Job Post

Senior Business Analyst

Constant Contact
1601 Trapelo Road
Waltham, MA 02451

Senior Business Analyst (BA) Enterprise Business Systems

Do you love a challenge? Are you passionate about using technology to solve business problems? This may be the role for you.

The Enterprise Business Systems team is looking for a Senior BA to serve as an internal consultant providing business partnership to our stakeholders seeking technical solutions.


The Senior BA will be responsible for creating and maintaining business process documentation, investigating business situations, identifying and evaluating options for improving business process & systems, defining requirements and ensuring effective use of information systems.


  • Understand and document current state of business processes, including data flows
  • Identify potential business improvement opportunities
  • Elicit business requirements for business improvement opportunities
  • Partner with systems analysts on technical requirements
  • Close partnership with PMO and data governance
  • Contribute to best practices for requirements/process/design documentation
  • Capture knowledge and outcome of decisions/design
  • Understand business stakeholders strategic vision and associated priorities
  • Managing relationships and expectations throughout the business related to day-to-day project delivery

Our ideal candidate would have the following experience:

  • 7+ years experience as a Business Analyst
  • Highly motivated and productive self-learner
  • Demonstrated ability to understand business concepts and follow that through into a technical understanding
  • Proven track record providing business process improvement
  • Managed multiple projects simultaneously
  • A team player with strong analytical and project management skills
  • Excellent interpersonal skills including verbal and written communication. Ability to communicate at all levels of the organization as well as with business and technical peers

And these are optional:

  • Performing in an agile, self-directed team environment
  • Knowledge of Sales and Marketing Clouds
  • Knowledge of Business Intelligence technologies
Category: IT/Systems/Networking

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