Job Post

Senior Application Support Engineer

HealthEdge
30 Corporate Drive
Burlington, MA 01803

The Senior Support Engineer is a seasoned individual who will join the customer support team to provide application support for state-of-the-art healthcare applications.  The ideal candidate will have experience providing customer facing support for enterprise SaaS solutions with a drive to challenge their abilities and to develop deep product expertise. As part of the Support Engineering team, you will utilize a wide range of technologies combined with deep knowledge of HealthEdge’s products to provide exceptional customer support.

REQUIRED DUTIES:

  • Recognize and analyze system and application problems of high complexity, and communicate findings to customers and product development;
  • Manage multiple requests with competing priorities;
  • Conduct root cause analysis and correlation of other system and/or application problems;
  • Maintain up to date support case records and customer information by utilizing our Customer Support Management System (Salesforce); and,
  • Perform all job functions consistent with HealthEdge policies and procedures, including those which govern handling PHI and PII.

EXPERIENCE AND EDUCATION REQUIREMENTS:

Bachelor of Science in Computer Science, Electronics, or a closely related field (foreign equivalent is acceptable) with 5 years of progressive employment experience in information systems.

Employment experience in information systems must include:

  • A minimum of 3 years of demonstrated professional experience with web technologies, middleware such as WebLogic/WebSphere, and Oracle RDBMS systems; and,
  • A minimum of 3 years of demonstrated professional experience gathering requirements, implementation, end-to-end testing, root cause analysis, and defect fixing.

 

Category: Customer Success
Full-time

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HealthEdge is an innovative software company that provides the only integrated financial, administrative and clinical software platform for healthcare payors.

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