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384 Jobs Listed
Boston |

SessionM is looking for an exceptional Pre-Sales Solution Consultant to join our North America team. The Solution Consultant is the primary trusted technical advisor and solution designer for the sales team, helping to ensure our customers are delivered the right solution and have an exceptional experience throughout the entire process.

Responsibilities

  • Technical Support - Having a mastery of the platform, the Solutions Consultant will partner with their assigned sales rep and provide technical support for all deals in their pipeline. This support...
Somerville |

WHO WE ARE:

ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups from presidential candidates to environmental organizations build people-powered movements.

Were a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the...

Boston |

About you:

We are looking for our next Product Support Specialist to join in our mission to provide top-notch support to our partners. The Product Support team works closely with educators, administrators, and other district stakeholders to help students succeed. We listen, teach, problem-solve, and think critically to ensure that our partners are able to maximize their use of Ellevation. As a team, we work every day to build efficiencies and scale our knowledge for our growing user base. We are looking for:


...
Hopkinton |

JOB SUMMARY:

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs) to deliver world-class HR, benefits and payroll to small and medium-sized businesses.

This job is based in Sarasota Florida, and is part of the team that builds and integrates technology from PrismHR's CRM platform ClientSpace. ClientSpace technology extends the PrismHR Platform so it now helps HROs optimize business processes...

Hopkinton |

We have enjoyed rapid growth as an organization, and to take our operational effectiveness to the next level, we are building out the Resource Management function within our Professional Services department. You will play a key role in ensuring the productivity, efficiency, and effectiveness of PrismHR’s Professional Services teams.

Your mission is to ensure that Professional Services is optimally staffed and deployed in support of two equally important goals: enabling our customers to be successful on our platform, and providing our people with opportunities to develop and...

Boston |

Product Experts at Klaviyo are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo.

We are very interested in individuals who have a track...

Boston |

About Klaviyo

Klaviyo is one of Bostons hottest startups. We craft software helping thousands of ecommerce companies to have engaging relationships with hundreds of millions of consumers. We love taking on tough engineering problems and look for customer success engineers who also like staying close to customers. We push each other to move out of our comfort zone, learn new technologies and work hard to ensure each day is better than the last.


Success Engineering

...
Cambridge |

The Customer Care mission: To reinforce the iZotope brand by providing a best-in-class support experience, to educate our customers through our interactions and content creation, and to advocate for improvements within the company using customer data and insights.

The role:
Under the direction of the Customer Care Team Leader our seasonal chat support agent will be the first line of contact for customers shopping at iZotope.com.

What you will be doing:
● Receiving and promptly responding to live chats about...

Cambridge |

Voted as one of the top companies to work for by Built in Boston in 2018, MineralTree is disrupting the accounting industry by enabling over 1,500 companies to improve operational efficiency with AP Automation. With our award-winning solution, companies such as the Boston Celtics, Appalachian Mountain Club, EverQuote, Baltimore Ravens and Attivio have shifted accounts payable from a source of inefficiency and fraud risk to a secure and strategic profit center that provides deep visibility into the cost drivers of the business. MineralTree sells its solution directly to...

Cambridge |

Voted as one of the top companies to work for by Built in Boston in 2018, MineralTree is disrupting the accounting industry by enabling over 1,500 companies to improve operational efficiency with AP Automation. With our award-winning solution, companies such as the Boston Celtics, Appalachian Mountain Club, EverQuote, Baltimore Ravens and Attivio have shifted accounts payable from a source of inefficiency and fraud risk to a secure and strategic profit center that provides deep visibility into the cost drivers of the business. MineralTree sells its solution directly to customers and...

Hopkinton |

Primary responsibilities are to assist our customer users with questions and issues pertaining to the technical aspect of our software product. This includes resolving PrismHR product software support requests, troubleshooting PrismHR product software issues, replicating scenarios for developers to address, in-house testing of software, reading Unidata and Javascript code, and making data edits. Occasionally train customers on components of the system. 

  

SPECIFIC DUTIES and RESPONSIBILITIES: 

  • Monitors the technical...

Framingham |

Definitive Healthcare is a rapidly growing data and analytics provider of the most up-to-date, comprehensive, and integrated information on hospitals, physicians, and other healthcare providers.

Recently honored by the Boston Business Journal as one of the 10 fastest growing private companies in Massachusetts, and named to their Best Places to Work list, Definitive has more than doubled in size in the past 2 years. Our expansion has created the need for a talented Associate Customer Success Manager to join our Client Relations Team. If...

