Everbridge: Senior Account Manager
25 Corporate Dr., 4th Fl
Burlington, MA 01803

Employee Testimonials

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Description

Everbridge seeks an experienced and customer-focused Senior Account Manager to take ownership of retaining and growing existing accounts. The Senior AM will develop strategic relationships at multiple levels within customer accounts. The Senior AM will need to maintain a keen understanding of customers’ businesses and service requirements in order to ensure the alignment of the Everbridge suite of products.

The role is essential for the success of Everbridge’s largest and most strategic accounts and is held accountable for the customer’s satisfaction and successful deployment of the platform. The goal is to retain the customer and expand the Everbridge footprint within new business units and use cases of the Everbridge Communications software, resulting in 100% customer renewals and revenue expansion. The Senior Account Manager will proactively manage the account, over the phone and in person.  This is a sales position with aggressive renewal and growth targets. Whomever fills this role will work out of the Burlington, MA office or as a remote employee. We will consider strong candidates based anywhere in the continental U.S.

About the Team

  • Picture yourself as a member of the Account Management team. The Account Management team is an extremely collaborative, results-driven, high performing sales team that is 100% responsible for the retention and growth of Everbridge’s customer relationships. This position offers the right candidate an opportunity for future advancement, as it requires collaboration across the organization (Sales, Customer Support, Finance, and Marketing) to help with customer retention and business renewal metrics to meet ongoing organizational needs.
  • The group works within an open environment facilitating collaboration and teamwork and is a launching pad for your career in sales or sales leadership. Come join our growing team!
  • Learn more about Everbridge and see photos of our office  here .
  • Meet the Everbridge team  

Job Duties

  • Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations.
  • Identify, develop, and close growth opportunities within organizations for additional products or services to expand and entrench our position with each customer.
  • Effectively expand customer utilization of the products and services via professional services.
  • Maintain awareness of the customer environment and promote alternative products or services as solutions.
  • Proactively review customer usage and service case activity to identify and mitigate potential service escalations.
  • Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues.
  • Proactively schedule regular account reviews with customers.
  • Share best practices and help maximize value of our products and services to the customer.
  • Become a recognized expert in the assigned vertical focused customer base.
  • Maintain subject matter expertise in Everbridge products. 
  • Represent understanding of customers' businesses (strategy and operations).
  • Consistently and effectively use CRM (Salesforce.com).
  • Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators.

Required Qualifications

  • BS or BA in a relevant field.
  • Minimum of 5-7 years of dedicated, successful sales, account management, sales engineer or relevant experience.
  • A verifiable history of meeting and exceeding sales quotas 
  • Demonstrable skills in promoting and maintaining customer satisfaction.
  • Superior work ethic and the ability to work independently or as a team.
  • Strong presentation, organizational, and planning skills.
  • Excellent verbal and written communication skills.
  • Solid technical acumen.
  • Must be motivated & energetic self-starter.
  • Ability to work in a high paced, results oriented environment.

Preferred Qualifications

  • Experience with ASP / SaaS products or services, telecommunication services, business continuity planning, disaster recovery, emergency management, incident communications, security or related products highly desirable.
  • Experience with salesforce.com a plus.
Full-time

Employee Testimonials

Shane Garoutte
GM + VP, Tech Ops at Everbridge

"Tech companies that save lives are rare. A couple weeks ago, we learned that messages sent through Everbridge helped save a child. On the intrinsic value scale, that’s hard to top. That’s what I was looking for, and what many people who come to Everbridge are looking for. I wanted to be able to tell my kids I’m doing something that makes a difference." Read more.

Shaili Kapoor
Software Engineer

"If someone is looking to join Everbridge, I think the most important thing to know is that you need to be a team player and to take initiative. If you want to work somewhere that’s really collaborative, without any office politics, then I think this is the perfect place. People are really approachable. There are no egos getting in the way." Read more.

Ben Potter
Implementation Specialist

"The military is an organization of comradery and brotherhood, and that comes with a lot of accountability. Similarly, at work it’s important to understand your role in the bigger picture and how your success is measured — then you have to hold yourself accountable to that." Read more.

Kerry McDonough
Implementation Specialist

"There’s this positive energy, this excitement, in every room I walk into. Everyone is enthusiastic and generous, not only with each other, but with customers. I’ve worked places where, when people talk with a customer, their main goal is to finish the call. Here, people want to talk with customers. I think it goes along with our work culture. Everyone’s excited to be at a young, rapidly growing company, so everyone really goes above and beyond. People truly care about what they’re doing." Read more.