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560 Jobs Listed
Franklin |

Headquartered in the Boston area, Interactions, LLC is the world’s largest independent AI company.   We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries.   Leading global brands in a variety of industries rely on Interaction’s conversational AI technology to communicate with their customers every day. 

At Interactions we are committed to transforming customer experience and passionate about the professional and personal development of our talented and enthusiastic team. We endeavor to create opportunities that...

Franklin |

Interactions is changing the way brands and consumers communicate by providing effective, efficient, and natural conversational intelligence.  We operate at the intersection of customer experience and AI – two of today’s most innovative and dynamic industries.  Leading global brands in a variety of industries rely on Interaction’s conversational AI technology to communicate with their customers every day. Conversational systems are our core business and the Interactions Intelligent Virtual assistant platform processes billions of utterances a year for numerous Fortune 500 customers. ...

Boston |

Location: Boston

Overview: 

Profitero is at the forefront of the eCommerce revolution, providing brand manufacturers with analytics and insights that help them sell more products on Amazon, Walmart.com and other leading eCommerce sites. We’re more than doubling our eCommerce business every year and looking for smart, professional people to fuel our momentum and help us grow even faster. Profitero is growing 100% annually and is expanding its Customer Success team. As a Customer Deployment Manager you will be the technical lead for our customers and...

Boston |

The Growth Success Manager will join a team focused on nurturing the growth and retention of Klaviyos smallest customers. You thrive on data. Supporting a customer base of thousands of emerging ecommerce brands brands, youll identify segments that need support and development, and work with the team to drive adoption and success for those customers.


We are looking for CSMs who are passionate about providing the best experience to customers who are scaling their businesses with Klaviyo. This is a great opportunity for someone...

Boston |

As a Manager, Customer Success - Onboarding you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or Customer Success Managers) in a fast-paced and rapidly changing environment. You will work closely with the other Customer Success Team-Leads and the Vice President of Customer Success to help build a team of highly successful Customer Success Professionals who are able to execute exceptional...

Cambridge |
Quick Base provides a cloud-based platform that empowers problem solvers to quickly turn ideas for better ways to work into apps that make their organizations more efficient. For nearly 20 years, people of all technical backgrounds have been using the Quick Base platform to create solutions that streamline processes, capture real-time data, and improve company operations while working in concert with existing IT systems. Based in Cambridge, MA and a former division of Intuit, Quick Base has a 6,000+ customer universe of app-enabled businesses that spans all industries and company...
Framingham |

The Opportunity:

Our Launch Success Managers are responsible for ensuring our customers launch the world’s best recognition cultures. Our Launch Success Managers work directly with customers to ensure they are led through the program goals definition, program design, configuration and adoption phases successfully in order to tee the customer up for success.  It is the Launch Success Manager’s role to ensure the program is effectively communicated and driven within the client company.  In addition, they are responsible for directing the program launch, adoption...

Framingham |

The Opportunity:

Our Customer Success Team is responsible for ensuring our customers receive an outstanding customer experience and meet their business goals. Customer Success Managers and Specialists partner together with a shared goal of providing our customers with an exceptional experience with their programs using Workhuman’s product suite. They are committed to working with customers throughout the customer’s lifecycle and ensuring each one receives the maximum value from our solution.  We work with our customers to build relationships, learn about their...

Cambridge |

Computer Vision / Machine Learning Engineer

The role: 

We have the largest annotated dataset for the construction industry ever assembled with all of its real world attributes: dirty, unexplored, and rich. This role is for you if you want hands-on experience with ML on image, speech, and video data. We are looking for someone excited to design, train, apply and evaluate the latest deep learning models on customer data within our cloud based research and production environments. The goal is to generate...

Framingham |

The Opportunity:

Our Customer Success Managers are responsible for ensuring our customers receive an outstanding customer experience. Our Customer Success Managers work directly with production customers to enhance their overall user experience with Workhuman. They are committed to working with customers throughout the customer’s lifecycle and ensuring each customer receives maximum value from our solution.  We work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives.

...
Boston |

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps restaurants operate more efficiently and connect with their customer base in new and innovative ways. Were growing fast and have a customer base comprised of cafes, restaurants, bars and nightclubs across the country. We work hard and care about our customers success and we have a lot of fun doing it. As a startup, we move fast and have a lot of opportunity for career growth, so if youre passionate about...

Boston |

Were not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, theres a place for you at Toast. Weve 86d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on...

Providence |

ABOUT THE ROLE

Implementation Specialists are primarily responsible for installing customer hardware, backend configuration, programming menus into the point-of-sale, migration of payment processing, and point of sale training. Because of the highly technical nature of our product onboarding, the Implementation Specialist must also validate the solution design, hardware, and network configuration for our customers.