Waltham |

Retailers are working hard to meet consumer expectations by delivering the best experiences possible. As a result, today’s e-commerce websites are incredibly complex as they utilize multiple 3rd party services like personalization, product reviews, social media, ad tech, and more. These services provide benefits but at a cost: site speed and performance.

Yottaa is uniquely positioned to address this challenge with our patented SaaS platform. By improving website performance by over 30%, our Acceleration Platform makes online experiences fast, smooth, and engaging – even with...

Hopkinton |

The Customer Success Manager (CSM) will be responsible for building long-term relationships with our enterprise customers, improving their customer experience, driving new revenue opportunities and ultimately ensuring success on the PrismHR platform. The CSM will serve as the primary point of contact for these customers from the time of sale through the full customer lifecycle (implementation, renewals, etc). The CSM will share information, provide support, identify training opportunities, drive product adoption, and gather feedback on our product and service offerings....

Hopkinton |

* Remote Possibility for Candidates Out-Of-State

Your primary responsibilities are to assist our client users with questions and issues pertaining to the application of the software. This includes resolving support requests, troubleshooting issues, replicating scenarios for developers to address and in-house testing of software. Occasionally train customers on components of the system.

SPECIFIC DUTIES and RESPONSIBILITIES:

  • Gather information from the client and determine the issue by evaluating and...
Boston |
ClimaCell is transforming a fundamental aspect of meteorology, introducing an entirely new approach for gathering weather data. Our novel technology generates high-definition weather maps, with unprecedented accuracy, resolution, and coverage. We provide advanced weather tools for those who cannot afford the uncertainties and inaccuracy of current solutions. 
 
What this job is all about
We want to empower our customers to best utilize the novel tools we provide them, but also help support them with world-...
Boston |

Were not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, theres a place for you at Toast. Weve 86d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on...

Boston |

About Wellist:

Wellist partners with hospitals that truly care about the patient experience to personally guide families to the support they need - from non-medical support services, to hospital resources and information, and personal social support. Our patient and caregiver engagement programs amplify the compassionate care delivered by front line staff to drive patient satisfaction, optimize staff productivity and address barriers to adherence across the care continuum.

Wellists outstanding contributions have been recognized by organizations including...

Boston |

About Panorama:

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics,...

Waltham |

Retailers are working hard to meet consumer expectations by delivering the best experiences possible. As a result, today’s e-commerce websites are incredibly complex as they utilize multiple 3rd party services like personalization, product reviews, social media, ad tech, and more. These services provide benefits but at a cost: site speed and performance.

Yottaa is uniquely positioned to address this challenge with our patented SaaS platform. By improving website performance by over 30%, our Acceleration Platform makes online experiences fast, smooth, and engaging – even with...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

At Formlabs, our passion is designing and building powerful 3D printing tools. Our global logistics team makes sure that our products can be enjoyed by thousands of people around the world. Your role will be to further develop our distribution arm, ensuring a positive customer order fulfillment process.

If you have...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our logistics team ensures all of our products are manufactured and delivered with the utmost speed and accuracy. Your role will be to own our distribution arm, making sure every customer can get a printer on time and our finished goods inventory spans the globe. If you embody a business partner mentality in regards to logistics, team management,...

Somerville |

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world - and now dental professionals, too.

User success is the heart of Formlabs success. As our desktop technology accelerates and expands heavily into the dental market, so too does the need to have expert teachers on hand to offer solutions for our customers in that field.

Our Dental Technical Support Specialists define the customer experience...

Boston |

Project Manager

Fuze is a highly entrepreneurial company transforming how organizations communicate and collaborate. Our cloud software suite is a market leader in cloud-based unified communications and we are experiencing exponential growth. Leading analyst firm Gartner, Inc. recently named Fuze a Magic Quadrant Market Leader, a reflection of what customers are saying about not only our game-changing applications, but also our talented and dedicated team that is serving them every day. As we continue to build our team, were looking to you to help us grow and to...

Needham |


Are you a recent grad looking for an entry point to the High-Tech world?


Allegos award winning Customer Success team is the right place for you if you are friendly, tech savvy and value being part of an evolving, amazing team.

As a Customer Support Specialist (CSS,) you will assist customers with inbound requests for technical support and services and reinforce Allegos award winning reputation as a company that provides fast and friendly support to all customers.

Allego is a collaborative, energizing, fast paced start-up where we are part...

Needham |

This is a great entry point to Allegos award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team.

