirements, hire the best-fitting candidates, and keep them engaged. AT&T, DocuSign, the LA Clippers, Hugo Boss, and Subway are just a few of our notable clients. Learn more at...

Westwood |

PURPOSE:

The Predictive Index (PI) is an award-winning workforce assessment platform. 60 years of proven science, assessment software, and our curriculum of management workshops make PI the perfect option for any company looking to assess, predict, and better manage their people anywhere in the world. Over 6,000 clients use PI to define behavioral and cognitive job requirements, hire the best-fitting candidates, and keep them engaged. AT&T, DocuSign, the LA Clippers, Hugo Boss, and Subway are just a few of our notable clients. Learn more at...

Cambridge |

The Opportunity

Hult International Business School is looking for an individual with extraordinary attention to detail and the ability to maintain composure in a fast-paced, highly pressurized environment. Adaptability and communication skills are a must. In this role, the candidate will work out of the Boston campus but will form part of Hults central Admissions team.

Responsibilities

  • Review applications for all campuses
  • Upload acceptance letters
  • Ensure admissions compliance with the schools accreditation...
Boston |

The Company

TVision is the leader in TV performance metrics. We enable the media industry - brands, networks, and data partners alike - to reduce waste and drive greater marketing results.

We use cutting edge technology to measure what was once unmeasurable - how people really watch TV. Our core technology measures 'eyes on screen' attention, the single most accurate way to measure exposure to video content. Our solution offers critical insight into brands and agencies targeting audiences. We do this by providing a mission-critical dashboard and attention...

Boston |

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional Manager, Clinical Programs. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The Manager, Clinical Programs will play...

Medford |

Mautic is seeking a Customer Success Manager who is a proven leader that will help drive product adoption for our customers, share marketing best practices and train customers in implementing marketing strategies across their Mautic platform.

This individual will manage the customer experience across a specified customer base as well as meeting agreed upon engagement, expansion and retention targets. This individual will educate our customers on our innovative product and service offerings, set expectations for deliverables, retain customer testimonials, references, and case...

Boston |

Eze Software Group (Eze Software) is seeking an Engagement Specialist to join the Compliance Product Specialist Team in its Boston office. If you like working with technology and participating in projects in a fast-paced, high energy environment, we want to hear from you!

 

This position is responsible for executing tasks and small projects, which serve as the foundational elements of the Eze Compliance implementation. The software deliverables will integrate with the client’s trading workflows through pre & intra trade compliance and be at the core of the...

Boston |

Eze Software is seeking an Associate Engagement Specialist to join the Product Specialist Team in its Boston office. If you like working with technology, taking charge of projects in a fast-paced, high energy environment, we want to hear from you!

This position is responsible for executing on tasks and small projects that are foundational elements for implementing the EzeSoft product suite. These deliverables will span the needs of our buy-side and sell-side client base. This person will work closely with Engagement Managers to ensure that their tasks and projects are delivered...

Boston |

Eze Software is seeking a Project Delivery Manager to join our BOS office. This position is responsible for ensuring successful delivery on client engagements at new and existing clients.  The Project Delivery Manager will lead and participate in projects including Implementations, Upgrades, and Change Requests (new modules, training, workflow changes).  Solid communication and project management skills are required to satisfy client requests. 

Job Functions:

  • Responsible for delivery of client projects from planning to execution and testing
  • Perform...
Boston |

Eze Software Group (Eze Software) is seeking an Engagement Manager to join the Boston Client Engagement team. This position is responsible for ensuring successful delivery on client engagements at new and existing clients.  The Engagement Manager will lead and participate in projects including Implementations, Upgrades, and Change Requests (new modules, training, workflow changes).  Solid communication and project management skills are required to satisfy client requests. 

 

Job Functions:

  • Responsible for delivery of client projects from planning to...
Boston |

Eze Software Group (Eze Software) is seeking an Engagement Specialist to join the Operations team focusing on the implementation of file based integrations.  We are looking for an organized individual that can coordinate with a variety of teams, communicate with technical staff, and drive software solutions to completion.


Engagement Specialists on the Operations team are responsible for the implementation of file-based integrations between Eze Software clients and their various third party providers.  These Data Integrations are critical in facilitating the transfer of...

Boston |

Eze Software is seeking an Associate Support Consultant to join the Client Service Group in its Boston office.  In this role, you will support clients on the Eclipse platform and interact directly with users, internal Software Development and Product Management teams, and other Eze Software client service functions.  The primary responsibility of the role is to provide high-quality daily production support to institutional investment manager clients and their users across all capabilities of the system, including Trading, Order Management, Compliance, Accounting, and Reporting.