Responsibilities:

  • Coordination of payment processing relationship from prior VAR and 3rd party...
Providence |

ABOUT THE ROLE

Implementation Project Managers are primarily responsible for overseeing the steps of a customer's Upserve onboarding: installation of customer hardware, configuration and programming of menus in the point-of-sale, and migration of payment processing. Implementation Project Managers serve as the main point of contact for customers and are responsible for getting new accounts across the Implementation finish line.

Responsibilities:

  • Conducting kick-off calls with customers to outline processes and manage...
Providence |

ABOUT THE ROLE

The Customer Implementation Coordinator role assists the Implementation team to ensure a restaurant's smooth transition onto the Upserve platform. The Implementation Coordinator provides an outstanding customer experience that is driven by industry knowledge, technical expertise, and the urgency to meet our customers' needs.

Responsibilities:

  • Assist with various backend configurations including menu, settings, and credit card processing
  • Assist with consultations, walkthroughs, and trainings to...
Framingham |

The Opportunity:

As a Product Data Analyst, you'll be expected to quickly build technical and content expertise while working across a variety of high-impact projects. We are in rapid expansion mode and are building the analytics capabilities needed to shape and execute on our vision and plan for taking our user experience and offering to the next level, further differentiating us in the space and supporting our overall business growth. This role is embedded with Product Management and is responsible for delivering product insights that drive optimization,...

Boston |

AppNeta is a fast-growing global technology company that is taking advantage of the massive performance monitoring marketplace sized by Gartner as $2.2B in 2019. AppNeta has been named five times to the Inc. 5000 Fastest-growing Private Companies list, and has won numerous awards for company culture, including Inc. Magazine and BBJs Best Places to Work and BostInnos Coolest Companies.

The Job

We are looking for a self-driven and ambitious individual with experience working with sophisticated name-brand enterprise technology companies.

The...

Boston |

AppNeta is a fast-growing global technology company that is taking advantage of the massive performance monitoring marketplace sized by Gartner as $2.2B in 2019. AppNeta has been named five times to the Inc. 5000 Fastest-growing Private Companies list, and has won numerous awards for company culture, including Inc. Magazine and BBJs Best Places to Work and BostInnos Coolest Companies.

The Job

We are looking for a self-driven and ambitious individual with experience working with sophisticated name-brand enterprise technology companies.

The...

Franklin |

Let me tell you about an artificial intelligence (AI) company that you probably have never heard of, but you will.  As a matter of fact, this company is the world’s largest independent AI company and it’s headquartered in the Boston area.  We operate at the intersection of customer experience and AI – two of today’s hottest and most dynamic industries.

Interactions’ mission is to create amazing customer experiences by advancing AI technology that understands and engages on a human level.  The human element of what we do not only relates to how we differentiate...

Cambridge |

Company Description

Tamr is the enterprise-scale data unification company trusted by industry leaders like GE, Toyota, Thomson Reuters, and GSK. The companys patented software platform uses machine learning supplemented with customers knowledge to unify and prepare data across myriad silos to deliver previously unavailable business-changing insights. With a co-founding team led by Andy Palmer (founding CEO of Vertica) and Mike Stonebraker (Turing Award winner) and backed by founding investors NEA and backed by founding investors NEA and GV, Tamr...

Boston |

As a Manager, Customer Success you will manage one of our Customer Success teams and be responsible for interviewing, hiring, evaluating, training, coaching, and leading a team of new and established Customer Success Professionals (Support, Onboarding Specialists or Customer Success Managers) in a fast-paced and rapidly changing environment. You will work closely with the other Customer Success Team-Leads and the Director of Customer Success to help build a team of highly successful Customer Success Professionals who are able to execute exceptional customer service to our...

New York |
Who We Are:

JOOR is disrupting the fashion industry and thats not just marketing speak. So many of the people who come to JOOR are looking to work for a tech company with a unique and interesting challenge. Well, JOOR offers this and more. Backed by Battery Ventures, Canaan Partners & ITOCHU, JOOR is a Series C start-up that provides the world's most recognized brands and retailers with a digital wholesale management platform that transforms the way these businesses work.

With a CEO recently named a Women to Watch in 2020 by Luxury Daily...

Boston |

Do you have a desire to be an integral part of a growing and dynamic team and an emerging leader in their space?

Anaqua helps corporations and law firms turn intellectual property into competitive advantage. Our software platform, ANAQUA, unifies the critical tools, best practice workflows, data, documents and services into one efficient, intelligent environment so our clients operate more efficiently and make better decisions faster. Nearly a million IP professionals in over 150 countries use ANAQUA to manage more than a billion dollars in intellectual assets. Many of the best...