Allegos awesome Customer Success Coordinators (CSCs) are highly motivated and organized; extremely detail oriented; not afraid to ask questions; positive and engaging; and can multi-task while meeting deadlines.

Are you a curious and passionate professional? Are you quick to learn and enjoy being challenged? Do you love helping customers? Are you excited by potential to be part of building something great?...

Lexington |

Come join a winning team!

If you don't look forward to going to work each day, then what's the point? Take a walk around our offices and youll see a serious group of professionals who dont take themselves too seriously. Our team thrives on collaboration and sharing ideas, whether in a cross functional meeting or at one of our impromptu parties.

While we're diverse in our backgrounds and skills, we have much in common. A passion for our mission. A strong sense of integrity. A belief that we're making a positive impact. And a commitment to having fun.

We are looking...

Cambridge |

Traveler Support Specialist - Spanish Speaking
EF Educational Tours

Boston, MA


Your Role

As a Traveler Support Specialist for EF Educational Tours, you are the primary resource for parents as they navigate the process of sending their students abroad. You will manage all aspects of the customer life cycle, by providing our travelers and their parents with information from initial tour enrollment, to preparing for departure, right up to the tour itself. This phone-based role will allow you to combine...

Norwalk |

Datto, the world's leading provider of IT solutions delivered through managed service providers, is looking for a Partner Success Operations Specialist to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the...

Norwalk |

Datto, the world's leading provider of IT solutions delivered through managed service providers, is looking for a Partner Success Operations Specialist to join a growing team. Datto is a creative company at its core and is an exciting and dynamic workplace. We're 100% focused on our managed service provider partners and believe that with the right technology, managed service providers can change how businesses around the world operate. Datto provides data protection, business continuity, networking, business management, and file backup and sync products that empower and protect the...

New York |

Who we are: Loadsmart aims to move more with less. We combine great people and innovative technology to more efficiently move freight throughout North America. Our focus is on designing and building the best tools for our team and our customers, using machine learning models to connect freight with trucks. We automate with algorithms and scale with integrations to better match supply and demand. In doing this we reduce wasted fuel and lost time, cutting out empty miles for motor carriers and providing cost savings and instant booking for shippers.

...
New York |

Ordergroove is a commerce technology platform that enables brands and omnichannel retailers to achieve what we call Relationship Commerce - shifting their consumer interactions from one-and-done transactions to long-lived, highly profitable relationships. Our unique combination of powerful technology and proprietary data and analytics is helping some of the largest brands in the world transform their retail experiences across channels.

Were hiring a Client Success Coordinator to support the Client Success team and...

Boston |

ezCater is the worlds largest online marketplace for catering a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. Were backed by $320 million in venture funding and in early 2019 were valued at $1.25 billion. Our mission is to power the worlds catering, and well make it happen even more surely if you come help us.

Do you love data analytics and applying that to help operations achieve efficiency and revenue goals?...

Boston |
Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms.
Headquartered in the U.S., we have been named as one of North Americas fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community...
Boston |
In todays world of always-on online consumption and commerce, consumers are demanding what they want, when they want it. Content is king, and always will be, for brands to get distribution, retailers to sell products and consumers to click purchase. The problem in todays marketplace is that there is no easy way to transfer this rich product information from brand to retailer without hours of manual and tedious spreadsheet management and updates.
Enter Salsify. Salsify is a product experience management platform. We power the...
Portsmouth |

Position Summary:

As Bottomlines Receptionist/ Ambassador of Delight, you will deliver energetic and dynamic customer service on a daily basis by creating a warm and welcoming experience for all of our guests and employees. This role is comprised of two amazing people that delight all individuals entering our Corporate Headquarters; and adding value to our ever growing People Success team. The ideal person will thrive in an ever-changing, fast-paced growing technology company that will offer friendliness, professionalism, reliability, and has the ability to cover...

Newton |

Account Manager (Newton, MA)

Examity, the world leader in online test integrity and the 119th fastest-growing company in North America on the Deloitte’s 2018 Technology Fast 500, is looking for a dedicated Account Manager to join the growing team in our Newton, MA location.

Position Overview

Account Managers at Examity gain experience in the education technology field and become a part of one of the region’s fastest-growing software companies. The Manager will be responsible for relationship development. This role requires an...

Boston |

About Starry:

Starry is reinventing the way people connect to the internet. Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.

Who were looking for:

Starry is seeking a Manager of Network Field Maintenance for our...