...
Boston |

Who We Are:

​​We are a trusted and proven partner to the investment community.  We complement our award winning investment workflow technology with expert global customer service.  We pride ourselves on fully understanding each client’s unique needs and advising them on best practices and processes to maximize their operational and investment alpha.  Our team is made up of more than 1,000 global employees in 11 locations worldwide.  We are headquartered in Boston, with offices in Chicago, Hong Kong, Hyderabad, London, New York, Rio De Janeiro, San Francisco, Singapore, Stamford...

Boston |

Opportunity

We are looking for an experienced Integration Engineer to help our enterprise clients leverage the power of our customer engagement platform as they look to build deeper relationships with their consumers. Ideal candidates need to be solution oriented, process driven, fast learners, strong communicators and passionate about technology. This is an opportunity to work with top tier brands!

Responsibilities

  • Interface directly with enterprise clients to integrate their mobile applications and web applications with our APIs/SDKs and custom...
Boston |

InsightSquared is looking for a highly motivated and experienced Customer Enablement Specialist, reporting to the Senior Manager of Customer Enablement, to design and develop customer-centric content, including: training videos, e-learning courses, articles, and other materials for our customers. Along with creating content you should be comfortable handling the delivery of the materials you create.

Since training is essential for enabling our clients understanding of InsightSquared’s products, this individual must have experience designing and delivering engaging training...

Boston |

Reporting directly to the US Accounting Manager, the AP Specialist will be a key member of our US Accounting team and will be responsible for the end to end accounts payable function including processing purchase orders, vendor invoices, payments and vendor relations. This position will also be involved with employee travel and expense processing including reviewing for compliance with the Company’s travel policy, matching receipts with expense items and preparing check/ACH payments

 

MAIN RESPONSIBILITIES

  • Responsible for all US...
Framingham |

The Opportunity:

Our Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Customer Success Managers work directly with production customers to enhance their overall user experience with Globoforce. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution.  We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives....

Cambridge |

Acquired by Accenture Digital in June 2017 and founded in 2010, Intrepid is an end-to-end mobile design and development studio with headquarters in Cambridge, MA and offices in NYC, Houston, and Chicago. With expertise in insightful product strategy, well-crafted design and development for iOS, Android, Web and Rails, we help companies, from startup to enterprise, boldly navigate their mobile future.

Accenture Digital

The digital revolution is changing everything, transforming how we work and play, and...

Burlington |

You are a driven achiever who loves personal and professional challenges. You thrive on solving complex problems and interacting with customers. You are calm under pressure and manage the details of multiple, time-sensitive projects with competing priorities, without breaking a sweat.  
HealthEdge is an agile and innovative 21st century software company focused on providing next-generation, business-transforming technology products to the healthcare payor market. We enable our customers to radically innovate, drastically reduce costs, and efficiently address the business...

Boston |

Who we are


Drizly is the worlds largest alcohol marketplace and the best way to shop beer, wine and spirits. Our customers trust us to be part of their lives their celebrations, parties, dinners and quiet nights at home. We partner with the best retail stores in over 70 cities across North America to serve up an entirely new way to shop, with huge selection, competitive pricing and a side of personalized content. That is what we do. Who we are is a different story. We are more than just another tech company. There is an...

Boston |

Overview

SalesEQUITY is seeking a Customer Success Manager who will be responsible for the setting up of newly acquired customers on our SaaS product. The On-Boarding Specialist will work with the customer to scope out business requirements and translate to our software service taking advantage of company-wide resources to gather information, provide solutions, and launch a client on our platform. This team member will have the opportunity to influence all aspects of our customer success program so must possess leadership qualities as we expect...

Newton |

Attiviois the leading cognitive search & insight company, a recognized leader by both Gartner and Forrester and voted one of the best Big Data and Machine Learning companies to work for in 2018. Our mission is to put search at the core of every enterprise. Fortune 500 companies rely on us to drive innovation, operational efficiencies, and improved business outcomes. Our solutions provide industry-leading machine learning, natural language processing, and text analytics capabilities to solve business problems such as improving satisfaction in...

Boston |

Everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch successfully, adopt our products into their organization, and achieve the results and value they want.

We're looking to add a Customer Success Manager to support and grow the Siftrock Marketing Assistant product.

What youll be doing on the Customer Success team at Drift:

Customer Success Managers at Drift embody the following core values and qualities. Do these describe you?

