Actifio: Senior Customer Success Engineer
333 Wyman Street
Waltham, MA 02451

Employee Testimonials

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Senior Customer Success Engineer

Role Summary

The primary function of the Senior Customer Success Engineer is to work with customers in identifying,
resolving, and preventing issues using Actifio products.  In this role, you will work with technical skills such as
Linux, Databases, Scripting, and Systems Architecture. The only things we ask for is a strong technical
aptitude and excellent communication skills.

Responsibilities/Key Tasks

Responsible for providing technical support to Global Actifio customers and partners, both electronically and via telephone for any technical issues they may be experiencing with Actifio solutions.

  • Reproduce customer issues including details of their environment and customizations.
  • Monitor customer’s systems and perform any action required by technical alert notifications.
  • Perform technical collaboration with our engineering team for further troubleshooting, bug fixes, or workarounds, as necessary.
  • Produce detailed technical documentation of the issue, resolution, and steps taken to resolve, including details of the customer’s environment and any customizations.

 

Requirements/Qualifications

  • 5+ years of experience in some type of technical support role
  • Bachelor’s or Master’s degree in Computer Science/Engineering
  • Experience with Linux/Unix operating systems
  • Strong verbal, written, and interpersonal skills
  • Strong organizational and planning skills.
  • Knowledge of VMWare

 

Nice to have – (Knowledge of the following)

  • Oracle or SQL database administration
  • Networking concepts
  • Storage Area Networks
  • Backup and replication concepts

Actifio is the pioneer of multi-cloud copy data management software. With more than 3,600 customers around the world, Actifio enables organizations to virtualize and deliver their data instantly, anywhere. An enterprise-class software platform powered by patented Virtual Data Pipeline™ technology, Actifio helps accelerate adoption of hybrid, public and multi-cloud strategies, build higher quality applications faster, and improve business resiliency and availability. For more, visit Actifio.com or follow @Actifio on Twitter.

Full-time

Employee Testimonials

Nicole Beal
Sr. Manager, Field Marketing & Events

You can feel the energy here when you walk in the door every morning. We're a smart, innovative, and collaborative bunch, that's not afraid to tackle the hard stuff in order to succeed.

Micah Waldman
Vice President of Product Management

We're trying to solve hard problems here, with really smart people. It's a nice way to spend your day.