Waltham |

The Opportunity:

We are seeking an enthusiastic, customer-success focused professional to join our Customer Success team as an individual contributor. The Customer Success Manager will have ownership of a portfolio of Poppulo client accounts. They will be required to manage their accounts from our on-boarding process (together with an Onboarding Specialist) through to developing and managing the on-going relationship in a way that maximizes customer success. The candidate will work collaboratively across all functions at Poppulo to ensure this is achieved, and will...

Boston |
ProfitWell is the leader in subscription monetization and retention. We help companies, from scrappy startups to brand-name enterprises, get the most out of their subscription offerings.

You’ll be a leader of our people-powered software working directly with clients to solve their most complicated subscription pricing, packaging, and positioning problems. This role will require you to be an expert in building rapport, managing projects, and thinking critically and strategically.

What you’ll do:
 
  • Work to...
Boston |

Brandwatch is the global leader in social and digital consumer intelligence, working with the biggest brands and most admired agencies worldwide. Digital consumer intelligence combines digital, survey, social and first-party data sources with data science and AI. This enables organizations like Unilever, Walmart, and Dell to find the signal in the noise, bring market research into the digital era, and understand consumer and market trends in real time. Home to over 500 people from 30+ different nations, Brandwatch is a place that challenges, motivates and supports its diverse staff to...

Boston |

As we continue to rapidly expand our global team, we are hiring a Customer Success Manager to drive strategic thinking and deliver an industry-leading level of service to our Enterprise client base across NA.

At the core of our business is the global customer success team. Over 80 people across 10 offices, all working towards one mission: Make Every Customer Successful. Our mantra is what drives us to ensure that all of Brandwatchs clients get the very best out of our technology. In the ever changing world of social media we are constantly...

Burlington |

Senior Technical Support Engineer

Job Locations US-MA-Burlington

Category

Customer Service/Support

Type

Regular Full-Time

Company Summary

Founded in 2004, NetBrain is the market leader disrupting the network automation space. Its ground-breaking automation platform leverages the power of dynamic maps to provide CIOs and network teams with end-to-end network visibility while enabling adaptive automation across the organization’s physical, virtual and software-defined networks. Today, over 2,000 of the world’s largest enterprises and managed...

Cambridge |

The Opportunity

You will be joining a global Student Services team of passionate people who excel at providing the best experience and non-academic support. You are comfortable with and excited about working face-to-face with students daily. This position involves a great deal of student interaction (approx. 85% are international), so cultural sensitivity and a keen interest in student support is crucial. This person must have strong communication and project management skills, be an effective team player and excellent organizer to handle multiple tasks.

...
Cambridge |

TriNetX is the global health research network that revolutionizes clinical research and enables discoveries through the generation of real-world evidence. TriNetX combines real time access to longitudinal clinical data with state-of-the-art analytics to answer complex research questions at the speed of thought. The TriNetX platform is HIPAA and GDPR compliant. For more information, visit TriNetX at http://www.trinetx.com or follow @TriNetX on Twitter.

Role Responsibilities:

We are looking for extremely talented, energetic, and motivated...

Boston |

If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that followswhether its hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.


At Wellframe, were helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside...

Boston |

If you or a loved one has ever experienced a major medical event, you know how overwhelming it is to process the flood of information that followswhether its hastily delivered guidance from your doctor, or a pile of paperwork on managing your recovery. And once you get home, it can feel impossible to know where to start, or how to stay on track to reach your health goals.


At Wellframe, were helping healthcare organizations fill this gap, so people can get the holistic resources and support they need to feel their best, outside...

Boston |

As Bullhorns Technical Operations Supervisor (Internally known as Tier III Support Engineering Supervisor), you will be responsible for a team that serves as the highest point of escalation for our clients in resolving the most complex technical and application-related inquiries. You will function as the leader of a crossroads group between various internal teams (engineering, development, support, professional services, sales engineering), ensuring that issues are solved efficiently and to the satisfaction of our customers. You will also be responsible...

Boston |

About Panorama:

Panorama Education, based in Boston, is a fast-growing technology startup focused on radically improving education. Today, 900 school systems serving ten million students have adopted the Panorama platform as paying customers, including New York City, Seattle, San Francisco, Denver, Dallas, and Nashville. School systems turn to Panorama to ensure that each child is getting the support they need, so that more students succeed in school, graduate, and go on to college. Panorama helps educators monitor how students are doing across academics,...

Boston |

Do you live and breathe information security? Want to battle bad guys every day? Need to work on important problems? Cybereason has an opportunity for you!