  • Customer Centricity...
Boston |

Who we are

At Criteo, we are building the advertising platform of choice for the open Internet, an ecosystem that favors neutrality, transparency and inclusiveness. With more than 1.4 billion active shoppers and $600 billion in annual commerce sales, we deliver performance at scale. Founded in a Paris start-up incubator, Criteo now carries out our entrepreneurial spirit across 30+ global offices. Do you want to have an impact on more than half of the worlds internet users? Join us and be part of something big.


...
Boston |

Robin was started in 2014 as a spinoff of a digital agency. There, in touring clients' offices, we saw an opportunity to tackle the workplace hurdles everyone encountered. Meetings were constantly rescheduled due to overbooking and stolen rooms. People lacked the right office space for tasks at hand. Something had to give. Five years later, we're tackling the workplace experience one square foot at a time.


Based in Boston, we're made up of over 70 diverse employees today, with remote colleagues from California to Lithuania....

Waltham |

We are searching for a hybrid technical support/Project management coordinator who possesses a blend of technical and customer-facing skills to analyze, contain, and resolve technical issues, as well as help the reliability team own group KPIs, tasks, projects, and meetings. You will work with a small, highly motivated team to keep our automation solutions up and running, ensuring our customers have the best experience possible, while playing a key part in what makes the team cohesive and successful.

Key Activities:

  • Own the software upgrade cycle for...
Cambridge |

Travel Support Coordinator

EF High School Exchange Year

Cambridge, MA

The Opportunity

Do you have a passion for international travel and student exchange? Do you work well under pressure? Are you detail oriented, deadline driven and a great team player? If so, you might be an ideal Travel Support Coordinator for the High School Exchange Year Travel Support Team. We are looking for organized, detail-oriented candidates who are passionate about cultural exchange and are...

New York |

Technical Account Manager (Turbonomic, Inc., New York, New York): Work as Technical Account Manager (TAM) supporting complex cloud and virtualization software designed to assist DataCenter administrators to detect, analyze, troubleshoot and resolve virtual infrastructure and public cloud problems before they escalate to impair application performance. Will build and manage post-sales technical relationships with Turbonomics customers and will function as a technical subject matter expert for the customer. Will ensure successful implementations and integration of the...

Boston |

Position Overview

The Rapid7 Customer Success Managers are the backbone of our relationships with our customer base. They are responsible for managing a defined book of business to ensure their customers successfully deploy, adopt, and maintain Rapid7 solutions and continue to renew their licenses year-over-year. Customer Success Managers are highly motivated customer relationship leaders that secure long-term relationships, drive adoption of our tools, generate referrals, identify upsell and cross-sell opportunities, and drive customer loyalty. An exceptional...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

Product Trainers are part of Recorded Futures Customer Success team, which is responsible for...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

We are looking for a highly motivated senior security researcher for our Insikt Group with strong...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

Insikt Group is Recorded Futures threat research team. The word insikt is Swedish for insight and...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments as we work in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

This position is a key technical support role within our Intelligence Services Automation/Advisor group. The primary responsibilities include...

Cambridge |

Program Advisor
EF High School Exchange Year
Boston, MA


About Us

EF High School Exchange Year sponsors international high school students who spend a semester or academic year living with host families across the United States. In order to provide exceptional support for these students, we seek to hire a Program Advisor with a track record of proven success in the education sector, volunteer management, teenage mentorship, or other related field. In this dynamic role, the Program Advisorworks from our Cambridge national...

Cambridge |

Bilingual Traveler Support Specialist
EF Explore America
Cambridge,MA

Bring your energy, attention to detail, initiative and excellent customer service skills to this unique position. We are seeking dynamic Spanish speaking candidates to help drive the success of our growing business.

The Role

This is your chance to break the mold of a typical customer service representative by combining exceptional communication skills, strong sales instincts, and a...

Cambridge |

Shoobx is looking for an energetic, hard-working individual to join our client service team as a Customer Support Manager.

As a Customer Support Manager, you will help clients scale their companies using Shoobx. This role will primarily involve responding to customer support requests, troubleshooting and consulting on technical issues, and working with our developers to solve problems.  Additional responsibilities include determining client goals and helping clients accomplish these goals using the Shoobx platform. This role will also provide opportunities to contribute to...

