Toast: Senior Manager, Market Insights & Strategy
401 Park Drive
Boston, MA 02215

Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast

Office Tour Photos

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The Toast Market Insights team is responsible for understanding the restaurant market and competitive landscape and bringing to life the value, differentiation and proof points of our offering. This is a high-impact role that will offer substantial senior leadership exposure and the opportunity to drive long-term shareholder value at a hyper-growth startup.

In this role, you will be responsible for providing data-driven insights to inform key strategic decision making across the company, with an emphasis on market research. You will be designing, executing and analyzing primary market research to help answer our biggest strategic questions. The ideal candidate enjoys playing a significant role in setting company strategy, has a proven track record of uncovering market insights, and thrives in a hyper-growth environment. If youre a data-driven market researcher with strong communication skills and a get stuff done attitude, read on!

What You'll Do:

  • Work directly with the Director of Market Insights and senior leaders to develop and directly execute quarterly strategic and operational plans that drive growth

  • Become the market expert on the restaurant industry and technology landscape; actively shadow sales teams, interview clients, prospective clients, partners, and industry influencers

  • Develop and executive quantitative market research surveys and qualitative market studies to the standard of top tier consulting and private equity firms

  • Deeply understand the buyers persona, conducting competitive and win/loss analyses

  • Develop a deep understanding of our competitors - get out of the office, see their products in action, tear down public statements and financials, do interviews and get the on-the-ground truth

  • Unearth insights into buyer needs and market opportunities to influence company strategy and product roadmap, including corporate development activities

  • Develop and deliver market insights and recommendations to cross-functional team members and executive leadership in order to gain alignment on priorities and strategic direction

  • Understand market dynamics around price and make recommendations for pricing and commercialization strategies and co-design price tests, evaluate results, and make clear recommendations

Do you have the right ingredients?

  • Strong analytical skills and experience with primary market research and data analysis

  • Advanced knowledge of syndicated market intelligence sources, marketing research methodologies, and analytics

  • Bonus skills are knowledge of SQL, Python, or R

  • Deeply curious about our market, competitors and customers

  • Highly collaborative mindset; experienced at working cross-functionally to drive results

  • Strong writer, presenter, and verbal communicator: ability to build strong, compelling story lines and recommendations that are deeply evidenced in both quant and qual research to move leadership to action

  • Ability to thrive in a fast-paced, rapidly changing work environment

  • Strong organizational skills and attention to detail to ensure tight deadlines are met both internally and externally

  • Interest and passion for startups, tech, and restaurants

Full-time

Why We Work Here

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"