Cybereason gives organizations the upper hand by taking an entirely new approach to cybersecurity with AI Hunting, the first AI-powered technology that answers the question Am I under attack? proactively, without manual effort. We're expanding our security services and looking for curious, diligent, technical people to help us build out and run our Nocturnus team. As member of this elite team you'll be working...

Boston |

Do you want to be part of one of the teams that is getting the whole world moving? Are you a self-driven globalization program manager? Are you comfortable with change management? Do you love working with content, design, and engineering teams? Do you love to work in a fast-paced, fun, fast-growing company? Our localization team is driving innovative localization solutions to enable ASICS to develop personal relationships with our consumers in local markets around the world - to grow our e-commerce business globally.


This role...

New York |

Company and background

The average consumer spends 70% of their time outside of the home, and thanks to the rapid proliferation of digital displays in cities and venues around the world, Digital Out of Home is one of the fastest growing media channels. Place Exchange is the first and only true programmatic platform for Out of Home (OOH) and Place-Based media, connecting digital marketers to consumers in physical space. We partner with premium publishers across the U.S. (and soon around the world), offering unprecedented scale, brand safety, and bottom-line results...

New York |

Reonomy leverages big data, partnerships and machine learning to connect the fragmented, disparate world of commercial real estate. By creating a single source of truth, Reonomy products empower individuals, teams and companies to share information, unlock insights and discover new opportunities.


Headquartered in New York, Reonomy has raised ~$70 million from top investors, including Sapphire Ventures, Bain Capital, Softbank and Primary Ventures. Our clients represent the biggest names in CRE, including Newmark Knight Frank,...

Boston |

We are seeking a Program Manager with a strong background in implementing enterprise solutions to Fortune 100 clients. You will be responsible for managing projects through strategic account management strategies. You will work closely with the Client Director, the Training & Enablement team, the Data & Insights team, and the Technical Solutions team to bring the overall Cogito vision to life by leveraging project management discipline, developing client relationships, and managing overall implementation and support tasks. Those who thrive in this role are...

New York |

SinglePlatform is looking for a confident, tech-savvy individual to join our customer success team. The ideal candidate will be someone who is dedicated to helping customers succeed all while keeping a positive attitude. You will play a major part in supporting our rapidly growing client base. In this role, youll work with clients to ensure they are smoothly set up with their new SinglePlatform accounts, and train them how to use the application in order to help their business grow.

What youll do:

  • Initial build of customer accounts,...
Boston |

Sr. Strategic Customer Success Manager

Were looking for an organized, personable senior customer success manager to build successful Snyk programs within our key customers environments, drive adoption, and to help delight our users by optimizing their on-boarding experience.

Your role

You will join our Customer Success team and take responsibility for helping some of our biggest enterprise clients to use Snyk to build value for their company quickly and effectively, including navigating their technical on-boarding journey,...

Boston |

Were looking for an organised, personable customer success manager to help delight our users by optimising their onboarding experience, and help them to accomplish their goals.

Our mission is to help organisations use open source software and stay secure. Well over 300,000 developers have adopted Snyk as part of their workflow, we have over 400,000 projects, and over 1m patches, with a series of top brand customers on board (including Google, Skyscanner and Asos), and a large and ever-growing stream of incoming requests to buy Snyk Enterprise. We also recently...

Medford |

Title: Service Provider Support Associate

Role Description and Mission:

Many of the most recognized automotive and insurance brands in North America trust us to take care of their customers in their moment of need. Ageros Customer Care Centers touch millions of our clients end-customers every year. We ensure that customers have a great experience with Agero, and by extension, help build our clients brand and ongoing relationship with their customers.

The Service Provider Support Associate assists the Service Provider network with all...

Somerville |

WHO WE ARE:

ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups from presidential candidates to environmental organizations build people-powered movements.

Were a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the...

Somerville |

WHO WE ARE:

ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups from presidential candidates to environmental organizations build people-powered movements.

Were a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the...

Cambridge |
Hydrow is looking for a Customer Support Agent (Technical) to join our team!
 
Hydrow is the Live Outdoor Reality (LOR)™ rower. With workouts led by world-class athletes, including some training for the U.S. National Rowing team, Hydrow delivers a live on-river rowing experience at-home that engages two times more of the body's muscles than biking or running. Now more than ever, people's over-scheduled, stressful lives leave little time for meaningful exercise and the soul-enriching opportunity to spend time outdoors. Hydrow's...
New York |

Company and Background

The average consumer spends 70% of their time outside of the home, and thanks to the rapid proliferation of digital displays in cities and venues around the world, Digital Out of Home is one of the fastest growing media channels. Place Exchange is the first and only true programmatic platform for Out of Home (OOH) and Place-Based media, connecting digital marketers to consumers in physical space. We partner with premium publishers across the U.S. (and soon around the world), offering unprecedented scale, brand safety, and bottom-line results...

