Job Post

Senior Director of Account Management

LevelUp
1 Federal Street
Boston, MA 02110

Come join the LevelUp team in Boston to help build the next-generation growth engine for restaurants, connecting restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. And now as part of the nation's leading online and mobile food ordering company, LevelUptogether with Grubhubis on the front lines creating an even more complete solution for restaurants. We take pride in our inclusive and collaborative team atmosphere that encourages constant learning and growth, and empowers our employees to use their unique strengths and perspectives to make the biggest impact possible. And if we can have some fun, eat tons of food and win the Boston Business Journals #1 Best Place to Work Award (which we did twice!) along the way, even better. If youre looking for a diverse, creative, hard-working team to solve exciting new problems with - look no further!


Position Summary

The Head of Account Management will lead the Account Management and Client Services department in building and expanding relationships with existing clients. Manages a team of Account Directors, each of which who will be managing their own teams of Account Managers. Will oversee and develop strategy for the retention and growth of the existing client base while ensuring that the Account Management team delivers cost-efficient, high-quality service.

Responsibilities

  • Directly manage a group of Account Directors, acting as a mentor and resource to your team to help improve both project management and account management skills
  • Conduct regular one-on-one meetings with your Account Directors to ensure employee and client success
  • Act as point for highly escalated client issues that require executive assistance
  • Responsible for ensuring both your own individual launches and your teams launches are staying on track
  • Contribute to ongoing process improvements and documentation of processes within the Account Management team
  • Act as an advocate for LevelUp in each relationship to drive adoption, retention, and participation in new LevelUp campaigns, features and products
  • Work with executive management teams to bring creative solutions to prospective clients and to build the business of current clients
  • Develop the team and direct them in finding creative solutions to both client and internal challenges, foster knowledge-sharing across all disciplines internally to ensure collaborative and informed work
  • Create an effective process and information flow between client services team and other disciplines
  • Foster a productive and empowering working environment
  • Provide team with all necessary tools and training to improve core expertise and continued career growth
  • Build a team to deliver company business and revenue goals
  • Will lead multiple projects at once and ensure strong integration across the organization
  • Lead new business efforts and determine the optimal staffing assignments for new initiatives

About You

  • Excellent communication skills. Good listener, capable of understanding client issues and translating them into an appropriate solution
  • Ability to manage and mentor a team of managers
  • Robust training skills - one on one and in a group setting
  • Demonstrated client service bias
  • Proven ability to work across many departments to solve problems and achieve results
  • Analytical skills to make and support business decisions
  • Excellent organization and time management skills
  • Comfortable working in an unstructured and entrepreneurial environment
  • Leads and directs the work of others
  • Typically reports to top management
  • Relies on extensive experience and judgment to plan and accomplish goals
  • Familiar with a variety of the field's concepts, practices, and procedures
  • A wide degree of creativity and latitude is expected
  • Experience in growing, managing and inspiring internal teams
  • Solutions-oriented
  • Strong leadership and organizational skills must be complemented by relationship building management style

Benefits & Perks

  • Free catered lunches from the businesses in the LevelUp ecosystem plus LevelUp credit to spend wherever we are accepted
  • A never ending amount of coffee beans to make whatever suits your fancy and a snack closet thats constantly stocked with a variety of snacks ranging from super healthy protein bars to a delicious bag of greasy chips
  • Comprehensive benefits package including Medical, Dental, Vision, Disability & Life Insurance, Supplemental Life Insurance, and a Health Savings Account
  • 401(k) with strong company match and a wide variety of investment options
  • Flexible Unlimited Vacation Policy
  • Charitable Matching Program
  • Regular in-office social events, including happy hours, karaoke, and game nights
  • Company-wide initiatives encouraging innovation, continuous learning, and cross-department connections
  • Casual office environment where jeans and flip flops are acceptable. #NoSuits
  • Convenient access to the MBTA via red, green, orange line & Commuter Rail (Downtown Crossing Station, Park Street & South Station are a few blocks away)


About Us

LevelUp, a Grubhub Company, connects restaurants and guests with a seamless customer experience that blends analytics, loyalty, and rewards. LevelUp brings its technology to market in multiple ways: embedded into partner restaurant apps to provide a full-stack customer engagement solution; via an open developer platform that powers over 200 mobile apps; and through the LevelUp partner distribution channels, which lets consumers order ahead and avoid the line at their favorite lunch spots using the apps already on their phone.


Based in Boston, LevelUp is a part of Grubhubs portfolio of brands and powers the mobile experiences for top brands like Chase Pay, Pret A Manger, Potbelly, Tropical Smoothie Cafe, Steak N Shake, Dunn Bros Coffee, Argo Tea and sweetgreen.


LevelUp is an equal opportunity employer that values diversity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, or status as an individual with a disability.

Category: Client Services
Full-time

See What It's Like To Work Here

LevelUp offers one-touch mobile payments & loyalty that your customers will love. Along with rich analytics, processing savings & ROI-driven campaigns that will make your business happy.

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