Wayfair: Senior Financial Analytics Manager, Service Innovation
4 Copley Place - Floor 7
Boston, MA 02116


Senior Financial Analytics Manager, Service Innovation

Who we are: Service Innovation team is an analytics group embedded within our Service Organization
that seeks to improve the customer experience by using big data and corresponding analyses to improve
people allocation, processes, and technology. The team is cross-functional in their approach, working
with teams such as R&D, Transportation & Logistics, and Warehouse Operations & Inventory Positioning
in order to drive change that benefits Wayfairs customer base. The Service Innovation team
What you will do:

  • Own the creation and management of Global, Regional and Site Level P&Ls for Global Servicing
    teams across US and Europe
  • Advise servicing team(s) globally on expense base structuring and own analytics on specific P&L
    management use cases and cost drivers
  • Create metrics driven assessment framework for Global Servicing financial decisions around hiring,
    compensation, investments and other expenses
  • Define and drive framework for standardization of financial data across regions and sites
  • Build financial models and driver based analytics around relative sensitivity of metrics for efficiency
    improvement and cost reduction
  • Manage a team of Sr. Analysts within the Service Innovation Team Financial Analytics team
  • Drive creation of user facing data visualizations and dashboards to effectively communicate insights
    from various analyses
  • Present data with a clear point of view so that insights can be used to help drive business strategy
  • Work collaboratively with Wayfairs Business Intelligence team on ongoing projects and DASH
    reports for the Service Innovation Team.

What youll need:

  • 6+ years post Bachelors or 4+ years post advanced degree work experience in a Finance role in a
    fast paced environment like consulting, e-commerce/technology company or startup
  • MBA or Masters in a quantitative field like Finance, Mathematics, Statistics, Economics or Information
    System strongly preferred
  • Extensive Excel or SQL experience; R, Python or other programming skills preferred
  • Experience building and managing a team
  • Knowledge of data warehousing concepts and best practices; understanding of data flow from source
    systems into the BI data warehouse; Experience with data extraction, manipulation and blending
    across different data sources; ability to identify and troubleshoot data flow and/or ETL challenges
  • Familiarity with different database schemas (structured & unstructured), ETL processes, ability to
    work with large data sets
  • Passionate about solving complex business problems
  • Highly analytical, creative, and innovative approach to solving problems
  • An affinity for data, and resourcefulness in obtaining data when clean and or complete information is
    not available
  • Experience working with cross-functional teams, including corporate and front-line teams

About Us:
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global
headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing
the way people shop for their homes. Through our commitment to industry-leading technology and
creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your

career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that
amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-
takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us
stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our
employees, customers, community, and suppliers to help guide us as we build a better Wayfair and
world for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity
employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national
origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender
expression, veteran status, or genetic information.