Boston |

Overview

ERT is currently searching for a Director, Clinical Data Management based in our Boston, MA office. This exciting opportunity will play a critical role in developing and implementing departmental strategies and ensure high customer satisfaction with the data product provided by ERT to our client groups. In this role you will be responsible for:

  • Monitor the productivity and quality of the Clinical Data Management team.
  • Develop methods to track and report key performance indicators such as team productivity,...
Tewksbury |

TimeTrade is growing and thats great news for you! We are looking for someone to add to our Service Delivery team. We dont want just any someone, we want extraordinary!! Are you vibrant, hard working, and looking for a new challenge? Are you great with customers? Do you thrive in a multi-taking environment? We want someone who enjoys helping others and is open to being helped; someone who knows how to self-manage their tasks and time and works well independently and in a team. We need a technically skilled fast learner with the ability to know when to make a decision and...

Westwood |

PURPOSE:

The Predictive Indexthe talent optimization leaderis an award-winning best place to work (Inc., Glassdoor, Boston Business Journal, The Boston Globe).

Our mission is Better work, better world," and we take great pride in PIs power to supercharge workplace relationships and culture to achieve the unthinkable. Were our own best case study! Youll be working toward a mission that inspires you, and youll be surrounded by fun, smart, driven people day in and day out.

Theres a reason more than 7,500 companiesincluding Nissan, Citizens Bank, Drift,...

Boston |

Are you an energetic, self-motivated strategic thinker who knows what it means to be customer obsessed? Are you an individual who is passionate about helping others achieve their health and fitness goals? Are you seeking a workplace with a rewarding mission and results driven environment?


ASICS Digital is looking for a Senior CRM Marketing Manager to support our fitness apps: Runkeeper & ASICS Studio. Engaging millions of users, our apps attract fitness enthusiasts who may be starting a new routine, training for their...

New York |

Solutions Architect - Pivotal Cloud Foundry Solutions

PIVOTALS STORY (VIDEO)

As a recognized leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the worlds most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation developers...

Boston |

Full-time, Boston, US

Hurry up! Weve got a dream to build!

BlueConic is a fast-growing SaaS startup in search of that unique individual who blends a customer service attitude with technical problem solving. If you love happy customers as much as you love technology, youre going to be a great Customer Success Engineer. We need you to come help customers use BlueConic to meet and exceed their marketing goals.

The team you will join is changing digital marketing every single day and weve got the data to prove it! In addition to...

New York |

About the Role

SevenRooms is hiring for a Director, Customer Success to lead our Restaurant Success function. In this role, you will be responsible for guiding, mentoring, and hiring members of the Customer Success team, while also providing our clients with a fantastic experience on our platform. You will lead strategic initiatives aimed at maximizing adoption, retention, and overall customer lifetime value for our clients. We are looking for someone who is passionate about the customer experience, is metrics-driven, and will help reinforce our customer-first...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

CarGurus...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

CarGurus...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

At CarGurus...

Cambridge |

Meet CarGurusthe #1 most visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

We're...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

On the...

Cambridge |

Meet CarGurusthe #1 most visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

The goal of...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

We're...

Cambridge |

Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted and transparent automotive marketplace where its easy to find great deals from top-rated dealers.

Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data and its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms and innovative data analytics, we provide unbiased validation on pricing, dealer reputation and vehicle history.

Are you...

New York |

About Us VIDEO

Founded in 2013, Pivotal Software, Inc. combines our leading cloud-native platform, tools, and methodology to empower the worlds largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.

You

As a data scientist on Pivotals Data Science team, youll be working on a wide variety of data problems for...

Boston |

Klaviyo is looking for a director to lead our support team. Our customers are highly driven and motivated entrepreneurs and marketers at high growth brands who want counterparts at Klaviyo comfortable talking about the nuances of our product and marketing strategy. Every Klaviyo that joins our support team is taught and tested on our product, marketing strategies and our voice -- its critical that were experts. We want to wow them from the first time they find out about us to the day they retire from their business -- and everyone at Klaviyo is responsible for delivering...

Boston |

Love dogs? This is the place for you!

About us

Discover your dog more than fur deep with the most comprehensive DNA test on the market. Designed by world leaders in dog genetics, in partnership with Cornell University, the Embark DNA Test tells owners what breeds make up their pets, how to prevent future possible health problems, and what features and traits their pet might have. Help us end preventable disease in dogs and improve the lives of pets and their people through genomics.

Embark is the only dog DNA test using a research-grade DNA microarray...

New York |

At Feather, our mission is to transform peoples relationship with material goods to create a healthier and happier planet. Youll join a fast-paced, innovative team whose passion lies in delighting customers and helping people live light.