Boston |

Overview:

Rapid7 is looking for a Business Analyst to help analyze our business metrics, identify opportunities for making a better customer experience, and assist with building out process and infrastructure improvements within Support and Services. Were looking for someone who has strong data analyst skills, and who can create a compelling narrative based on metrics. We need someone who is a self starter, works independently and with a sense of urgency, and who jumps in to help whenever they can.

Specific Duties/Primary Responsibilities...

Boston |

WordStream is hiring dynamic, customer-centric, and passionate marketing individuals, to join our rapidly growing Customer Success Team! We are growing our services team rapidly and are looking for ambitious individuals interested in learning or expanding their search marketing background by rolling up their sleeves and diving in. As a Customer Success Associate, you will drive the success of our clients through successful on-boarding and training of WordStream's industry-leading marketing platform, WordStream Advisor. You will also provide consulting to our clients on PPC best practices...

Brighton |

Position Overview

The Customer Success Director is responsible for XL’s overall customer success, satisfaction and adoption beginning immediately after the product is delivered. In this role you will ensure that XL delivers on the promised value while building a loyal customer base.

Your focus will be to make every customer wildly successful resulting in long-term loyalty to XL. This includes monitoring customer health, proactively addressing any issues, and driving performance improvements. The expected end result is increased overall customer...

New York |

ABOUT US

Simon Data was founded in 2015 by a team of successful serial entrepreneurs. We're a data-first marketing platform startup, and we approach our work seriously; we tackle problems in a scrappy and disruptive fashion, yet we build for scale to support our clients at big data volume.

We are the first and only enterprise customer data platform with a fully-integrated marketing cloud. Moving beyond the limitations of both categories, Simons platform empowers businesses to leverage enterprise-scale big data and machine learning to power customer...

Andover |

Blink was the result of one of the most successful crowdfunding campaigns ever and builds the completely wireless, affordable, and battery-operated home security cameras that send motion-activated alerts and HD video to your smartphone for an amazingly affordable price. We are now part of Amazon Devices, the consumer electronics division that brings you the Kindle, Fire Tablets, Fire TV, and Echos!

Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving...

New York |

About Starry:

Starry is reinventing the way people connect to the internet. Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.

What youll do:

As a Starry Telecommunications Technician, youll work with construction...

New York |

About Starry:

Starry is reinventing the way people connect to the internet. Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.

Who were looking for:

Starry is seeking an experienced Wireless Network Planning Engineer...

New York |

About Starry:

Starry is reinventing the way people connect to the internet. Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.

Who we're looking for...
New York |

About Starry:

Starry is reinventing the way people connect to the internet. Our mission focuses on two things. First, were making the experience of accessing the internet simple, transparent, and delightful. Second, were bringing that experience to underserved communities around the world. We approach our mission with a cutting-edge wireless technology, customer service designed to delight, and a culture of innovation and intellectual curiosity.

Who we're looking for:

Starry is seeking a detail-oriented Associate Solutions Engineer...

Boston |

Do you have prior software engineering experience? Enjoy interacting with prospects and customers? Want to help customers  overcome technical challenges and improve their business? We're building our Sales Engineering team and looking for great people to be technical liaisons to our Sales team. You will be helping us to introduce the Chaos Sumo service for historical log and event and analytics to prospects, knock down the technical barriers to adoption of the Chaos Sumo service, and helping solve customer’s critical business issues. 

 

Responsibilities...

Boston |

Were not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, theres a place for you at Toast. Weve 86d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on...

Boston |

Catch is creating the first personal, portable benefits platform built for the future of work. We serve people who don't get benefits from an employer: freelancers, contractors, gigsters, part-time and other non-traditional workers who need a safety net.


Were looking for driven and mission-forward people to help us reimagine the tax, retirement, and health insurance systems in the U.S. to be simple, modern, and integrated.


Our Engagement & Support Team makes it easy for our...

