Job Post

Senior Experience Designer

EF Education First
Two Education Circle
Cambridge, MA 02141

Senior Experience Designer
Labs @ EF Tours
Cambridge, MA


Who we are and what we do:

EF Tours sends over a million students and educators on guided educational tours across the world each year. Our technology group powers digital products for our travelers (students, teachers, and chaperones) and internal staff (sales, support, and guides) from engagement through the on-tour experience.

The Research and Experience Design team is focused on optimizing the end-to-end experience of planning, traveling, and producing an educational tour for teachers, students, and parents. We take pride in the team weve built around the core values of HARPHumility, Adaptability, Resourcefulness and Purposeto deliver user experiences that are well researched and thoughtfully designed.

Were a tight-knit discipline consisting of a Director, a Lead Interface Designer, two Senior Experience Designers, two mid-level Experience Designers, a mid-level Researcher, and a Research Intern. We:

  • Are lifelong learners who constantly learn from each other through Chapters, Guilds, Book Club and Lunch & Learns
  • Have annual offsites, biweekly WIP check-ins, and bimonthly career check-ups
  • Offer an annual conference and training allowance


About you:

  • You have deep empathy for users and look for ways to provide the best experience within the scope of an ask
  • You address a product's functionalitythe things people can do with itand features to solve a users need, or a problem that users actually have
  • You gather insights from stakeholders, learn from internal users through shadowing, and partner in qualitative & quantitative research with business analysts & researchers
  • You conduct desktop research around existing flows and weigh UX decisions against ease of learning
  • Your solutions include expected & intuitive approaches, are relevant to use cases, and demonstrate an understanding of how micro-decisions can reduce or increase user frustration
  • You create in-scope solutions, and understand how the timeliness & complexity of your work affects your Squads delivery
  • You set the stage, explain the thought-process behind your work, address feedback in a solutions-oriented manner, and iterate with the least amount of design effort
  • You can efficiently diagnose and act upon issues that arise within a project, elevate concerns to relevant parties for action, and follow up
  • You can embrace the unknown and apply the minimum amount of structure needed to enable success, regardless of pressure or moments of pivot
  • You break down UX tasks into various layersflows, wireframes, designs based on existing pattern librariesand delegate appropriate UI tasks to an Interface Designerbrand elements, interactions, new design patterns


You also have:

  • Expert knowledge of Sketch and InVision
  • In-house product design experience
  • Experience with pattern libraries and/or collaborating with Interface Designers
  • Education in Human-Computer Interaction, Digital Product Design, or related field (or equivalent experience)


Benefits & Perks:

We believe that happy people do great work. What makes us happy? Things like:

  • The opportunity to travel internationally with our customers (and without too, of course)
  • Three weeks paid vacation your first year, and four weeks after your first year
  • Free in-house language classes
  • Free in-house workout classes
  • A restaurant and bar right inside our building
  • Discounts on EF products including our travel and language programs
  • Market-leading benefits package including top of the line family health coverage, 401k with company match, tuition reimbursement, and more

EF is committed to creating a diverse environment and is proud to be an equal opportunity employer. The more inclusive we are, the better our work will be. We are a welcoming place for everyone, and if there is anything we can do to create a more comfortable interview experience for you, please let us know.

Category: Software Engineering/QA
Full-time

See What It's Like To Work Here

EF builds innovative experiential learning opportunities for travelers of all ages.  As for culture, we act small while growing big.  Come help us build technology that enhances the way people learn and experience the world.

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