The Infrastructure and DevOps group (IDO) is responsible for innovation in the cloud infrastructure and automation space for Zoom Engineering. Zooms size, culture, and the support we receive from every area the company work together to create an unusual amount of agility. Were using that to build world-class development and production infrastructures, based on the best of the technologies available today, almost completely unhindered by design debt. Our goal is to make our developers dreams come true, while continuing to advance a bulletproof production infrastructure in which our code can run.
Within the group, the successful candidate will be someone excited by the prospect of working and growing with a great team to enhance the companys future. This is a truly hands-on role that requires technical abilities in a forward-thinking. As a team contributor, you will help triage and handle inbound tickets while improving our documentation and process with automation. Through the ticket work you will build, and support our infrastructure through automation, config management, and infrastructure coding working directly with the Infrastructure or Frameworks team. Building automated pipelines to carry out common tasks and jobs will be a major responsibility. You will help support and maintain our DevOps software stacks and cloud technologies.
Summary of essential job functions
Managing inbound ticket requests from our Engineer user base
Working hands on with Cloud Infrastructure (Google + AWS)
Infrastructure, build, and config management development and code review
Deployment, configuration, and management of automation and build chain software
Building automated pipelines
Internal customer support for cloud and DevOps technologies and processes
Cross-training of Engineering staff on Cloud and DevOps concepts and procedures
Mentoring of team members
Configuration and management of Linux-based tools and third-party cloud services
Champion best practices and standards within the team, and in the broader Engineering organization
Thorough, clear, concise documentation of the above
Solid foundation of experience managing Linux systems in virtual environments (5+ years)
Experience creating, deploying, maintaining, and troubleshooting Docker images (3+ years)
Experience scoping, deploying, maintaining and troubleshooting Kubernetes clusters (1+ years)
Experience in developing and maintaining an active codebase in any language, preferably collaboratively (Groovy, GDM, Go, Python, Ansible, and Puppet preferred)
Experience with PaaS technologies (Kubernetes, Google Kubernetes Engine, and Google App Engine preferred)
Experience managing an infrastructure on a cloud provider. Google Cloud and AWS experience preferred, at least one (3+ years)
Experience with infrastructure as code using CloudFormation or Terraform (2+ years)
Thorough understanding of network infrastructure and concepts (VPNs, routers and routing protocols, TCP/IP, IPv4 and v6, UDP, OSI layers, etc.)
Experience with load balancing and proxy technologies (Nginx, HAProxy, Apache, SQUID, ELB, etc.)
Experience deploying and managing automation and deployment tools (Jenkins, Maven, Artifactory, etc.)
Experience debugging and troubleshooting complex problems in the cloud
Thorough understanding of CI/CD and related concepts.
Experience with Consul, Vault and Istio are a huge plus
Demonstrated ability to learn new technologies quickly and independently
Strong technical, organizational and interpersonal skills
Strong written and verbal communication skills
Bachelors Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications, training, or work experience.
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All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, gender, national origin, disability and protected veterans status or any other personal characteristic protected by law.