Feather is seeking a Data hire to work closely with our leadership team and investors to help drive the strategic direction of the company.

Youre a great fit if youre happy to get your hands dirty but also understand strategy and have the desire to build a team as we scale.

What youll be doing:

  • Use...
New York |

About the Role

SaaS is on our mind; hospitality is in our heart.

We are looking for a passionate Customer Success Manager who will help us ensure the long-term success of our customers. You will be there to support them once the contract is signed, through the deployment, training, and onboarding, and the entire lifecycle of the client. You love hospitality and have possibly even worked with restaurants before. You are intrigued by operations and logistics and solving the next puzzle. You are organized, love to multitask, seek challenges, excitement and a...

Boston |

Spotify Lab Locations - New York, Boston, London

Areas of expertise: Machine Learning, Language Technologies, Information Retrieval, Human-Computer Interaction, Algorithmic Bias

Spotifys mission is to unlock the potential of human creativityby giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. We are looking for Research Scientists for Spotifys Personalization organization.

Personalization is a high impact team that is building the next generation technologies...

Boston |

Spotify Lab Locations - New York, Boston, London

Areas of expertise: Machine Learning, Language Technologies, Information Retrieval, Human-Computer Interaction, Algorithmic Bias

Spotifys mission is to unlock the potential of human creativityby giving a million creative artists the opportunity to live off their art and billions of fans the opportunity to enjoy and be inspired by it. We are looking for Research Scientists for Spotifys Personalization organization.

...
Boston |

The Personalization team makes deciding what to play next on Spotify easier and more enjoyable for every listener. We seek to understand the world of music and podcasts better than anyone else so that we can make great recommendations to every individual person and keep the world listening. Every day, hundreds of millions of people all over the world use the products we build which include destinations like Home and Search as well as original playlists such as Discover Weekly and Daily Mix. Were a team of technologists, product insight experts, designers, and product managers in...

Boston |

The Personalization team makes deciding what to play next on Spotify easier and more enjoyable for every listener. We seek to understand the world of music and podcasts better than anyone else so that we can make great recommendations to every individual person and keep the world listening. Everyday, hundreds of millions of people all over the world use the products we build which include destinations like Home and Search as well as original playlists such as Discover Weekly and Daily Mix. Were a team of technologists, product insight experts, designers, and product managers in Boston...

Boston |

"The Personalization team makes deciding what to play next on Spotify easier and more enjoyable for every listener. We seek to understand the world of music and podcasts better than anyone else so that we can make great recommendations to every individual person and keep the world listening. Everyday, hundreds of millions of people all over the world use the products we build which include destinations like Home and Search as well as original playlists such as "Discover Weekly" and Daily Mix. We're a team of technologists, product insight experts, designers, and product managers in...

Boston |

The Personalization team makes deciding what to play next on Spotify easier and more enjoyable for every listener. We seek to understand the world of music and podcasts better than anyone else so that we can make great recommendations to every individual person and keep the world listening. Everyday, hundreds of millions of people all over the world use the products we build which include destinations like Home and Search as well as original playlists such as "Discover Weekly" and Daily Mix. We're a team of technologists, product insight experts, designers, and product managers in Boston...

Boston |

The Personalization team makes deciding what to play next on Spotify easier and more enjoyable for every listener. We seek to understand the world of music and podcasts better than anyone else so that we can make great recommendations to every individual person and keep the world listening. Every day, hundreds of millions of people all over the world use the products we build which include destinations like Home and Search as well as original playlists such as Discover Weekly and Daily Mix. Were a team of technologists, product insight experts, designers, and product managers in Boston,...

Boston |

The Personalization team makes deciding what to play next on Spotify easier and more enjoyable for every listener. We seek to understand the world of music and podcasts better than anyone else so that we can make great recommendations to every individual person and keep the world listening.

Everyday, hundreds of millions of people all over the world use the products we build which include destinations like Home and Search as well as original playlists such as "Discover Weekly" and Daily Mix. We're a team of technologists, product insight experts, designers, and product managers in...

Boston |

The Personalization team makes deciding what to play next on Spotify easier and more enjoyable for every listener. We seek to understand the world of music and podcasts better than anyone else so that we can make great recommendations to every individual person and keep the world listening.

Everyday, hundreds of millions of people all over the world use the products we build which include destinations like Home and Search as well as original playlists such as "Discover Weekly" and Daily Mix. We're a team of technologists, product insight experts, designers, and product managers in...

Boston |

The Personalization team makes deciding what to play next on Spotify easier and more enjoyable for every listener. We seek to understand the world of music and podcasts better than anyone else so that we can make great recommendations to every individual person and keep the world listening.

