: Senior Business Operations Analyst, Customer Success
101 Federal Street, Suite 2600
Boston, MA 02110

Employee Testimonials

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Salsify empowers brand manufacturers to win on the digital shelf by delivering the commerce experiences consumers demand anywhere they choose to shop online. The world's biggest brands including Mars, L'Oreal, Coca-Cola, Bosch, and GSK use Salsify every day to stand out on the digital shelf. To date, Salsify has raised a total of $198.1 million in funding, led by Warburg Pincus, Venrock, Matrix Partners, Greenspring Associates, Underscore VC, and North Bridge. 

For more information, please visit: http://www.salsify.com.

At Salsify, data is critical to driving our business; the mission of the Business Operations team is to enable the growth and scale of Salsify by partnering across the business and investing in systems, data, and processes to drive critical outcomes. 

The Senior Business Operations Analyst will partner closely with Customer Success leaders to deliver transformative business solutions, increase efficiencies, and fuel the growth and scalability of the company. In this role, you will blend strategic thinking with on-the-ground execution and a focus on operational excellence. You have a deep desire to understand the whys of the data, an innate curiosity and ability to problem solve, and a solutions-oriented approach that drives business outcomes. 

How You'll Make an Impact:

  • Deliver strategic recommendations and actionable insights across the Customer Success & Professional Services organizations that support and drive our key business initiatives and outcomes
  • Manage utilization (capacity), project backlog, and supporting models; Recommend and provide insights on areas of focus, model assumptions, and further drill downs
  • Report on project margins, management, and hygiene throughout the lifecycles of the Customer Success organization, from Implementation to Delivery to ongoing Customer Support 
  • Unpack the business objectives, ask questions, and identify areas of opportunity (or roadblocks that hinder us!) that can positively impact customers, while also fueling growth and scale for Salsify
  • Support customer retention efforts to inform staffing and pricing, including Services revenue forecasting, Customer/Dollar Retention Rate analyses, and customer profitability analysis 
  • Collaborate with Services and Finance leadership on monthly services revenue recognition

You'll Enjoy This Role If You Have:

  • Comprehensive business operations and analytics experience, or directly relevant professional services experience
  • Proficiency in Salesforce software and Excel; Experience with Cloud Coach, Service Cloud, or similar systems is a plus
  • Proven ability to interpret analysis and provide actionable insights and recommendations beyond the initial delivery of the data; Sense of urgency and curiosity to challenge the business and drive a productive discussion
  • Able to command the room, influence without authority, and serve as a trusted advisor to internal stakeholders and teams (including C-Level executives)
  • Highly organized and accountable; Able to develop, manage, and communicate status of projects across teams in support of a common goal. Delivers projects on time and with high quality.
  • Incredible tenacity, passion, and an innate sense of curiosity; Resilient in the face of conflict and failure; A team player with a great sense of humor

Organizational Alignment: 

  • Reports to the VP of Business Operations
  • Business partner to Customer Success and Support organizations -- Fosters close, cooperative relationships with management and department support personnel

Salsifys mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsifys growth and earned the company numerous top workplace awards.

We are headquartered in Boston and have hubs in Lisbon (Portugal), Chicago and remote offices around the globe. If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on the job effectiveness or leadership potential. Our hiring process involves recognizing a persons achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you!

Salsify is committed to being an equal opportunity employer. We believe that diverse perspectives yield strong and happy teams. Our employees and customers win when we have a variety of opinions and experiences. If you have a disability, require a religious accommodation or if there is anything we can do to make you more comfortable during our recruitment process, please let us know at [email protected].

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Employee Testimonials

Rovaira Dasig
Product Management

Let's be honest. A lot of tech companies will jostle to be the most "this" or "that," when in reality, they appear to be quite similar. At Salsify, I get to be me - no pretense, no excuses, no hiding - and that's what I love most about working here. One of Salsify's core values is to be a company where everyone is empowered to build the company at which they want to work. And despite being here for only 6 weeks, I'm already making an impact on the work we do, the company we're building and the future we're hustling toward. They have literally built a development program for the new team that I joined, which will fast track my technical and professional skill set in ways that just doesn't really exist at most other startups. This level of investment and commitment Salsify has for its team is what draws people to our company.

 

Dave Simel
Product Manager

I'm the kind of person that puts personal growth at the top of the list when it comes to finding a company to work for. From the moment I started at Salsify, I can honestly say that the leadership has had my best interest in mind. I have been to industry conferences, developed more technical skills, participated in department trainings and have been promoted since I started a little over 1 year ago. The culture is fun and positive and I legitimately love coming into work everyday to work with friends and for great leaders. 

Joana Laranjeira
Customer Support Engineer

What can I say about Salsify other than... Thank you! These past months have been an amazing journey of professional and personal growth. This is a place where they celebrate you as a colleague, where working as a team really means working as a team!
Salsify's company culture is incredible and management actually cares about employees as human beings. You can literally walk up to anyone, even the founders, and have a conversation about anything. So glad I joined!

Stephannie Vargas
Project Manager

Why Salsify? What makes it different from other companies? 3 things. The culture, the people, and the new challenges. These are the three key factors that keep me excited and make me want to come in the office everyday. Being a part of Salsify for almost two years, I have had the honor of seeing Salsify grow from a small start-up to a larger employee community. My day to day consists of exposure to unique and challenging projects that I tackle with the help from peers, with such a wide range of experiences and backgrounds. As a recent grad, I never imagined my first job would incorporate such a rich culture that would not only give me the ability to do impactful work, but would allow me to do so at an early stage in my career. Sharing my passion for this company is an easy task, it almost seems silly to have to explain the logic for what I consider a perfect match and the best decision I ever made.

Nathan Oldakowski
Associate Solutions Engineer

I love the people at Salsify! Everyone is so approachable and fun, they've made it very easy for me to grow personally and professionally. I feel like I always know what's happening within the company because everything is so transparent and open; it's a great organization to be a part of.

Marta Carvalho Salsify
Marta Carvalho
People Operations Specialist

I'm having the time of my life at Salsify! I’m doing what I love in a company that has everything you can ask for your personal and professional growth; an amazing culture with great vision, values and a unique team that feels much more like a family.  We really care about our people and you can feel a genuine concern for the well-being of our team. We are demanding and we always look for the best solution to our products and customers.

Meredith Broderick
Meredith Broderick
Senior Consultant

I love working at Salsify for two reasons: It's rare to find a company so at the forefront of digital thought leadership and an employee culture that fosters confidence, trust, and high performance from peers and managers!