Boston |

Looking for a way into the software startup world but didn't major in computer science? ClearCompany, based in Boston, Fort Collins, and San Francisco, is looking for an entry-level Client Solutions Specialist to help keep up with record-breaking sales of our cloud-based talent software. With over 2,000 clients and a decade under our belts, we're here for the long haul, but we retain the horizontal, open, and results-focused culture of a lean startup. Besides helping our clients succeed, this role will build your portfolio with a huge range of skills and experience. You'll gain exposure...

Boston |

For more than a decade, ClearCompany has helped companies identify, hire and retain thousands of A Players from among millions of applicants. In short, we help our clients reach the next level of total talent management. How? With one organic, unified platform designed and built from the ground up for better hiring experiences, seamless onboarding, company-wide goal alignment and performance management, all driven by best practices.

The Role

As an SMB Customer Success Manager, you will act as a strategic partner for our clients, ensuring that they see...

Boston |

For more than a decade, ClearCompany has helped companies identify, hire and retain thousands of A Players from among millions of applicants. In short, we help our clients reach the next level of total talent management. How? With one organic, unified platform designed and built from the ground up for better hiring experiences, seamless onboarding, company-wide goal alignment and performance management, all driven by best practices.

The Role

As a Customer Success Manager, you will act as a strategic partner for our clients, ensuring that they see value...

Boston |

ClearCompany is a Boston, San Francisco, and Fort Collins-based provider of cloud-based talent software used by over 2000 companies across the US. As a small/startup company, ClearCompany provides an outstanding opportunity to develop entrepreneurial leadership skills in a practical, results-based environment where every contribution has a visible impact on the bottom line. Now in our 11th consecutive year of double-digit growth, ClearCompany delivers a robust product line and business model with proven success in the market.

The Role:

Are you a ...

Boston |

ClearCompany is a Boston, San Francisco, and Fort Collins-based provider of cloud-based talent software used by over 2000 companies across the US. As a small/startup company, ClearCompany provides an outstanding opportunity to develop entrepreneurial leadership skills in a practical, results-based environment where every contribution has a visible impact on the bottom line. Now in our 11th consecutive year of double-digit growth, ClearCompany delivers a robust product line and business model with proven success in the market.

The Role:  

As a Senior...

Watertown |

Purpose

Liaison, named to Glassdoor’s 2017 Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people.  Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up.  Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!  

The Director of Account Management, reporting to...

Watertown |

Purpose

Liaison, recently named to Glassdoor’s 2017 Best Places to Work, offers the following:

A place to work with fun, smart, collaborative and driven people. Liaison is unique in that we are an established and profitable company but have that fast-paced energy and feel of a start-up. Our SaaS based admissions management software and services helps millions of students take the next step in their academic career and is utilized by over 5,000 academic programs!!

The Help Desk Specialist is a broadly-...

New York |

Eze Software is seeking a Project Delivery Manager to join our New York office. This position is responsible for ensuring successful delivery on client engagements at new and existing clients.  The Project Delivery Manager will lead and participate in projects including Implementations, Upgrades, and Change Requests (new modules, training, workflow changes).  Solid communication and project management skills are required to satisfy client requests. 

 

Job Functions:

  • Responsible for delivery of client projects from planning to execution and testing
  • ...
New York |

Eze Software Group is seeking a new Customer Success Manager to join our growing Manhattan office. If you like working with cutting edge technology in a collaborative, award winning environment then we want to hear from you!!

 

About The Role: The Customer Success Manager's core responsibility is to manage the service relationship with Eze Software’s asset management clients. A successful candidate will be skilled at nurturing effective relationships with existing enterprise clients, ensuring timely delivery on project plans, allocating resources, communicating with...

New York |

Eze Software Group is seeking an Implementation Consultant to join our Product Engagement Accounting Team in New York.. The Product Engagement group acts as subject matter experts within the industry, providing insight into best practices within their area of expertise.  In this role, you will specifically work with the Eze Portfolio Management System. The Eze PMA is a real-time, multi-asset class portfolio modeling, management, and accounting solution used and trusted by more than 200 buy-side firms, in over 30 countries. The Eze PMA can improve decision making, increase productivity...

New York |

Eze Software Group (Eze Software) is seeking an Engagement Manager to join the New York Client Engagement team. This position is responsible for ensuring successful delivery on client engagements at new and existing clients.  The Engagement Manager will lead and participate in projects including Implementations, Upgrades, and Change Requests (new modules, training, workflow changes).  Solid communication and project management skills are required to satisfy client requests. 