Everyday, hundreds of millions of people all over the world use the products we build which include destinations like Home and Search as well as original playlists such as "Discover Weekly" and Daily Mix. We're a team of technologists, product insight experts, designers, and product managers in...

Boston |

Company Overview

iboss is a cloud security company that provides organizations and their employees secure access to the Internet on any device, from any location, in the cloud. This eliminates the need for traditional security appliances, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by over 190 issued and pending patents and more than 100 points of presence globally, iboss protects more than 4,000 organizations worldwide. The Company is headquartered in Boston, MA, and has operations...

Cambridge |

The Opportunity

Hult International Business School is seeking a motivated customer-service oriented professional as a Visas and Compliance Coordinator.

Under minimal supervision, this position will be responsible for all activities in support of providing seamless and exceptional service to the universitys international population. This position will be the key contact and resource to ensure a positive student experience at the onset. Working very closely with Student Services, Academics, and Registrar, this position will liaise with stakeholders to accurately...

Cambridge |

Traveler Support Specialist
EF Go Ahead Tours
Cambridge, MA USA

At EF Go Ahead Tours we believe youre never too old to be a student of the world. For over 25 years we have guided individuals across the globe through carefully crafted group travel. Our travelers range from young professionals to retirees, solo travelers to entire families, travel enthusiasts to those stepping off their first flight. We believe that the best way to learn about the world is to experience it. Every day we come to work hoping to help as many...

Cambridge |

Traveler Support Specialist - Spanish Speaking
EF Educational Tours

Boston, MA


Your Role

As a Traveler Support Specialist for EF Educational Tours, you are the primary resource for parents as they navigate the process of sending their students abroad. You will manage all aspects of the customer life cycle, by providing our travelers and their parents with information from initial tour enrollment, to preparing for departure, right up to the tour itself. This phone-based role will allow you to combine...

Cambridge |

Traveler Support Specialist
EF Educational Tours

Boston, MA


Your Role

As a Traveler Support Specialist for EF Educational Tours, you are the primary resource for parents as they navigate the process of sending their students abroad. You will manage all aspects of the customer life cycle, by providing our travelers and their parents with information from initial tour enrollment, to preparing for departure, right up to the tour itself. This phone-based role will allow you to combine your sales instincts...

Cambridge |

Travel Support Coordinator

EF High School Exchange Year

Cambridge, MA

The Opportunity

Do you have a passion for international travel and student exchange? Do you work well under pressure? Are you detail oriented, deadline driven and a great team player? If so, you might be an ideal Travel Support Coordinator for the High School Exchange Year Travel Support Team. We are looking for organized, detail...

Cambridge |

Travel Operations Coordinator
Cultural Care Au Pair
Cambridge, MA USA

About Cultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for both parties...

Cambridge |

Tour Experience Manager
EF Explore America
Cambridge, MA

Synopsis

EF Explore America is part of EF Education First, the worlds largest privately owned company specialized in education and travel. EF Explore America helps teachers create experiential learning opportunities for their students through travel across the U.S and Canada.

The Role

The Tour Experience Manager is responsible for managing a unique portfolio of tours in North America. By collaborating closely with colleagues...

Cambridge |

Shipping and Logistics Coordinator
EF Education First
Cambridge, MA USA

Are you upbeat and outgoing, can work well in a team and enjoy sharing new ideas? Do you consider yourself flexible, able to switch gears on a moments notice? Have you worked in a customer service, operations, or logistics role? If so, you could be a perfect fit for our Shipping & Logistics team at EF, Education First, the world leader in international education.

The Role

Main responsibilities of this role include supporting internal clients by...

Cambridge |

Rewards Concierge
EF High School Exchange Year

Do you like to help people make decisions and execute a plan? Do you like to make dreams come true? Are you organized with an eye on developing and improving systems?

If you answered yes to these questions, a role as a Rewards Concierge may be right for you.

The Role:

  • Provide exceptional customer service to internal customers looking to redeem rewards earned through a loyalty program
  • Work with a team to book flights and order merchandise
  • ...
Cambridge |

Program Support Advisor, EF Gap Year
Cambridge, MA

Who you are:

A passionate leader, driven by creating a fantastic customer experience and eager to mentor students who are on a journey of personal growth and career development. You are able to understand and empathize with students and their parents during an important transformational time in their life, cheering them on and coaching them through challenges while motivating them to create and achieve personal goals and celebrate their wins.

Who we are:

...
Cambridge |

Product Manager
EF Explore America
Cambridge, MA

The Opportunity

As an EF Explore America Product Manager, you are responsible for managing a portion of the EF Explore America tour portfolio. You will oversee the development and improvement of your group of tours, including the management of all corresponding product resources (i.e. SharePoint materials, Day by Days, trainings, etc). You will work closely with various teams across the business to gather insights and recommend informed, thoughtful decisions for your tours. You...

