Job Post

Senior Analyst

4 Copley Place - Floor 7
Boston, MA 02116

Who we are:Service Innovation team is an analytics group embedded within our Service Organization that seeks to improve the customer experience by using big data and corresponding analyses to improve people allocation, processes, and technology. The team is cross-functional in their approach, working with teams such as R&D, Transportation & Logistics, and Warehouse Operations & Inventory Positioning in order to drive impactful change that benefits Wayfairs customer base. The Service Innovation team in Customer Service is looking to add a Senior Analyst to their group! This person will be leveraging a creative approach and quantitative skills to answer high-level business and strategy questions that impact the customer experience.

What you will do:

  • Translate high-level business problems into more specific questions which can then be answered by data-driven analysis
  • Create visualizations and dashboards to effectively communicate insights from various analyses
  • Monitor and tuning queries and data loads while also addressing user questions concerning data integrity and monitoring performance
  • Develop ad-hoc statistical models to estimate the impact of a specific recommendation while controlling for factors that may introduce noise into the analysis
  • Conduct big data analysis using tools like Tableau, SQL, R, Python or other software applications
  • Present data with a clear point of view so that insights can be used to help drive business strategy

What youll need:

  • Have 2+ years of post-Bachelors experience in an analytical role in a fast paced environment like consulting, e-commerce/technology company or startup
  • A degree in a heavy quantitative field like Business Analytics, Data Science, Mathematics, Industrial Engineering, Economics, or Statistics
  • Extensive experience using Excel, Tableau and SQL
  • Professional experience working within large data sets as well as a strong demonstrated ability to solve complex business problems leveraging through data analysis and modeling
  • Possess an affinity for data, and resourcefulness in obtaining data when clean and or complete information is not available
  • Experience presenting business cases to senior leadership is preferred, but not required
  • Possess strong written and verbal cross-functional communication skills
Category: Data Science / Machine Learning

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