Everbridge: Salesforce Service Cloud Administrator/Developer
25 Corporate Dr., 4th Fl
Burlington, MA 01803

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Description

Salesforce Service Cloud Administrator / Developer

The Everbridge Salesforce Service Cloud Administrator / Developer provides support to the global Everbridge Support, Services, and Operations teams reporting to the Manager, CRM Systems.  The person filling this role will join the Corporate Business System staff supporting a complex and customized Salesforce.com environment.  As a Subject Matter Expert (SME), you will be part of a team responsible for the performance, processes, training, and integrity of the system. The Salesforce Service Cloud Administrator / Developer will conduct a variety of administrative, configuration, development, and reporting tasks in supporting the business teams (including options to assist with Sales Cloud).

Primary Responsibilities:

  • Provide SFDC administration including, advanced configuration such as managing custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
  • Understand all aspects of Salesforce.com configuration and technical/functional capabilities, including changes and potential system implications
  • Solid understanding of the Service Cloud, Platform, and the App Exchange (Sales Cloud experience / knowledge a plus)
  • Leads and influences technical direction for large-scale, highly complex technical initiatives and/or projects requiring integration of cross-functional systems. Provides technical guidance in evaluating applications systems
  • Configuring and maintaining the functional objects of Service Cloud (will have the ability to assist in the support of Sales Cloud)
  • Ensure adoption and adherence to Salesforce.com governance framework and usage guidelines
  • Establish and implement best practices with regards to system maintenance, configuration, development, testing, and data integrity
  • Collaborates with the business to prioritize key business/technical initiatives. Utilizes expert knowledge of the customers’ business to recommend solutions and ensures business and technology objectives are met and maintained.
  • Understands user and process requirements and ensures those requirements can be achieved through high-quality deliverables
  • Gather project requirements, build project plan, execute plan, supervise testing, and deploy project changes in Salesforce.com

Qualifications:

  • Bachelor’s degree in a technical field and experience
  • 3+ years with Salesforce including configuration, development of visual force pages, apex classes and triggers
  • Experience with Salesforce service cloud with lightning preferred
  • Understanding of SFDC concepts and best practices. Able to identify the need and recommend the use of apex and Visual Force to meet a business requirement.
  • Strong technical writing skills. The ability to take the lead role in developing comprehensive functional specification documents, process flow diagrams, solution design documents, use cases, test plans, and training documentation.
  • Experience with JavaScript, JSON and developing integration processes using webservices API
  • Experience with Force.com technologies, including Apex, VisualForce, and Lightning components
  • Experience with Salesforce workflows, UI design, reporting, dashboards, and app rollouts
  • Excellent written communication, training, presentation, and organizational skills
  • Ability to display creative thinking and problem-solving skills
  • com Platform Developer certification is preferred

 

Full-time

Employee Testimonials

Shane Garoutte
GM + VP, Tech Ops at Everbridge

"Tech companies that save lives are rare. A couple weeks ago, we learned that messages sent through Everbridge helped save a child. On the intrinsic value scale, that’s hard to top. That’s what I was looking for, and what many people who come to Everbridge are looking for. I wanted to be able to tell my kids I’m doing something that makes a difference." Read more.

Shaili Kapoor
Software Engineer

"If someone is looking to join Everbridge, I think the most important thing to know is that you need to be a team player and to take initiative. If you want to work somewhere that’s really collaborative, without any office politics, then I think this is the perfect place. People are really approachable. There are no egos getting in the way." Read more.

Ben Potter
Implementation Specialist

"The military is an organization of comradery and brotherhood, and that comes with a lot of accountability. Similarly, at work it’s important to understand your role in the bigger picture and how your success is measured — then you have to hold yourself accountable to that." Read more.

Kerry McDonough
Implementation Specialist

"There’s this positive energy, this excitement, in every room I walk into. Everyone is enthusiastic and generous, not only with each other, but with customers. I’ve worked places where, when people talk with a customer, their main goal is to finish the call. Here, people want to talk with customers. I think it goes along with our work culture. Everyone’s excited to be at a young, rapidly growing company, so everyone really goes above and beyond. People truly care about what they’re doing." Read more.