 

Job Functions:

  • Responsible for delivery of client projects from planning to...
New York |

Eze Software Group is seeking an Associate Director to join our Product Engagement Group in New York/Boston. The Product Engagement Group acts as subject matter experts across various disciplines within the industry and our products.  The Group’s main responsibility is to implement products, workflows, and custom solutions.   The Professional Services team is a technical consulting team that creates custom solutions, including reports, plugin code, calculations, columns, and schemes.  The aforementioned customization layers span the Eze Investment Suite, including Order Management,...

New York |

Eze Software Group (Eze Software) is seeking an Associate Engagement Manager to join the Compliance Product Engagement Team in its New York office. If you like working with technology and participating in projects in a fast-paced, high energy environment, we want to hear from you!

 

This position serves as the foundation for a career in software product implementation. The software deliverables will integrate with the client’s trading workflows through pre & intra trade compliance and be at the core of the Compliance Officer’s compliance reviews and reporting.  We...

Boston |

Eze Software Group (Eze Software) is seeking a Data Insights Analyst to join the Operations team within our Client Services group. Eze Software is a leading global provider of best-in-breed software solutions and technology services designed to maximize investment and operational alpha for the entire institutional investment process and community. Our vision: to lead a reimagined investment process by creating a completely open, seamless, and fluid investment ecosystem. 

The Operations team, a pivotal part of our Client Services group, works to deliver clear, insightful, and...

Cambridge |

We’re looking for an experienced and passionate Project Coordinator to lead the rollout of new Soofa products to our growing list of customers. You’ll work quickly and efficiently while ensuring customer are excited about the launch of their Soofa products. Reporting to the VP Operations, you’ll work closely with all groups in Soofa to deliver outstanding service, solid consultation and unparalleled products and service to our customers. You’ll build smart cities!

What you will be doing:

  • Provide end-to-end...
Cambridge |

We’re looking for an experienced and passionate Customer Success Coordinator to ensure that our assets in the field are up and running and our customers are promoters of the Soofa products. You’ll work quickly and efficiently while coordinating the activities in the field. Reporting to the VP Operations, you’ll work closely with all groups in Soofa to deliver outstanding service, solid consultation and unparalleled products and service to our customers. You’ll be the glue that holds it all together!

What you will be...

Boston |

Support Genius - Weekend Shift (Bilingual Spanish)


Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUptogether with Grubhubis on the front lines creating an even more complete solution for restaurants.


We take pride in...

Boston |

Support Genius - Overnight (Bilingual)


Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUptogether with Grubhubis on the front lines creating an even more complete solution for restaurants.


We take pride in our inclusive...

Boston |

Genio de Soporte - Horario Extendido


Ven y nete al equipo de LevelUp en nuestra oficina en Boston para ayudar a construir la prxima generacin de pagos mviles. Nosotros conectamos restaurantes y usuarios con una experiencia nica que mezcla herramientas analticas, lealtad y recompensas. Y ahora como parte de la lder nacional de rdenes mviles, LevelUp-junto a Grubhub- est en primera lnea creando una solucin an ms completa para restaurantes.

Nos enorgullece nuestro ambiente de trabajo inclusivo y colaborativo...

Cambridge |

Travel Operations Coordinator
Cultural Care Au Pair
Cambridge, MA USA

About Cultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties....

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our public sector customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

Product Trainers are part of Recorded Futures Intelligence Services team, which is responsible...

Somerville |

Want to be part of shaping the future? Our breakthrough ability to unlock insights from the web radically improves intelligence and cyber threat visibility for our commercial customers. Were a high-energy, fast-paced, and fast-growing company. Youll need the ability to understand and adapt to rapid product and technology developments, as we improve our products in close partnership with customers. Youll have the support of a seasoned executive management team and world-class investors.

This Role: We are looking for a resourceful Russian (or Portuguese) Linguist for...

Boston |

Everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want.

We're looking to bring on an innovative and customer focused leader to support the success and growth of Drift customers with 1,000+ employees. This leader will be responsible for building and executing a team and a strategy for our enterprise success team in both our Boston and San Francisco locations.

What youll be doing on the...

Boston |

Everyone who works at Drift has a part in driving customer success. The goal of the Customer Success Team is to ensure our customers launch Drift successfully, adopt it into their organization, and achieve the results and value they want.

We're looking to add more Customer Success Managers to our growing Customer Team in Boston and San Francisco!

What youll be doing on the Customer Success team at Drift:

Customer Success Managers at Drift embody the following core values and qualities. Do these describe you?

