Job Post

Senior Data Analyst-Service Quality Assurance

Wayfair
4 Copley Place - Floor 7
Boston, MA 02116

Customer contacts with Wayfairs over 2000 Sales and Service agents exhibit many different traits that have an impact on Wayfairs KPIs. The Quality Analytics team plays a vital role in exploring the data we have on those factors and defining what represents a Quality interaction, which in turn drives strategic and tactical opportunities to improve the business. Were looking for a talented, self-motivated Senior Data Analyst to join our team. You will be part of an innovative team dedicated to developing top-notch analytical talent through problem-solving and value-creating. You will apply analytical skills and critical thinking to provide insights and recommendations to solve some of Wayfairs most important problems.

What you will do:

  • Understand, clean, and work with data from multiple sources to conduct data analysis and build statistical models that provide meaningful conclusions
  • Use tools such as SQL, Python and R
  • Visualize data in Tableau, Python, or R to synthesize insights to business partners
  • Work closely with business stakeholders to understand business processes and data requirements

Example Projects:

  • Quantify how a behavior present on a call effects key organizational KPIs
  • Quantify how different factors interact such as how different call outcomes relate to different service locations or groups
  • Develop quality scores using output from conclusions and self-derived models to drive business decisions

Who you are:

  • You have at least 4+ years of experience in analytics and data science
  • You have a Masters or PhD degree in Analytics, Mathematics, Data Science, Industrial Engineering, Economics, Statistics, Physics, Computer Science or other concentrations with heavy quantitative focus
  • You are able to write scripts in Python, R, or other languages used by data scientists
  • You think critically about analytical assumptions, models, and conclusions
  • You are able to use SQL to consolidate data from multiple sources
Category: Data Science / Machine Learning
Full-time

See What It's Like To Work Here

A Zillion Things Home

More Jobs From This Company

Get unlimited job listings with a BIZZpage

Similar Jobs