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Senior Customer Intelligence Analyst, B2B Insights & Analytics
The B2B Insights & Analytics team is responsible for identifying the most effective means of accelerating revenue growth. With a focus on understanding and improving the impact of proactive sales engagement, we are constantly on the hunt for insights of how our team can unlock growth among new and existing customers.
In this role, you will take ownership of both expanding our understanding of our customers in order to enhance Wayfairs ability to identify and prioritize the highest value touch-points along their journeys. You will own data-driven customer development, generate and operate ideas that drive revenue growth, while maintaining a high bar for thoughtful, impactful analysis. You will work collaboratively to apply your findings to develop and prioritize revenue-driving hypotheses we can test to measure impact. In sum, youll be responsible for analyzing data in a meaningful way, synthesizing insights to key stakeholders, and working cross-functionally to implement your findings.
What You'll Do
- Use SQL, Python, R, Looker, Excel, & Salesforce.com to wrangle Wayfairs unique data to create analyses and tools that point to the most significant business growth opportunities
- Integrate data from sources outside of Wayfair, via existing channels and helping develop net new methods of customer data collection
- Break down complex problems into requisite components and test to improve key metrics
- Work closely with Sales Operations, Product, Marketing, Business Intelligence, Data Science, Category Management, Pricing and other teams to develop and execute analyses and tests that lead to increased customer insights and accelerate growth
- Become the subject matter expert on multiple Wayfair and external data sets and experimentation design
- Communicate findings and recommendations with relevant teams and leadership to drive measurable improvements in business impact
Projects Might Include:
- Scope the impact of a new segmentation strategy that integrates 1st and 3rd party data sources to create more granular customer segments to empower targeted sales, site, and marketing efforts.
- Using 1st (e.g. customer web browsing) and 3rd (e.g. firmographic) party data, build create customer profiles within and across verticals that sales, marketing, and product teams can collaboratively take action on and accelerate revenue growth.
- Collaborate with an engineering team to implement an internal tool that helps sales representatives better know what action to take with their accounts, when to take them, and with what messaging.
- Use web browsing behavior to identify and segment customers who are more/less likely to make a purchase when contacted by a sales representative and quantify the impact of optimizing sales outreach in light of customer behavior.
- Create idealized account structure and hierarchy to clean out unnecessary accounts and contacts to give sales a clearer insight.
What You'll Need
- Experience with driving high impact quantitative analysis leveraging SQL, Python, R, Excel, Looker, Tableau, Git version control, and/or other computational tools.
- Experience working with incomplete and dirty data-sets and being involved with improving them in a meaningful way.
- Experience with methods & techniques of drawing meaning from data sets and statistical tests.
- Experience with experiment design, implementation, and analysis (split tests, A/B tests, holdout tests, etc).
- High level of curiosity and a propensity for asking (and answering!) questions that begin with Why.
- A passion for analytical work with a high bar for zero defect analysis.
- Ability to prioritize projects with a focus on business impact.
Wayfair is one of the worlds largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, were reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If youre looking for rapid growth, constant learning, and dynamic challenges, then youll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. Were a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair and world for all. Every voice, every perspective matters. Thats why were proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
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