  • Customer Centricity:...
Boston |

Overview

Veson Nautical delivers software solutions and services that enable the commercial maritime community to make more informed decisions, simplify everyday operations, and maximize profits. With offices in Boston, London, and Singapore, Veson Nautical is a dynamic organization with a committed team of executives, product managers, software developers, and client service experts. Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm, and commitment to clients...

Cambridge |

TriNetX is a healthcare IT company located in the Greater Boston area. TriNetX is the global health research network enabling healthcare organizations, biopharma and contract research organizations (CROs) to collaborate, enhance trial design, accelerate recruitment and bring new therapies to market faster.

We are looking for an extremely talented, energetic, and motivated individual to join our Technical Services organization as a Customer Support Engineer. The Customer Support Engineer will thrive in a customer-facing role leveraging their product aptitude, technical skills and...

Cambridge |

TriNetX is a Global Health Research Network for Healthcare Organizations (HCOs), BioPharma & CROs, located in the Greater Boston area. We enable healthcare organizations, biopharma, and contract research organizations to collaborate, enhance trial design, accelerate recruitment, and conduct clinical research to bring new therapies to market faster by way of analyzing and interpreting health data.

Our customer base and networks are growing rapidly, and we are expanding our Clinical Sciences team with the hiring of a Content Manager. He/she will serve as clinical and...

Waltham |

We are searching for a Hardware Reliability Engineer to help support our growing customer sites. An ideal candidate possesses electro-mechanical experience, learns quickly, and can work both independently and across the organization effectively. You will join our Hardware Reliability Team, combined with software support, configurations, and deployment engineering teams, to make our customers successful. This position has opportunity for the candidate to grow with the company and take on additional responsibilities over time. This unique role requires a mix of hands-on technical capability...

Waltham |

We are searching for a deployment engineer to lead the implementation of our robots in warehouses. The expectation is that you are fast learning, independent and can work with engineering, sales, and project management to make our customers successful. The ideal candidate will be able to grow with the company and take on additional leadership roles over time.

This is an exciting opportunity to have a real impact on the success of our automation platform. You will work across disciplinary lines on a close knit, highly motivated team.

Key Activities:

...
Lexington |

If you don't look forward to going to work each day, then what's the point? Take a walk around our offices and youll see a serious group of professionals who dont take themselves too seriously. Our team thrives on collaboration and sharing ideas, whether in a cross functional meeting or at one of our impromptu parties.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact. And a commitment to having fun.

We are looking for a Project Manager...

Boston |

Digital Experience Engineer

Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.

Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the...

Boston |

CloudHealth Technologies is looking for a Professional Services Engineer to join our growing Professional Services team. The Professional Services Engineer will be part of the Customer Success organization and will deliver quality services to our client base resulting in higher client satisfaction and clients for life.


About You:

You have a passion for problem solving and a strong desire for partnering with customers. You are a self motivated individual who takes pride in their ability to deliver high...

Boston |

Klaviyo is looking for a director to lead our support team. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- its critical that were experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering...

Boston |

About Tufin

Tufin is the leader in Network Security Policy Orchestration for enterprise cybersecurity. More than half of the top 50 companies in the Forbes Global 2000 turn to Tufin to simplify management of some of the largest, most complex networks in the world, consisting of thousands of firewall and network devices and emerging hybrid cloud infrastructures. Enterprises select the company’s award-winning Tufin Orchestration Suite™ to increase agility in the face of ever-changing business demands while maintaining a robust security posture. The Suite reduces the attack...

Boston |

Location: Boston

Business Analyst, Forecasting & Analytics

Wayfair is seeking a motivated, analytical individual to join the Workforce Management, Forecasting & Analytics team. The right candidate must possess acute business acumen and be relentlessly curious about all facets of Wayfairs Sales & Service model and how the various aspects of workforce planning fit together. Coupling quantitative and data visualization skills with a strong ability to communicate and a desire to continually improve process, the Business Analyst...

Boston |

Workforce Administrator - Scheduling

Wayfair is looking for an experienced leader to manage our expanding scheduling footprint nationwide. Part of Wayfairs Workforce Planning department, the Workforce Manager role has several core responsibilities in supporting Wayfairs Customer Service and Business to Business (B2B) organizations:

  • Provide real-time monitoring via available tools
  • Perform continual analysis of current performance and adjust staffing plans to achieve goals set by the business
  • Maintain constant communication with...
Providence |

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulses takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day from prevention and building a healthy lifestyle to condition and disease management...

Providence |

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Bransons famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulses takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day from prevention and building a healthy lifestyle to condition and disease management...

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