: Senior Director, CRM
60 State Street, Suite 800
Boston, MA 02109

Employee Testimonials

Ellen Thompson Pluralsight

Video

The Opportunity 
The Senior Director of CRM  will be responsible for the strategy and management of the technical product teams that support our Marketing, Sales, Success & Service, and Author teams including the engineering team supporting various platforms.  

These teams are part of delivering on the most crucial work aligned with achieving Pluralsight’s annual objectives. This person will lead a team of 20+ individuals to ensure we have a consolidated product roadmap and a strategy for fulfilling business demands today and for the future. This individual must excel at leading teams and thrive in an environment where this person is given freedom to lead while also being held accountable for results.
 
Who you are:

  • You are a self-starter. You like to understand the expected outcome, get the context, and then work entrepreneurially to get it done.
  • You are an amazing communicator and effective influencer. People trust and follow you.
  • You don’t see problems, you see opportunities and are energized by coming up with multiple solutions to solve challenges
  • You think about the tradeoffs between risk tolerance and common sense 
  • You understand how to navigate complex business and interpersonal  issues in a fast paced environment
  • You love product strategy and how to adapt frameworks to meet the needs of the technical and business needs

What you’ll own:

  • Actively drives the development life-cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support.
  • Identify and lead the implementation of new solutions across our customer lifecycle teams to ensure that they organized and delivered in a way to achieve maximum business value
  • Partner with business leaders globally to translate their business priorities into technical solutions, drive simplification and alignment across existing product teams
  • Work in an agile environment to lead a team that develops high quality, well-tested solutions which meet/exceed the project timelines and objectives
  • Collaborate with internal and external partners for the definition, planning, modeling, governance, and implementation of sales technology capabilities
  • Collaborate with stakeholders and partners to integrate CRM data and capabilities with other business systems 
  • Keep abreast of current and future trends in Marketing, Sales, and Customer Success technology 
  • Deep business acumen of Sales, Marketing and Customer success processes 
  • Proven track record as a successful technology leader with extensive experience in Salesforce platform
  • Drive Lead to Order process management knowledge 
  • Possess solid understanding of IT (including application programming, database and system design) and business environments
  • Interface and partner with C-level Executives and Senior Management 

Experience you’ll need:

  • Bachelor's Degree in Computer Science or related field
  • 10+ years of Product Management/Business analysis including development experience on Salesforce platform is a must 
  • 5+ years at director level or above in leading Sales, Marketing, and Success  systems 
  • 5+ years of hands on experience with the following Enterprise applications: Marketo, Outreach, Salesforce, Anaplan, Gainsight, CPQ
  • Experience in application architecture and making rational buy vs. build and interface decisions
  • Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap.
  • Excellent verbal and written communication skills and the ability to work equally well in self-managed and team-based Agile/Scrum projects
  • Solid experience with integration between multiple, highly complex systems 
  • Thorough knowledge and understanding of Salesforce CPQ, Order fulfillment solutions, SDLC best practices, techniques and technologies
  • Experience in digital transformation of $1billion revenue is desirable 
Full-time

Employee Testimonials

Ellen Thompson Pluralsight
Ellen Thompson
Special Projects Leader

My 2.3 years of being a part of Pluralsight has been one of the most rewarding experiences for me both personally and professionally. I've been able to work with THE brightest and kindest people, all of whom are united together to change the world for the better. Pair this with the incredible benefits packages, extraordinary leadership team, and steady astronomical success? If you had asked me if it was possible to find a company like this ~2 years ago, I would've said no.

Shayna Cummings
Software Engineer

Shayna is passionate about advancing educational opportunities for everyone. She serves as a Director for Women Who Code in Boston, a teaching assistant for Girl Develop It and an instructor at General Assembly.

“Greater access to technical education is not only essential for empowering learners, but integral to helping our industry grow and bring in the diversity needed for businesses to evolve. Women and people from underrepresented backgrounds in tech need to be supported and empowered to grow in their roles.

Tech is changing (and has already changed) everything about our lives, and the more people involved in the creation and decision making, the better."

Isaac
Senior Content Technologist

Isaac is an author, speaker, technologist and STEM education advocate, and currently leading the Pluralsight Skills Strategy team. He is active in STEM/STEAM initiatives, and is focused on improving lives through education.

"Pluralsight’s mission is my mission. I had an experience where I realized I wanted to do something about STEM education. Not just worry about it, not complain
that, ‘someone ought to do something,’ but to actually find a career path that will allow me to make a difference. I found Pluralsight, and the rest is history.

Doing things for myself makes me happy; doing things for others makes me joyful."

Maureen Botoman
Engineering Manager

A self-taught programmer, Maureen is a strong advocate for junior devs. She was pivotal in starting Pluralsight’s summer internship program, now in its second year, and is a teaching assistant for the organization Girl Develop It.

“The commitment to being a steward of our community, both in Utah and globally, is one of my favorite things about Pluralsight. We are all so fortunate to have the opportunities that we have, and as a company, we need to come together to help other people receive the same opportunities. We empower people from all walks of life to obtain the tools and skills needed to change the world. Creating pathways for success for people to skill up and find meaningful work, whether or not they grew up with financial means, is one of the most rewarding things I have ever worked on.”

Curtin
Lead Analytics Engineer - Experienc

Curtis is a data visualization expert and Tableau Ambassador, and holds the title of 2016 Tableau Iron Viz champion.

“It’s hard for me to envision a future where my children don’t have the fundamental need for being well-versed in technology. Pluralsight is working on making that a reality in our schools. Our commitment to uplifting the lives of youth is one of the biggest reasons I came to work here.

My favorite opportunity that has stemmed from my Tableau Ambassador status is being able to teach data visualization in the MSIS program at the University of Utah. It’s really cool to be able to promote online technology education by day, and contribute in the classroom environment by night!”

Saswati Samantaray
Data Science Analyst

At the age of 25, Saswati moved from India to Utah to pursue a master’s degree in information systems.

“Coming from a culturally diverse and vibrant country like India, I have witnessed people who have access to the highest level of education, and also people with strong potential who have no access. Working for Pluralsight gives me immense pleasure because of the hope that we will be able to make a positive impact and elevate the lives of bright young people.

At Pluralsight we are a community of lifelong learners—we adapt to change and move forward. There is no greater privilege than doing the work that you actually love, and contributing to build a brighter future for society.”