Cambridge |

Outreach and Engagement Manager
EF High School Exchange Year
Cambridge, MA, USA

The Opportunity

Are you searching for a way to have a positive impact on others by broadening their horizons and experiences through travel opportunities? Do you believe the best way to learn another culture and lifestyle is by immersing yourself in it? Have you personally enhanced your worldview and skillset by traveling abroad? Do you seek to help connect others in meaningful ways, but dont see yourself excelling in a sales-oriented environment? EF High School Exchange...

Cambridge |

Operations Support Specialist
EF Explore America
Cambridge, MA

EF Explore America is part of EF Education First, the worlds largest privately-owned company specialized in education and travel. EF Explore America helps teachers create experiential learning opportunities for their students through travel across the U.S and Canada.

The Role

The Operations Support Specialist is responsible for supporting internal day-to-day activities and improve productivity in our growing business. This position is a multi-function...

Cambridge |

We are seeking an Operational Safety and Incident Response Manager to our Boston office. You will be part of the Tours Safety and Incident Response Team who are based in Zurich, and report to the Director of Safety and Incident Response. This team is responsible for customer risk management, focusing on proactive operational safety measures and the planning and execution of crisis management measures.

As an Operational Safety and Incident Response Manager, you are responsible for the driving and oversight of regional operational safety initiatives...

Cambridge |

Logistics Coordinator
EF Educational Homestay Programs/Language Travel

January August (Full Time Seasonal Role)

Are you detail orientated? Do you have a mind for numbers, and are excited by planning logistics? Are you looking to start your EF Career?

Join our Central Team in working with staff/student transportation and producing daily field trips for students traveling to North America from Europe and Asia.

The Role
In this dynamic role, you will have the opportunity to work in...

Cambridge |

Do you enjoy meeting new people and exploring new places?

Do you thrive in ever-changing environments and excel under pressure?

Are you passionate about helping young travelers learn more about the world and themselves?

If you answered yes to the above, youve come to the right place!

At EF, the role of a Tour Director is both challenging and rewarding. Tour Directors work alongside EF to help students and teachers from North America discover the world through educational travel. No two days are ever the same, and there is never a dull moment on tour.

...

Cambridge |

If you are passionate about office culture, love to deliver exceptional service and experiences, and thrive when others are relying on you, we want to meet you!

As Employee Experience Coordinator, your main duty will be to assist and support our community of 1,000+ employees at EFs North American headquarters. You will be a central figure on campus, flawlessly executing our front desk and office-wide processes while maintaining high productivity and a level head in stressful situations.

This role requires constant interaction with all of EFs stakeholders: staff, customers,...

Cambridge |

Do you like to build strong teams, train staff and help them grow? Have you ever looked at a large-scale event and seen areas for improvement? Do you like working in a fluid environment? Have you ever worked at or managed a summer program, summer camp, or college orientation program?

If you answered yes to one or more of these questions, a role as Director of Summer Programs at EF High School Exchange Year may be right for you.

The Role:

  • Provide oversight and guidance for a fulltime team of two that run day-to-day operations for two summer programs serving 3,000...
Cambridge |

Director of Academic Management North America

Are you ready for the next step in your academic management career? If you have experience in International Education management, this is your opportunity to step up and oversee the academic management of 14 Language centers.

EF Education First is looking for a new Director of Academic Management. Based in Boston, you will be responsible for the management of academic operations of our schools in the USA and Canada.

Your role is key into creating and maintaining the highest academic standards in...

Cambridge |

Account Manager Account Services Team
Cultural Care Au Pair
Cambridge, MA

Please submit a cover letter with your application.

About Cultural Care:

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. We build global families by bringing together international visitors with American host familiesproviding meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally...

New York |

About the Role

Youre a rising payroll expert with a passion for guiding others toward excellent payroll practice. Youre a natural problem solver and relationship builder. You enjoy partnering with other resident experts.

Were looking for a Payroll Operations Specialist to assist the Payroll Operations team with daily ongoing support of our payroll clients. In this role, you'll be bringing your passion for payroll to craft, study, and troubleshoot our clients' payroll experience. The team will depend on you as a critical partner in the effort to support and...

New York |

In the Benefit Sales Consultant role, you function as a key player in the Namely sales process. As a partner to the Account Executives, your role is to get prospective clients excited about Namelys Benefit Consulting services. As the expert on the employee benefits industry, you will uncover and solve prospective clients challenges by consulting on best practices around benefits plan design, management of employee benefits, and employee engagement.

Responsibilities

  • Effectively positioning Namely value story with prospective clients

  • ...

