Wayfair: Senior Manager, B2B Insights & Analytics
4 Copley Place - Floor 7
Boston, MA 02116


Associate Director, B2B Insights & Analytics

Our B2B business serves two primary customer types: (1) Trade: Interior Designers, Architects, and Contractors with whom we partner to help delight their clients, and grow their businesses (2) Business: Office, Real Estate Management, Contractors, Hospitality, Education, Government for whom we provide turnkey solutions to create spaces their employees, customers, guests & residents love The B2B Insights & Analytics team is responsible for identifying the most effective means of accelerating revenue growth. With a focus on understanding and improving the impact of proactive sales engagement, we are constantly on the hunt for insights of how our team can unlock growth among new and existing accounts. In this role, you will take ownership of a significant portion of our road map. You will expand our understanding of our customers and the highest value touch points along their journeys. You will own data-driven customer development, generate & operationalize ideas that drive revenue growth, while maintaining a high bar for thoughtful, impactful analysis. You will work collaboratively to apply your findings to develop and prioritize hypotheses we can test to measure the impact of changes in the experience that drive revenue. Youll be responsible for analyzing data in a meaningful way, synthesizing insights to key stakeholders, working cross-functionally to implement your findings, and for building & mentoring a team to do the same. If you are someone who enjoys distilling complex data into insights to inform hypotheses that we can test and learn from, and you want to be able to have a broad impact and grow alongside a highly-collaborative team a rapidly-growing business, look no further! Wayfair is a fun, fast-paced environment, and the B2B division is a growing team

What You'll Do

  • Build and manage a team of data analytics stars who are as comfortable in analytics tools as they are at the whiteboard explaining their findings and engaging with others Use SQL, Excel, Tableau & Salesforce.com to wrangle Wayfairs unique data to create analyses and tools that point to the most significant business growth opportunities
  • Break down complex problems into requisite components and iteratively test to improve key metrics
  • Work closely with Sales Operations, Product, Marketing, Business Intelligence, Data Science, Category Management, Pricing and other teams to develop and execute analyses and tests that lead to accelerating growth
  • Become the subject matter expert on multiple Wayfair data sets and experimentation design
  • Communicate findings and recommendations with relevant teams to drive measurable improvements in sales impact

What You'll Need

  • Advanced degree with 10+ years of full time working experience
  • Experience with driving high impact quantitative analysis leveraging SQL, Access, Excel, Tableau, and/or other tools
  • Experience with data analysis in R or Python Experience with experiment design, implementation, and analysis (split tests, A/B tests, holdout tests, etc)
  • Experience with methods & techniques of drawing meaning from data sets and statistical hypothesis tests
  • Experience hiring and developing talent focused on data analysis
  • Experience working with incomplete and dirty data sets and being involved with improving them in a meaningful way
  • High level of curiosity and a propensity for asking (and answering!) questions that begin with Why A passion for analytical work with high bar for zero defect analysis
  • Exceptional communication skills (both written and verbal) Ability to prioritize projects with a focus on impact Positive, people-oriented, and enthusiastic attitude

About Us

Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking. No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.