Salsify: Senior Customer Champion
101 Federal Street, Suite 2600
Boston, MA 02110

Employee Testimonials

Video

In todays world of always-on online consumption and commerce, consumers are demanding what they want, when they want it. Content is king, and always will be, for brands to get distribution, retailers to sell products and consumers to click purchase. The problem in todays marketplace is that there is no easy way to transfer this rich product information from brand to retailer without hours of manual and tedious spreadsheet management and updates.
Enter Salsify. Salsify is a product experience management platform. We power the seamless exchange of product content that powers today's commerce experience. Brand manufacturers, distributors, and retailers partner with us to exchange the high-quality content that drives online results.
We're looking for an outgoing and energetic person to join our Customer Success team who will guide our Strategic and Enterprise customers from day zero onwards through successful onboarding, adoption and expansion of Salsify across their organizations. As the voice of our Strategic and Enterprise customers, you will provide internal feedback and work with our Product and Engineering teams to identify and prioritize strategic product enhancements.

Responsibilities

    • Drive the platform adoption of a defined portion of the Salsify customer base by understanding how best implement the Salsify solution throughout the organization
    • Consult on industry best practices with our enterprise level customers as an ecommerce thought leader
    • Manage planning phase of the customer lifecycle post-sales for Salsify's customers, including project plan creation for rollout and successful adoption of Salsify
    • Provide recommendations to customer for additional services to effectively hit their business goals leveraging the Salsify platform
    • Develop and maintain a deep understanding of both the Salsify product and our customers' specific needs in support of their ongoing usage
    • Work closely with our Account Management to identify and execute Enterprise/Strategic opportunities
    • Work closely with our Product and Engineering teams to identify and prioritize strategic product enhancements
    • Function as the voice of the customer to provide internal feedback on how Salsify can better serve our customers
    • Work closely with our Salsify Implementation & Training teams to identify and mitigate risks

Requirements

    • 3 - 5 years experience in customer-facing, problem-solving positions in fast-paced, high-tech companies
    • Experience working with customers to understand operational challenges and tying that back to the business value Involved in enterprise-wide deployments in high-tech companies
    • Experience and comfort working with multiple stakeholders across large organizations
    • Engage in strategic conversations with buyers, senior stakeholders, and IT leaders at customers through tactical conversations with power users, end users, and IT
    • Strong project management and/or program management experience
    • Drive to find solutions to all sorts of challenges, whether they be technical challenges, organizational challenges, or personal challenges
    • Thoughtfully and clearly explain new concepts to diverse audiences
    • Curiosity to learn about new businesses and industries, and you can quickly grasp and make effective use of industry- and company-specific terminology
    • Enthusiastic and energized by spending your day interacting with many different people
Salsifys mission is to empower brand manufacturers to deliver the digital product experiences that consumers demand. Salsify pioneered the first PXM (Product Experience Management) offering that transcends traditional PIM, Syndication, and Analytics. As the first multi-tenant, SaaS solution to offer all 3 key components to deliver exceptional product experiences online, Salsify is already working with thousands of leading brands across the globe.
Throughout 2018, Salsifys employee growth and unique culture earned the company Best Workplace award wins from both local and national outlets. BostInno recognized Salsify as one of the 10 Coolest Companies in Boston. We were also named in Fortune Magazine's Great Places to Work and a Top 100 Boston Tech Company from Built in Boston and Boston Globes list of Top Places to Work. We are one of the most innovative, high-growth tech companies in Boston. Were investing in growth to help fuel our rapid expansion and looking for the the best talent in the tech space to join our team.
No agency submittals will be considered
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Full-time

Employee Testimonials

Rovaira Dasig
Product Management

Let's be honest. A lot of tech companies will jostle to be the most "this" or "that," when in reality, they appear to be quite similar. At Salsify, I get to be me - no pretense, no excuses, no hiding - and that's what I love most about working here. One of Salsify's core values is to be a company where everyone is empowered to build the company at which they want to work. And despite being here for only 6 weeks, I'm already making an impact on the work we do, the company we're building and the future we're hustling toward. They have literally built a development program for the new team that I joined, which will fast track my technical and professional skill set in ways that just doesn't really exist at most other startups. This level of investment and commitment Salsify has for its team is what draws people to our company.

 

Dave Simel
Product Manager

I'm the kind of person that puts personal growth at the top of the list when it comes to finding a company to work for. From the moment I started at Salsify, I can honestly say that the leadership has had my best interest in mind. I have been to industry conferences, developed more technical skills, participated in department trainings and have been promoted since I started a little over 1 year ago. The culture is fun and positive and I legitimately love coming into work everyday to work with friends and for great leaders. 

Joana Laranjeira
Customer Support Engineer

What can I say about Salsify other than... Thank you! These past months have been an amazing journey of professional and personal growth. This is a place where they celebrate you as a colleague, where working as a team really means working as a team!
Salsify's company culture is incredible and management actually cares about employees as human beings. You can literally walk up to anyone, even the founders, and have a conversation about anything. So glad I joined!

Stephannie Vargas
Project Manager

Why Salsify? What makes it different from other companies? 3 things. The culture, the people, and the new challenges. These are the three key factors that keep me excited and make me want to come in the office everyday. Being a part of Salsify for almost two years, I have had the honor of seeing Salsify grow from a small start-up to a larger employee community. My day to day consists of exposure to unique and challenging projects that I tackle with the help from peers, with such a wide range of experiences and backgrounds. As a recent grad, I never imagined my first job would incorporate such a rich culture that would not only give me the ability to do impactful work, but would allow me to do so at an early stage in my career. Sharing my passion for this company is an easy task, it almost seems silly to have to explain the logic for what I consider a perfect match and the best decision I ever made.

Nathan Oldakowski
Associate Solutions Engineer

I love the people at Salsify! Everyone is so approachable and fun, they've made it very easy for me to grow personally and professionally. I feel like I always know what's happening within the company because everything is so transparent and open; it's a great organization to be a part of.

Marta Carvalho Salsify
Marta Carvalho
People Operations Specialist

I'm having the time of my life at Salsify! I’m doing what I love in a company that has everything you can ask for your personal and professional growth; an amazing culture with great vision, values and a unique team that feels much more like a family.  We really care about our people and you can feel a genuine concern for the well-being of our team. We are demanding and we always look for the best solution to our products and customers.

Meredith Broderick
Meredith Broderick
Senior Consultant

I love working at Salsify for two reasons: It's rare to find a company so at the forefront of digital thought leadership and an employee culture that fosters confidence, trust, and high performance from peers and managers!