New York |

Why SecurityScorecard

SecurityScorecard's SaaS based platform enables enterprises to instantly rate and understand the security risk of companies, non-intrusively and from an outside-in perspective. We use an A-F rating scale. Companies with a C, D or F rating are 5 times more likely to be breached or face compliance penalties than companies with an A or B rating. Our platform is used by nearly 1,000 customers for use-cases including self monitoring, vendor risk management, cyber insurance, board reporting, and M&A.

Headquartered in New York City, we are...

New York |

Ordergroove is a commerce technology platform that enables brands and omnichannel retailers to achieve what we call Relationship Commerce - shifting their consumer interactions from one-and-done transactions to long-lived, highly profitable relationships. Our unique combination of powerful technology and proprietary data and analytics, is helping some of the largest brands in the world transform their retail experiences across channels.

Were hiring Account Managers who will be responsible for the management and...

Wakefield |

Summary:
The Analytic Consulting Group partners with internal and external clients and data providers, leveraging predictive analytics and advanced statistical techniques to drive strategic thought and effective decision making. The Director, Statistics plans, manages and controls the activities of teams of statisticians that provide advanced statistical solutions for our clients.

Responsibilities:
Collaborate with internal and external stakeholders to understand the client's business situation and develop data driven statistical...

New York |

ABOUT HOPPER


At Hopper, were on a mission to make booking travel faster, easier, and more transparent. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the worlds fastest-growing travel app -- one that enables our customers to save money and travel more. With over $235M CAD in funding from leading investors in both Canada and the US, Hopper is primed to continue its path toward becoming the go-to way to book travel as the world continues its shift to mobile....

Cambridge |

ABOUT HOPPER


At Hopper, were on a mission to make booking travel faster, easier, and more transparent. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the worlds fastest-growing travel app -- one that enables our customers to save money and travel more. With over $235M CAD in funding from leading investors in both Canada and the US, Hopper is primed to continue its path toward becoming the go-to way to book travel as the world continues its shift to mobile....

Boston |

Senior Strategy Analyst, Competitive Intelligence

Are you looking to join a team that is developing truly cutting-edge capabilities? Are you excited about the opportunity to unlock the power of Big Data assets? Would you enjoy being part of developing one of Wayfairs crucial competitive advantages? Are you excited about the opportunity to become a thought leader on Wayfairs rapidly evolving competitive landscape?

Competitive Intelligence focuses on optimizing Wayfairs strategic positioning within the rapidly evolving competitive e-commerce landscape. This...

Boston |

Overview:

The Analytics Product Management teams mission is to create best in class Analytics Solutions & Platforms at an enterprise level for the Wayfair business. This includes leading the planning and development of new tools, features, self-service BI, and advanced analytics capabilities. The team works closely with analysts and business stakeholders to deliver fast, actionable, intuitive platforms that power data-driven decision making across the entire organization.

We have built several custom analytics platforms that serve as the internal...

Boston |

Web Analytics Manager/Sr. Manager

Wayfair Analytics is the engine that powers an enterprise obsessed with data. The Wayfair websites generates over 100M clicks from the millions of customers that visit our sites every day to discover and purchase home goods. The Web Analytics team is focused on understanding and optimizing customer behavior as a key enabler for the company to move fast and iterate quickly on big business problems. We swing big, knowing our customers wont benefit from micro optimizations . With a specific focus on our customer facing sites, the (Sr...

Boston |

Wayfairs Data Science team builds the algorithmic systems that drive our business. With 7 expansive workstreams (Pricing, Personalization & Recommendations, Merchandising, Marketing, B2B, Computer Vision, and Operations), and more than 20 specialized subteams, our projects span from enormously broad to minutely specific. The projects that our teams work on are driven from the ground up we look for entrepreneurial individuals that want to take ownership over their own agenda and thrive in a collaborative team environment. Take for example (1) determining how to implement AR...

Boston |

Wayfairs Data Science and Machine Learning teams build the algorithmic systems that drive our business. Specifically, the Computer Vision team aims to get the customer what they want without needing words. Take for example determining how to implement AR technology to improve the shopping experience. The projects that this team works on are driven from the ground up, so we look for entrepreneurial individuals that want to take ownership over their own agenda and thrive in a collaborative team...

Boston |

Wayfair Analytics is the engine that powers an enterprise obsessed with data. We move fast, iterating quickly on big business problems. We work smart, applying technology to unlock insights and provide outsized value to our customers. We swing big, knowing our customers wont benefit from micro optimizations. Leveraging the largest data set for products sold in the Home space, this team treats data as an asset and determines how to maximize its business value and extend our competitive advantage.

At their core, Data Engineers at Wayfair are strong technical individuals who enjoy...

