Chewy: Senior Director, HR Business Partner

Our Opportunity:

Chewy is on a mission to become the most trusted and convenient destination for pet parents everywhere. To fulfill that mission as a Senior Director, Human Resources Business Partner, you will work with leaders to drive organizational effectiveness and talent engagement with an emphasis on leading culture change at scale while enabling leaders to build, lead, and develop a diverse, high performing team. As the listening mechanism to and from the business, you will drive cultural initiatives, performance management, engagement, retention, and career development all in an effort to inspire our people to love where they work. To be successful, you must be both strategic and hands-on, motivated by the challenge to build culture at scale, and dedicated to creating customer-centric HR solutions that ensure Chewys long term success. This position is located in our Dania Beach, FL office.

What You'll Do:

  • Define and execute overall HR strategies for specific client groups that drive a high-performing, highly engaged culture.
  • Work with the VPs and Directors to collaboratively set and execute on the long-term vision for key talent initiatives that consistently improve effectiveness and help us achieve our overall business goals; drive future organizational design and change management initiatives to help maintain a high-performing, motivated, and impactful team.
  • Lead and engage with HR COEs and business leaders to build and execute timely, effective, and scalable people programs and processes which will support the business. These include (but are not limited to) team member relations, leadership development, talent assessment, building our hiring brand, diversity planning and succession planning.
  • Lead long-range growth planning that impacts the engagement, performance, training, development, and retention of our workforce.
  • Work with senior management to establish and implement management succession that corresponds to the strategy and objectives of Chewy.
  • Partner with leaders to understand and anticipate hiring and development needs against the capabilities needed to deliver business objectives and support overall business goals
  • Promote our companys Operating Principles throughout each of our offices and ensure that all decisions, programs, and processes are aligned with our core beliefs.
  • Assessing, inspiring, and developing an HR team to create an innovative HR function that supports the organization.
  • Ensuring organizational compliance with all Federal and State laws.

What you'll need:

  • 15+ years of progressive HR Partnership experience and responsibility in fast-paced, high rate-of-change environments.
  • A Bachelors degree and/or Masters in a relevant field and appropriate HR certifications.
  • The proven ability to influence and drive change with executive teams and across agile startup organizations, aligning the people strategy with business goals and growth.
  • Proven success in delivering high-impact people operations programs around performance management, culture, team member engagement and retention.
  • A track record of being a People Ops business partner to executives across a variety of functional areas, and a demonstrated capability.

Employee Testimonials

Bill Poitras
Software Engineer

It’s amazing working with such a diverse group of talented people at Chewy! I really love the culture of fun, collaboration, hard work, and innovation that I’ve seen throughout the company. I especially am impressed the lengths our company strives to wow our customers. I’ve witnessed first-hand how our customer service representatives not only encourage the passion of pet parents, but share their own. I’m grateful for the opportunity to learn so much new technology and the world of e-commerce.

Becca Litwack
Affiliate Marketing Manager

The environment at Chewy is energizing and there is a strong sense of purpose. Our focused attention to the customer leads to great enthusiasm for the work we get to do. There is real comradery on the teams as well – our team frequently lunches together which lends to a friendly work environment, collaboration, and innovation. Having dogs in the office doesn’t hurt either!

Shantesh Kanekar
Director of Software Engineering

The company known for best in class Customer Service knows how to keep its internal customers (our team members) happy, too. There is a positive energy and vibe the moment you set foot in the office. The workforce at Chewy is a vibrant mix of diversity in all aspects but one thing that is common is the shared belief of being the best in class at whatever job function one is in.

Chris Foley
Senior Software Development Manager

Working at Chewy is fast-paced, challenging, and very fulfilling. Each person here has the opportunity to have a profound effect on how we wow both our internal and external customers. We place a very high value on customer service here at Chewy and regardless of what you are working on, the customer satisfaction is always going to be #1. By everyone working towards the same common goal, teamwork organically happens in everything we do.