: Senior Director, Product Management: Discovery


The Opportunity

As Head of Product Management, you will have full end-to-end ownership of your respective product as well as lead a team of passionate PMs at various levels. Product teams across Storefront, Mobile, Recommendations and Personalization, Healthcare, Private Brands, Supply Chain, Merchandising, and New Verticals work together to provide a superior customer experience across all channels. Product innovation has been pivotal to the growth of Chewy at this stage. Our teams are constantly striving to find new ways to improve our customers experiences. As a Head of Product Management, you will have the opportunity to contribute to one of the following product areas: core e-commerce funnel, native iOS and Android applications; platforms and tools; or strategic business programs. With an easy to navigate website and highly rated mobile apps, as well as, a detailed order tracking and personalized Pet Profile features, Chewy is aiming to revolutionize the way pet parents shop.

What Youll Do

A day in the life of a Head of Product Management would include but is not limited to:

  • Owning development and communicating the long-term vision and goals that drive strategies for a portfolio of products
  • Recruit, hire, and mentor exceptional product managers and data analysts
  • Influencing investment choices that will provide long-term innovation for the user
  • Guiding cross-functional teams of product managers, engineers, designers, and analysts while playing a key role in organizing and communicating their work across the organization
  • Setting product strategy, prioritizing features, building consensus, and coordinating feature releases and internal/external communications
  • Communicating product strategy and status to key stakeholders across Chewy; developing intake processes for feature enhancement suggestions
  • Taking part in conferences and external activities while also staying up to date on the newest developments within the product world

Things Were Looking For

When evaluating Head of Product Management profiles, we typically look for:

  • 13+ years of Product experience and an advanced degree
  • A history of owning, developing, and communicating long-term vision and goals that drive strategies for a portfolio of products
  • Owning the test-and-learn roadmap to inform the product portfolio
  • Working in a culture of experimentation, learning, and innovation in order to solve user needs within the domain
  • A track record of building high-impact consumer products demonstrating measurable business impact

This provides brief examples of the dynamic and accomplished product department that we have built, it also shows the exciting and innovative strategy were creating to further Chewys success. We have positions available across all verticals and levels so if you dont feel you fit into some of these requirements, please feel free to look at our other openings and apply there. Again, whether youre seeking to build out a revolutionary new feature, further enhance homepage & navigation tools, or guide and manage a group of talented engineers and designers, Chewy has something for you. Do not hesitate to reach out and apply directly as were growing faster by the day.

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].


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Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.