Epsilon: Senior Business Systems Analyst
601 Edgewater Drive
Wakefield, MA 01880


Employee Testimonials

Sr. Director  Technology
Relationship Manager

Job Summary:

The Senior Project Business Systems Analyst will contribute to, produce and manage client deliverables relative to our multi-channel marketing engagements, serving as a liaison between client staff and internal Epsilon technical delivery teams. The Senior Business Systems Analyst will work closely with account team leads to ensure accurate and timely delivery of account deliverables, with a focus on defining requirements, functional specifications, test cases and test results, release documentation, and adhere to SDLC standards.

The Sr. BSA is responsible for:
Supporting and coordinating the development of relational database and data batch processes and associated tasks such as requirements, functional specification and other client documentation.
Supporting and coordinating System Integration Testing (SIT), User Acceptance Testing, and associated activities such as test plan, test cases and test execution as related to relational database and batch processing, including reporting, testing, waterfall review, user acceptance testing.
Supporting production staff and client end users in the use of the overall client solution with a focus on relational database and batch processing and reporting.
Acting as a BSA client and technical team contact.
Supporting and coordinating Change Management initiatives. Support and coordinate Issue Management events from identification through resolution.

Essential Job Functions:

Analyzes complex business problems to be solved with automated systems.
Provides technical expertise in identifying, evaluating and developing systems, processes and procedures that are cost effective and meet user requirements.
Develops and documents system specifications that are aligned to, and based on, business requirements.
Configures system settings and options.
Plans and executes quality assurance, functional and end to end testing; Coordinates and facilitates user acceptance testing with the end user.
Works with developers, system architects and senior BSAs to design and document the details of automated systems and processes.
Provides details to developers regarding what should be included in the software, application, or product to ensure it is included for client roll-out/implementation.
May provide consultation to users in the area of automated systems.
May lead cross-functional linked teams to address business or systems issues.
May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions.
May include company-wide, web-enabled solutions and databases.
Provides production support for solutions that are in production.

Knowledge & Skills:

Able to assemble, analyze and evaluate data and be able to make appropriate and well-reasoned recommendations and decisions to support the business and project teams.
Able to assess a situation, receive input from stakeholders, and select a course of action.
Able to clearly communicate and articulate, both written and verbally, detailed specifications (e.g., project requirements, requested changes, and testing results).
Able to create and update specifications/documents, and assess completeness of requirements information received.
Able to develop and maintain relationships within the organization and/or with external partners, and understand the unique needs of each partnership.
Able to document information effectively through databases, knowledge warehouses, and other shared space.
Able to properly interpret customer needs, and translate into understandable written requirements.
Able to develop and document test plans and test cases.
Able to understand and support well-reasoned recommendations and decisions to support the business and project teams.
Able to work in a dynamic, fast-paced, and often changing environment.
As needed, able to serve as a liaison between: developers and users, clients and companies, and management and IT.
Strong knowledge of the industry.
Strong organization and interpersonal skills.
Ability to execute intermediate SQL queries.
Strong problem solving skills in order to move toward a project's successful completion.
Strong project management skills.
May need to demonstrate a strong technical platitude, and understand both business and technical language and ideas.
Strong drive and initiative, sense of personal accountability.
With guidance, able to analyze and evaluate data and be able to make appropriate and well-reasoned recommendations and decisions to support the business and project teams.
Strong understanding of the Software Development Life Cycle (SDLC) Process
Able to mentor and train less experienced peers.

Other Skills, Knowledge or Abilities:

Excellent written and verbal communications skills
Good negotiation skills
Strong time management skills
Detail-oriented, able to multi-task and prioritize
Strong active listening skills
Self-starter with a strong initiative
Advanced knowledge of Microsoft Word, Excel and PowerPoint
Intermediate SQL skills and ability.
Ability to interpret project plans.
Strong technical aptitude


Requires 5 years of related experience.

Associate's or Bachelor's degree preferred. At this level, postgraduate coursework may be desirable.

Great People, Deserve Great Benefits
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

About Us
Epsilon is an all-encompassing global marketing innovator. We provide unrivaled data intelligence and customer insights, world-class technology including loyalty, email and CRM platforms and data-driven creative, activation and execution. Epsilon's digital media arm, Conversant, is a leader in personalized digital advertising and insights through its proprietary technology and trove of consumer marketing data, delivering digital marketing with unprecedented scale, accuracy and reach through personalized media programs. Together, we bring personalized marketing to consumers across offline and online channels, at moments of interest that help drive business growth for brands. Epsilon employs over 8,000 associates in 70 offices worldwide. For more information, visit www.epsilon.com and follow us on Twitter @EpsilonMktg.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, color creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.


Employee Testimonials

Sr. Director  Technology
Sr. Director Technology

Epsilon offers a fast paced, exciting work environment with the opportunity to quickly grow and develop new skill sets. The company is made up of extremely dedicated and professional individuals who are willing to do whatever it takes to get the job done.

Vice President, Technology

I have the pleasure of working with great people each and every day. I work with many teams as a sounding board for new ideas and as a guiding voice of experience for the services we provide. In my role, there’s nothing better than the satisfying feeling of mentoring new team members and providing them the opportunity to grow. 

Relationship Manager
Relationship Manager

For potential candidates who are interested in working at Epsilon, I would say to them: Sometimes your day goes better than you anticipated, and other days you get fiery curve balls thrown at you. But no matter what, you will have the privilege of working for interesting clients and with a team of associates that will share in your joys and frustrations.

VP Data Sales
VP Data Sales

Epsilon is a great company with a lot of opportunity for growth. If you like a fast-paced, ever changing environment, you’ll enjoy working here.