Job Post

Senior Analyst, Business Operations

400 1st Avenue
Needham, MA 02494

The Senior Analyst, Business Operations drives profitable growth in TripAdvisors $1B+ Hotels business unit by surfacing business insights from TripAdvisors rich set of business-to-business commercial data, making the insights actionable, and communicating them to business and sales leaders.

What Youll Do

  • Work with an existing team of high-performing analysts to generate actionable insights into key aspects of TripAdvisor's Hotels business unit, including go-to-market performance, customer retention, yield management, and pricing
  • Provide timely insights and analytical support to different internal stakeholders to support effective business decision-making
  • Employ/automate reporting tools to measure business KPIs, and partner with Sales Systems and Engineering teams to operationalize these tools within existing systems and data models
  • Identify the metrics that matter to TripAdvisors commercial outcomes, distill these into easy-to-understand KPIs, and articulate a vision for ongoing measurement and reporting
  • Assist with ad hoc queries and provide analytical support to our fast-growing business as it evolves

What you bring to the team

The Senior Analyst balances exceptional analytical skills with a real-world understanding of the business he/she analyzes, and is highly detail-oriented.

  • 5-7 years professional experience in an analytical role (ideal backgrounds include: a similar business analyst role in a high-growth technology company, a data-based consulting role, or similar)
  • Bachelors degree in quantitative discipline; Masters degree a plus
  • Hands-on professional experience analyzing complex, fast-moving businesses through a quantitative lens asks the right question about our business, and answers it with rigorous and transparent analysis
  • Ability to take in loose requirements, work independently, ask the right questions, and produce high-quality, actionable insights for executive stakeholders
  • Confident and eager to learn new tools, technologies, and methodologies
  • Experience with media sales analysis, yield management, and B-to-B sales analysis - or willingness and ability to learn
  • Excellent hands-on analytical skills - strong SQL or similar skills to surface and manipulate data; experience with statistical packages (R, SAS, e.g.) and Excel model outcomes; experience with BI tools (Tableau, e.g.) for data exploration and communication
  • Strong grounding in business statistics - technical approaches and their real-world implications
  • Demonstrated success managing complex business processes in a high-growth environment
  • Demonstrated success building strong stakeholder relationships and managing stakeholder expectations in a dynamic environment
  • Ability to thrive in a fast-paced environment that rewards a creative, hands-on approach


Category: Sales & Business Development

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