Boston |

Wayfair Analytics is the engine that powers an enterprise obsessed with data. We move fast, iterating quickly on big business problems. We work smart, applying technology to unlock insights and provide outsized value to our customers. We swing big, knowing our customers wont benefit from micro optimizations. Leveraging the largest data set for products sold in the Home space, this team treats data as an asset and determines how to maximize its business value and extend our competitive advantage.

At their core, Data Engineers at Wayfair are strong technical individuals who enjoy...

Boston |

Wayfairs Data Science team builds the algorithmic systems that drive our business.

With 7 expansive workstreams (Pricing, Personalization & Recommendations, Merchandising, Marketing, B2B, Computer Vision, and Operations), and more than 20 specialized subteams, our projects span from enormously broad to minutely specific. The projects that our teams work on are driven from the ground up we...

Boston |

Wayfair Analytics is the engine that powers an enterprise obsessed with data. We move fast, iterating quickly on big business problems. We work smart, applying technology to unlock insights and provide outsized value to our customers. We swing big, knowing our customers wont benefit from micro optimizations. Leveraging the largest data set for products sold in the Home space, this team treats data as an asset and determines how to maximize its business value and extend our competitive advantage.

At their core, Data Specialists at Wayfair are strong technical individuals who enjoy...

Boston |

At their core, Senior Business Intelligence Analysts at Wayfair are strong in quantitative analysis, enjoy coding but also want to balance that with their interest in business. They think critically to tackle complex challenges, thrive in a fast-paced environment and are seeking a high-growth opportunity where they will have an immediate impact on day one. There are significant opportunities for new team members to emerge as leaders, taking on additional projects and responsibilities with strong performance.

Each senior analyst is aligned with a line of business either focused on...

Boston |

Senior Web Analytics Analyst

At their core, Senior Business Intelligence Analysts at Wayfair are strong in quantitative analysis, enjoy coding but also want to balance that with their interest in business. They think critically to tackle complex challenges, thrive in a fast-paced environment and are seeking a high-growth opportunity where they will have an immediate impact on day one. There are significant opportunities for new team members to emerge as leaders, taking on additional projects and responsibilities with strong performance.

Each senior analyst...

Boston |

Wayfair Analytics is the engine that powers an enterprise obsessed with data. We move fast, iterating quickly on big business problems. We work smart, applying technology to unlock insights and provide outsized value to our customers. We swing big, knowing our customers wont benefit from micro optimizations. Leveraging the largest data set for products sold in the Home space, this team treats data as an asset and determines how to maximize its business value and extend our competitive advantage.

The Data Solutions Managers are hands-on technical leaders who architect, design...

Boston |

Wayfairs Data Science and Machine Learning teams build the algorithmic systems that drive our business. Specifically, the Computer Vision team aims to get the customer what they want without needing words. Take for example determining how to implement AR technology to improve the shopping experience. The projects that this team works on are driven from the ground up, so we look for entrepreneurial individuals that want to take ownership over their own agenda and thrive in a collaborative team...

Boston |

The Wayfair Data Science & Machine Learning team builds algorithmic products that impact some of the most important areas across the business: Customer Sales & Service, Marketing, Merchandising, Storefront Personalization and more. The team consists of over 150 Data Scientists and Machine Learning Engineers who work closely with their partner business functions and other teams within Engineering to build & implement machine learning solutions to evolve how Wayfair does its business. Wayfair is a very data-driven company and the Data Science & Machine Learning team plays a...

Boston |

Wayfair Data Science powers automation & decision support across all Wayfair business units. Our algorithms tackle a varied & broad spectrum of challenges in the Wayfair marketplace; from empowering suppliers to easily add products to our catalog, to enabling our customers to discover and purchase a vast & diverse assortment of home goods.

One of Wayfair s strategic priority is to continue expanding out vast assortment of home goods while ensuring our customers can always find the products that meet their needs. Given the growing volume of searches paired with a...

Boston |

Global Head of Global Competitive Intelligence

Do you believe in the power of big data to meaningfully shape business decisions across an organization? Are you excited about cultivating a massive, highly dynamic, proprietary data asset central to Wayfairs business strategy and operations? Are you a visionary and problem solver with a bias toward action and results? If so, you may be the perfect fit for an exciting role at Wayfair.

Since its inception just over two years ago, the Competitive Intelligence team has quickly become engrained in many mission...

Boston |

Wayfair Analytics is the engine that powers an enterprise obsessed with data. We move fast, iterating quickly on big business problems. We work smart, applying technology to unlock insights and provide outsized value to our customers. We swing big, knowing our customers wont benefit from micro optimizations. Leveraging the largest data set for products sold in the Home space, this team treats data as an asset and determines how to maximize its business value and extend our competitive advantage.

Data Architects are hands-on technical leaders who architect, design and deliver...

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