Job Post

Senior Analytics Manager - Service Innovation

Wayfair
4 Copley Place - Floor 7
Boston, MA 02116

Who we are:Service Innovation team is an analytics group embedded within our Service Organization that seeks to improve the customer experience by using big data and corresponding analyses to improve people allocation, processes, and technology. The team is cross-functional in their approach, working with teams such as R&D, Transportation & Logistics, and Warehouse Operations & Inventory Positioning in order to drive change that benefits Wayfairs customer base. The Service Innovation team

What you will do:

  • Leverage big data and quantitative skills to answer high-level business and strategy questions that impact the customer experience
  • Manage a team of Sr. Analysts within the Service Innovation Team
  • Translate high-level business problems into more specific questions which can then be answered by data-driven analysis
  • Drive creation of user facing data visualizations and dashboards to effectively communicate insights from various analyses
  • Develop ad-hoc statistical models to estimate the impact of a specific recommendation while controlling for factors that may introduce noise into the analysis
  • Present data with a clear point of view so that insights can be used to help drive business strategy
  • Work collaboratively with Wayfairs Business Intelligence team on ongoing projects and DASH reports for the Service Innovation Team.

What youll need:

  • 6+ years post Bachelors or 4+ years post advanced degree work experience in an analytical, client facing role in a fast paced environment like consulting, e-commerce/technology company or startup
  • MBA or Masters in a quantitative field like Data Science, Mathematics, Statistics, Economics or Information System strongly preferred
  • Extensive Excel or SQL experience; R, Python or other programming skills preferred
  • Experience building and managing a team
  • Knowledge of data warehousing concepts and best practices; understanding of data flow from source systems into the BI data warehouse; Experience with data extraction, manipulation and blending across different data sources; ability to identify and troubleshoot data flow and/or ETL challenges
  • Familiarity with different database schemas (structured & unstructured), ETL processes, ability to work with large data sets
  • Passionate about solving complex business problems
  • Highly analytical, creative, and innovative approach to solving problems
  • An affinity for data, and resourcefulness in obtaining data when clean and or complete information is not available
  • Experience working with cross-functional teams, including corporate and front-line teams
Category: Data Science / Machine Learning
Full-time

See What It's Like To Work Here

A Zillion Things Home

More Jobs From This Company

Get unlimited job listings with a BIZZpage