Needham |

Bilingual Customer Support Specialist

  • Deal directly with members and business owners via email, phone, and chat
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints within a 1-2 business day turnaround
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • Keep accurate records of customer inquiries, interactions, and details of actions taken
  • Communicate and coordinate with internal departments
  • Follow...
New York |

Artificial Intelligence Trainer - Intern

Kasisto enables financial institutions to service, engage and acquire customers via human-like, intelligent conversations anytime, anywhere. Kasistos Conversational AI platform, KAI, powers omni-channel virtual assistants and chatbots who are fluent in banking across mobile apps, websites, messaging platforms, and voice-enabled devices.

KAI is the leading Conversational AI platform for the finance industry. Kasistos customers include J.P. Morgan, Mastercard, TD Bank, Standard Chartered, DBS Bank, among others. They...

Cambridge |

Program Support Advisor, EF Gap Year
Cambridge, MA

Who you are:

A passionate leader, driven by creating a fantastic customer experience and eager to mentor students who are on a journey of personal growth and career development. You are able to understand and empathize with students and their parents during an important transformational time in their life, cheering them on and coaching them through challenges while motivating them to create and achieve personal goals and celebrate their wins.

Who we are:

...
Cambridge |

Coordinator, Customized Tours Team
EF Explore America
Cambridge, MA

Synopsis

EF schools, programs and products continue to grow and multiply across the globe thanks to our dynamic...

Newton |

Sales Engineer

Examity, the world leader in online test integrity and the 119th fastest-growing company in North America on the Deloitte’s 2018 Technology Fast 500, is looking for a Sales Engineer to join the growing team in our Newton, MA location.

Position Overview

Reporting to the Business Development & Retention Manager, the Sales Engineer will assist the business development teams in a pre-sales role, helping to manage and close new business opportunities. In addition, this role will partner with the engineering team...

Burlington |

Description

Solution Consultants provide onsite and remote consulting services to new and existing Everbridge Corporate, State and Local Government, and Healthcare customers. This responsibility includes training, recommendations on best practice use of the system, requirements gathering, solution design, software configuration, technical support, and documentation.

This individual will have excellent analytical and communication skills providing professional services in the arena of technical product implementation, training, and adoption for...

Burlington |

Description

Everbridge seeks a well-organized multi-tasker with proficient communication and technical skills to serve as the primary liaison to new clients, responsible for analyzing client needs and applying Everbridge software products to meet those needs. The Customer Implementation Specialist is expected to work with new customers to implement Everbridge software to accelerate their time to value, ultimately leading to contract renewals and growth revenue opportunities.

This exciting role will be a member of a new...

Burlington |

Description

The mission of Everbridge is to “Keep People Safe and Businesses Running”; with this in mind we are looking for an Engagement Manager to lead some our most complex customer accounts. You will primarily serve 3 functions: 

  1. Be the subject matter expert on the Everbridge Suite of products
  2. Work directly with some of our largest global customers in the deployment of Everbridge
  3. Lead project resources to achieve our mission for the customer.

Strategically, Engagement Managers play a strategic...

Burlington |

The Instructional Designer will generate client-facing eLearning for our web-based SaaS applications. Deliverables include videos and eLearning interactions. The Instructional Designer is enthusiastic about helping clients build confidence using our products for critical event management.  This position is based out of our Burlington, MA office.

About the Team:

  • The Instructional Designer will collaborate with other curriculum professionals on the Customer Learning team to meet client learning needs. This...
Burlington |

Description

Solution Consultants provide onsite and remote consulting services to new and existing Everbridge Corporate, State and Local Government, and Healthcare customers. This responsibility includes training, recommendations on best practice use of the system, requirements gathering, solution design, software configuration, technical support, and documentation.


This individual will have excellent analytical and communication skills providing professional services in the arena of technical product implementation, training, and...

New York |

At the core of our business is the global customer success team. Over 80 people across 9 offices, all working towards one mission: Make Every Customer Successful. Our mantra is what drives us to ensure that all of Brandwatchs clients get the very best out of our technology. In the ever changing world of social media we are constantly called upon to help our clients leverage insights to inform business decisions. We build our understanding of our clients businesses, we help them overcome challenges and we seek opportunities to highlight the impact of Brandwatch on the way they do business...

Somerville |

Who youll work with:

The Customer Success Content Specialist will join the Intelligence Services Operations team in its mission to provide the tools, processes, best-practice collateral, and the strategic and operational support that makes our team, and ultimately clients, successful.

This opportunity is to work closely with Intelligence Services leadership and the account teams worldwide to bring your experience in marketing and writing to help craft compelling content that resonates with Recorded Future clients.

...

Somerville |

Who youll work with:

The Business Data Analyst will join the Intelligence Services Operations team in its mission to provide the tools, processes, best-practice collateral, and the strategic and operational support that makes our team, and ultimately our clients, successful. This position will report into our Somerville, MA office location.

