Wayfair: Senior Manager, Integration Operations
4 Copley Place - Floor 7
Boston, MA 02116


Senior Manager, Integration Operations

The global Supply Chain Integration (SCI) team sits at the core of Wayfairs business. SCI facilitates the exchange of information with over 10,000 suppliers through millions of individual daily data feeds. We aspire to build real-time, automated and accurate data feeds across all suppliers to support critical business processes such as inventory, purchase orders, order tracking and invoicing. The technical sophistication of our suppliers spans a wide spectrum, complicating the SCI mission. As Wayfair grows, we need to be ahead of the curve in defining, building and implementing future-proof integrations with our suppliers. The integration management function within SCI works with our vast network of suppliers to design, deploy and manage all integrations. In addition, this team is responsible for driving the adoption of strategic Wayfair initiatives through our supplier base.

What You'll Do

  • Identify integration drivers that impact supplier order fulfillment performance and develop strategies to drive improvements
  • Create integration scoring system to grade suppliers integration capabilities and overall performance
  • Develop supplier-facing tools for diagnosing and self-correcting EDI/API document failures to mitigate downstream Wayfair and customer impact
  • Develop platform for monitoring team to detect integration failure that takes into consideration business impact and prioritizes follow-up
  • Define self-service goals and agenda to incentivize suppliers to monitor and fix issues arising from supplier integration issues
  • Leverage EDI/API supply chain transaction data to gain insight into supplier behavior and operational practices
  • Lead and develop Supply Chain Integration Monitoring / Tactical team

What You'll Need

  • 5+ years of experience with bachelors degree in either a technology or business discipline preferred, MBA a plus
  • Experience in management consulting, management science, engineering, supply chain or corporate strategy preferred
  • Thought leader in problem-solving and change management
  • Excellent analytical skills with demonstrated experience with hypothesis-driven learning and turning data into actionable insights
  • Deep understanding of business strategy and metrics
  • Thrives in a high growth, entrepreneurial, and ambiguous environment
  • Proven experience and passion for collaborating across functions and with c-level leaders, synthesizing multiple points of view and owning a coherent action plan, all while negotiating and influencing others
  • Experience designing and rolling out new products a plus
  • Leadership / team management experience preferred
  • Extensive Excel and SQL knowledge

About Us

Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.