What youll do:

The Business Data Analyst will develop insights to own the launch of an internal reporting infrastructure to be used by various stakeholders and...

Somerville |

Who youll work with

Recorded Future supports security teams at some of the most ambitious organizations on the planet. The Associate Threat Intelligence Consultant is a function of our Intelligence Services group, managing and implementing all aspects of customer success activities with our clients.

What youll do

As an Associate Threat Intelligence Consultant, Commercial, you will interact with all roles in cyber security, such as Threat Intelligence, SOC, Vulnerability Management, Incident...

New York |

Have you ever wondered what happens inside the cloud?

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that todays entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

We want people who are passionate about solving technical problems and enabling customers along with...

Cambridge |

Have you ever wondered what happens inside the cloud?

Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that todays entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development within reach for any developer, anywhere in the world.

We want people who are passionate about solving technical problems and enabling customers along with...

Cambridge |

Do you enjoy meeting new people and exploring new places?

Do you thrive in ever-changing environments and excel under pressure?

Are you passionate about helping young travelers learn more about the world and themselves?

If you answered yes to the above, youve come to the right place!

At EF, the role of a Tour Director is both challenging and rewarding. Tour Directors work alongside EF to help students and teachers from North America discover the world through educational travel. No two days are ever the same, and there is never a dull moment on tour.

...

Cambridge |

Trip Consultant, Customer Service

EF Ultimate Break (a division of EF Education First)

Cambridge, MA USA

Are you hungry to bring your customer-centric expertise to an innovative and fast-growing organization? Are you an ambitious and self-motivated rock star? Seriously are you?

Be challenged and supported in a one-of-a-kind culture surrounded by thoughtful and brilliant people. Take pride in being part of a dynamic organization that is shaping the global perspective of the next generation.

As a Customer Service Trip Consultant youre a trailblazer in...

Boston |

Toast Overview:

Toast is a rapidly growing startup building the first all-in-one restaurant management software platform. Toasts Android tablet based system helps...

Boston |

Were not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, theres a place for you at Toast. Weve 86d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on...

Boston |

Job Summary

The Client Success Manager will operate as a key customer advocate for their assigned accounts
driving customer satisfaction across their territory. This position will be responsible for key performance
indicators of their assigned 8 - 15 customers. KPIs include customer NPS, expansion revenue,
retention, and referral revenue. The CSM will own a defined geographic territory of highly valuable
SMB customers.

Job Responsibilities

  • Maintain solid relationships with customers
  • Must be able to...
Boston |

The Senior Integration Project Manager is responsible for effectively initiating, planning, scheduling, estimating, forecasting, coordinating, controlling, managing and delivering all activities for projects and related release initiatives.


Responsibilities include:


1.) serve as the primary conduit between our teams and the client during the integration process;

2.) oversee the day-to-day progress of project(s) and release initiatives with regard to time...

Boston |

Localytics provides a digital engagement platform for many of the worlds top app publishers including ESPN, The New York Times, Microsoft, and The Weather Channel. Our customers rely on us to keep their mobile users happy and engaged. We provide tools to drive great app experiences including push messaging, mobile analytics, predictive analytics, and individualized in-app experiences.

The Senior Project Manager position offers a great opportunity to work with a highly talented, innovative team in order to create clean and efficient solutions and integrations for...

Boston |

Is digital storytelling your passion? Are you as inspired by the message as you are the medium? We are looking for an experienced and innovative Director, Digital Marketing and Social Media. You will manage a team of high-performing marketing managers, lead social media and content marketing strategy and the creation of multi-channel digital marketing brand and product campaigns.


The right candidate will have a high level of energy, creativity, and attention to detail combined with a thorough understanding of digital content...

New York |

About the Talent Community

SecurityScorecard invites you to join our Customer Success Manager Talent Community by sharing your resume or LinkedIn profile with us. We will connect if a role opens that matches your experience and skills, and if we host any networking or special events that align with your interest in customer relationships.

About Customer Success

The Customer Success Manager will play an important role in helping our customers transform the way they assess security risk. The SecurityScorecard Customer Success team not...

Cambridge |

Description


You will be on the front lines of a rapidly growing early child care organization. You will be the point person for prospective families in Boston and NYC, while also leading important initiatives to drive customer growth and data integrations.


Responsibilities


Provide a welcoming, delightful, and supportive experience for all families:

- Work with families to understand the...

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